My boyfriends mother gave me a dell computer that she messed up by triing to reformatt it. I can't for the life of me figure out the password, she told me what it was but it doesn't work. I tried to run setup from the dell loading screen but it says "keyboard failure" but the keyboard works just fine to guess at passwords. It says the same thing if I try to run the boot menu and boot the OS from disc. Would someone please help me, I really need to get this computer up and running and my hands are tied....thanks.