XP Desktop with unknown problem

By bolson2938
Mar 24, 2009
  1. Ok, my daughters desktop is locking up when opening and closing programs. No new hardware added, a few simple and common programs. Have run various virus, spam, malware programs in safe mode.....has AVG on it....Have atttached a HJ txt file.....any help would be appreciated..
  2. mflynn

    mflynn TS Rookie Posts: 2,655

    First go here and download to Desktop:
    Double click it to run it.

    Then click OK to self extract.

    Once extracted dbl click to enter Fixer folder.

    To run it 1st double click Daft, then click scan and check any found items and click fix and then exit.

    Then just dbl click Fixit.cmd to run it.

    But boot to Safe mode and run it! When finished reboot.

    Back to Normal mode, post new HJT log here before continuing!


    Do the TechSpot 8 steps:

    Skip no steps (do not install another virus scanner if you already have one, ask me before installing a Firewall).

    Most importantly update MalwareBytes (MBAM) and SuperAntiSpyware (SAS)!

    Before you scan with either MalwareBytes or SuperAntiSpyWare do the Extra Configs below these have become most important lately

    SuperAntispyware extra config

    After installed double-click the icon on your desktop to run it.

    Update the program definitions.

    Click the Preferences button.

    Then Scanning Control.

    In Scanner Options make sure all boxes are checked except #3 Ignore System Restore.. are checked:

    MalwareBytes extra config

    After update but before running
    Click settings and confirm all are Checked.

    I repeat Update these 2 programs.

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