almcneil
Posts: 1,236 +1
Techies,
I'm stumped on this one! I have a customer who had bad spyware. I removed it all, did an XP repair and then downloaded/installed MS updates. We still had an issue with his AVG when I noticed that his Norton was not completely uninstalled so I ran the Norton Removal Tool and it worked. He then called me back to say his PC is freezing if he leaves it idle for a long period of time but not always the same amount. Once he came back 32 mins and found it frozen, another time he came back 35 mins and it was still running, then he returned 2 hours later and it was frozen. I checked the screensaver and powersaver options and only hibernate was selected at 1 hour. I tested all the settings (1 min timeout) and they did not cause XP to freeze. I again checked MS for updates and found none. Also searched their knowledge base and online for anything that matched and didn't find anything that was an exact match.
Anyone here encounter this exact problem or have a useful suggestion?
TIA,
-- Andy
P.S. Forgot to mention that I checked the Event Logs and found no errors or even any non-error logs. Very strange.
P. P. S. Re-running anti-spyware utilities (Malwarebytes, Spybot)
I'm stumped on this one! I have a customer who had bad spyware. I removed it all, did an XP repair and then downloaded/installed MS updates. We still had an issue with his AVG when I noticed that his Norton was not completely uninstalled so I ran the Norton Removal Tool and it worked. He then called me back to say his PC is freezing if he leaves it idle for a long period of time but not always the same amount. Once he came back 32 mins and found it frozen, another time he came back 35 mins and it was still running, then he returned 2 hours later and it was frozen. I checked the screensaver and powersaver options and only hibernate was selected at 1 hour. I tested all the settings (1 min timeout) and they did not cause XP to freeze. I again checked MS for updates and found none. Also searched their knowledge base and online for anything that matched and didn't find anything that was an exact match.
Anyone here encounter this exact problem or have a useful suggestion?
TIA,
-- Andy
P.S. Forgot to mention that I checked the Event Logs and found no errors or even any non-error logs. Very strange.
P. P. S. Re-running anti-spyware utilities (Malwarebytes, Spybot)