update
Sorry to take so long to get back on this but have not had access to my friend's PC. Attached is a log from HiJack This. I've tried all the suggestions and it's still jammed. Can't repair, uninstall, or reload. There is a new error message when a new install is tried with Adobe Reader 9.3.3 which has been saved to the desktop: "Winodws is inaccessible. This is due to running Windows in Safe Mode, or it is not properly installed." It must be the second option because it was not running in Safe Mode.
Also tried a system restore and Windows said it could not do one. It successfully downloaded and installed 6 security updates for Windows; and downloaded but could not install 2 security updates for Office 2003 Pro.
This is the text of the HiJack log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:13:37 PM, on 9/08/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\ZoneLabs\vsmon.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Alwil Software\Avast5\AvastSvc.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
D:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
D:\Program Files\Bonjour\mDNSResponder.exe
D:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
D:\Program Files\Java\jre6\bin\jqs.exe
D:\WINDOWS\system32\IoctlSvc.exe
D:\WINDOWS\system32\HPZipm12.exe
D:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
D:\Program Files\Canon\CAL\CALMAIN.exe
D:\Program Files\Analog Devices\Core\smax4pnp.exe
D:\Program Files\Analog Devices\SoundMAX\Smax4.exe
D:\Program Files\AVerTV DVB-T\QuickDVB-T.exe
D:\Program Files\Nero\Nero 7\InCD\InCD.exe
D:\Program Files\Creative\WebCam Control\CAMTRAY.EXE
D:\Program Files\Java\jre6\bin\jusched.exe
D:\Program Files\iTunes\iTunesHelper.exe
D:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
D:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer.exe
D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
D:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
D:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
D:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
D:\Program Files\iPod\bin\iPodService.exe
D:\Program Files\PC Connectivity Solution\ServiceLayer.exe
D:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
D:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
D:\WINDOWS\System32\msiexec.exe
D:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
D:\WINDOWS\system32\rundll32.exe
D:\WINDOWS\system32\wuauclt.exe
D:\Program Files\Trend Micro\HijackThis\HijackThis.exe
G:\setup.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - D:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - D:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - D:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - D:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - D:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [SoundMAXPnP] D:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "D:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [QuickDVBT] D:\Program Files\AVerTV DVB-T\QuickDVB-T.exe
O4 - HKLM\..\Run: [InCD] D:\Program Files\Nero\Nero 7\InCD\InCD.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [Creative WebCam Tray] D:\Program Files\Creative\WebCam Control\CAMTRAY.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] D:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [avast5] D:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [NokiaMServer] D:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer /watchfiles startup
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ZoneAlarm Client] "D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [Adobe ARM] "D:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "D:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [PC Suite Tray] "D:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O8 - Extra context menu item: &Windows Live Search - res://D:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites -
http://favorites.live.com/quickadd.aspx
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {32C3FEAE-0877-4767-8C20-62A5829A0945} (FBootloaderAX) -
http://static.ak.facebook.com/fbplugin/win32/axfbootloader.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -
http://gfx1.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} -
http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) -
http://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
O20 - Winlogon Notify: !SASWinLogon - D:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - D:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Apple Mobile Device - Apple Inc. - D:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - D:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - D:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - AVAST Software - D:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - D:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - D:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - D:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - D:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - D:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - D:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NBService - Nero AG - D:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - D:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - D:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - D:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ServiceLayer - Nokia - D:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Acronis Try And Decide Service (TryAndDecideService) - Unknown owner - D:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - D:\WINDOWS\system32\ZoneLabs\vsmon.exe
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