I posted this on another forum, and I'm hoping to get your opinion before dealing with this problem:
Wrong AC adapter
I got a call about ten days ago;"My laptop quit working while it was plugged in."
She brought the machine to me, and I agreed it wasn't working and we agreed on a price to remove the HD and copy the files and handle the warranty return to ASUS and what ever software requirements were necessary when it was returned.
I called ASUS, who had me test the adapter for power output (Yes) and I then boxed it up and mailed it to ASUS. As I recall, the adapter was labeled for 19.2 V, 65 W, which seemed about right for a laptop.
She called me a day or so later, saying she may have given me the wrong adapter, as she'd found one labeled "ASUS".
In the meantime. ASUS has replaced the motherboard and the adapter and is returning the machine.
Now, no one has ever supplied me the wrong adapter for their equipment before, and this adapter fit the socket perfectly, so I'm wondering if this is something I should have caught. She's being unpleasant about paying anything other than the shipping even though she admits it was her fault for supplying the wrong adapter.
For all I know, the use of the wrong adapter may have fried the motherboard, and ASUS isn't saying anything about a wrong adapter being sent.
So, would you have caught this discrepancy? Has any one ever supplied you the wrong adapter with a laptop or other equipment?
Wrong AC adapter
I got a call about ten days ago;"My laptop quit working while it was plugged in."
She brought the machine to me, and I agreed it wasn't working and we agreed on a price to remove the HD and copy the files and handle the warranty return to ASUS and what ever software requirements were necessary when it was returned.
I called ASUS, who had me test the adapter for power output (Yes) and I then boxed it up and mailed it to ASUS. As I recall, the adapter was labeled for 19.2 V, 65 W, which seemed about right for a laptop.
She called me a day or so later, saying she may have given me the wrong adapter, as she'd found one labeled "ASUS".
In the meantime. ASUS has replaced the motherboard and the adapter and is returning the machine.
Now, no one has ever supplied me the wrong adapter for their equipment before, and this adapter fit the socket perfectly, so I'm wondering if this is something I should have caught. She's being unpleasant about paying anything other than the shipping even though she admits it was her fault for supplying the wrong adapter.
For all I know, the use of the wrong adapter may have fried the motherboard, and ASUS isn't saying anything about a wrong adapter being sent.
So, would you have caught this discrepancy? Has any one ever supplied you the wrong adapter with a laptop or other equipment?