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XP SP3 - freezing on Welcome screen about 50% of the time

By Katyjane
Feb 5, 2012
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  1. Hi there,

    New to this. I've just eradicated a rootkit with the help of Broni in your Malware forum. :) Now I just need to get this welcome screen sorted out.

    It started well before I had malware issues - but for the life of me I can't link it to any particular program or hardware installation. When I turn on the computer it occasionally - not always - freezes/stalls on the Welcome screen (before the windows music plays). Occasionally it happens on the black screen prior to the welcome screen. Sometimes if I restart it starts up properly - other times no joy. have not had any problems starting it in safe mode.

    I did a search of the forum and found a few threads about this kind of issue but they were very old, and not so much help for me. I understand that it may be a driver causing the problem, but there seems to be a whole raft of problems which may be causing it. I'm also not sure how to update drivers, or what drivers I should be updating so would appreciate some pointers there.

    Generally speaking, the computer never has any other problems with freezing or stalling while in use.

    Summary system specs: Let me know if you need any more system information.

    --------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

    Version EVEREST v2.20.405
    Homepage http://www.lavalys.com/
    Report Type Report Wizard
    Computer YOUR-X8YTBSNBLG
    Generator default User
    Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
    Date 2012-02-05
    Time 17:35


    --------[ Summary ]-----------------------------------------------------------------------------------------------------

    Computer:
    Operating System Microsoft Windows XP Home Edition
    OS Service Pack Service Pack 3
    DirectX 4.09.00.0904 (DirectX 9.0c)
    Computer Name YOUR-X8YTBSNBLG
    User Name default User

    Motherboard:
    CPU Type Unknown, 1600 MHz (4 x 400)
    Motherboard Name Unknown
    Motherboard Chipset Unknown
    System Memory 1015 MB
    BIOS Type AMI (09/16/08)
    Communication Port Bluetooth Communications Port (COM3)

    Display:
    Video Adapter Mobile Intel(R) 945 Express Chipset Family (128 MB)
    Video Adapter Mobile Intel(R) 945 Express Chipset Family (128 MB)
    Monitor Digital Flat Panel (1024x768) (12003)
    Monitor Digital Flat Panel (1024x768) (12003)
    Monitor SyncMaster P2250/P2250G(Analog) (12003)
    Monitor Plug and Play Monitor [NoDB] (HMBSA01066)
    Monitor Plug and Play Monitor [NoDB] (HMBSA01066)

    Multimedia:
    Audio Adapter Intel 82801GBM ICH7-M - High Definition Audio Controller

    Storage:
    IDE Controller Intel(R) 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller - 27C4
    Disk Drive ST9160827AS (149 GB, IDE)
    SMART Hard Disks Status OK

    Partitions:
    C: (NTFS) 81933 MB (25671 MB free)
    D: (NTFS) 70653 MB (17327 MB free)
    Total Size 149.0 GB (42.0 GB free)

    Input:
    Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
    Mouse HID-compliant mouse
    Mouse PS/2 Compatible Mouse

    Network:
    Network Adapter 802.11n Wireless LAN Card (192.168.1.3)
    Network Adapter Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller

    Peripherals:
    Printer EPSON Stylus C83 Series
    Printer Microsoft Office Document Image Writer
    Printer Microsoft XPS Document Writer
    Printer Samsung ML-2850 Series
    USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
    USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
    USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
    USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
    USB2 Controller Intel 82801GBM ICH7-M - Enhanced USB2 Controller
    USB Device BT-253
    USB Device USB Composite Device
    USB Device USB Human Interface Device
    USB Device USB Video Device
    Battery Microsoft AC Adapter
    Battery Microsoft ACPI-Compliant Control Method Battery

    Thanks for any help.

    Kate
  2. Cerf

    Cerf Newcomer, in training Posts: 31

    Perhaps some faulty driver or a sour DLL file freezing your XP up. Do you have the latest XP updates? You could also go through drivers, and update video, chipset and network drivers. Clean up your temp folders also and uninstall some programs you don't need :)


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