Hi Everyone,
Firstly let me say I Know nothing if not less about computers.I do not know terminology etc.so any help that can be given will be extremely appreciated.
Story is ,our son who has just turned 10 in June has had an extremely rough
year.He has had to endure 2 blocks of chemo,10 days of radiotherapy,hairloss
and a central line which was thankfully removed from his chest yesterday after 6 months.
2 days ago the laptop he's always used scrolled down as if closing a page taking
all his icons with it and just leaving his much loved car desktop image.I said don't worry just shut it off and restart it.
What happens is we start it,it quickly shows the 2 pages which are black screen
& white writing then goes to the black screen with the the Windows XP Home Edition and loading bar.It keeps loading on this then goes back to the 2 black screens with white writing then back to loading page again and keeps doing this,
on and on.
So put in Windows XP Cd and follwed instructions given on this site about booting
from cd.
Follow instuctions by pressing R to setup windows xp then next blue page agree to accept then installation begins.Starts loading then a message reading :Setup cannot delete the file rasddui.cnt. This error will not prevent setup from completing succesfully.Then gives the option ESC (recommended)to skip deleting the file.Which I did after trying the retry option.I then had to do this with another 30 items before it would continue.
After this it loads with a bar to 49% then reads :setup cannot read this file :rasctrs.ini Caution if you skip this file setupmay not be completed and windows xp may not work properly. I have to skip 8 items then it loads to 83%
then another 4 to take me to 93% then another 6 skipped to reach 100%.
Then screen says : Please wait while setup initializes your windows xp configuration.
Now we get black XP loading page ,then blue screen with darker bar at top and
bottom with :setup is being restarted .............. in centre of screen ,but it just keeps going through this sequence over and over and nothing happens.
System Info ; Floppy Drive A = None
IDE Primary =Hitachi_DK23CA-30
IDE Secondary = MATSHITADVD-RAM UJ-845S
System
CPU =Intel(R)Celeron(R) M
Max Speed =1300 Mhz
CPU Speed =1300 Mhz
SYSTEM BOIS = 2.15
EC BIOS =1.02
MEMORY
Base = 640 KB
Extended =490496 KB
Cache (Ext) = 1024 KB.
Like I say if anyone can help it would be great as he is
extremely upset as he had loads of photos etc ,etc.
If you can assist please be as detailed as possible as
I'm his Dad but he probably knows more at 10 years old
than I do at 41.
Begging for a way to resolve but I'm not unrealistic.Thankyou
for taking the time to read and sorry I'm so dumb about computers.
All the best.
Firstly let me say I Know nothing if not less about computers.I do not know terminology etc.so any help that can be given will be extremely appreciated.
Story is ,our son who has just turned 10 in June has had an extremely rough
year.He has had to endure 2 blocks of chemo,10 days of radiotherapy,hairloss
and a central line which was thankfully removed from his chest yesterday after 6 months.
2 days ago the laptop he's always used scrolled down as if closing a page taking
all his icons with it and just leaving his much loved car desktop image.I said don't worry just shut it off and restart it.
What happens is we start it,it quickly shows the 2 pages which are black screen
& white writing then goes to the black screen with the the Windows XP Home Edition and loading bar.It keeps loading on this then goes back to the 2 black screens with white writing then back to loading page again and keeps doing this,
on and on.
So put in Windows XP Cd and follwed instructions given on this site about booting
from cd.
Follow instuctions by pressing R to setup windows xp then next blue page agree to accept then installation begins.Starts loading then a message reading :Setup cannot delete the file rasddui.cnt. This error will not prevent setup from completing succesfully.Then gives the option ESC (recommended)to skip deleting the file.Which I did after trying the retry option.I then had to do this with another 30 items before it would continue.
After this it loads with a bar to 49% then reads :setup cannot read this file :rasctrs.ini Caution if you skip this file setupmay not be completed and windows xp may not work properly. I have to skip 8 items then it loads to 83%
then another 4 to take me to 93% then another 6 skipped to reach 100%.
Then screen says : Please wait while setup initializes your windows xp configuration.
Now we get black XP loading page ,then blue screen with darker bar at top and
bottom with :setup is being restarted .............. in centre of screen ,but it just keeps going through this sequence over and over and nothing happens.
System Info ; Floppy Drive A = None
IDE Primary =Hitachi_DK23CA-30
IDE Secondary = MATSHITADVD-RAM UJ-845S
System
CPU =Intel(R)Celeron(R) M
Max Speed =1300 Mhz
CPU Speed =1300 Mhz
SYSTEM BOIS = 2.15
EC BIOS =1.02
MEMORY
Base = 640 KB
Extended =490496 KB
Cache (Ext) = 1024 KB.
Like I say if anyone can help it would be great as he is
extremely upset as he had loads of photos etc ,etc.
If you can assist please be as detailed as possible as
I'm his Dad but he probably knows more at 10 years old
than I do at 41.
Begging for a way to resolve but I'm not unrealistic.Thankyou
for taking the time to read and sorry I'm so dumb about computers.
All the best.
