TechSpot

XP welcome screen, fast user switching problem, installed hardware – not compatible

By k4mr4n
Dec 9, 2004
Topic Status:
Not open for further replies.
  1. Dear all,

    I got a bit of a problem concerning my XP Home Edition computer. It concerns the welcome screen and fast user switching.

    I recently got a piece of Biometric equipment (BioTouch USB 200) and tried installing onto my XP BUT it was only compatible to windows 2000/NT but I found that afterwards (when I emailed Identix (manufacturer) who told me that the version I got is not compatible with xp)

    So I installed the hardware onto the xp and like the manufacturer (Identix) said it was not compatible but I had already installed it, so naturally I uninstalled the hardware and restarted the computer but then the problem occurred which was that the xp welcome screen and fast user switching were disabled, so I went to control panel – user accounts and tried changing it back to fast user switching but I got an error message….

    A recently installed program has disabled the welcome screen and fast user switching. To restore these features, you must uninstall the program. The following file name might help you identify the program that made the change

    C:\WINDOWS\system32\msgina.dll


    So that’s the error message I get, so if anybody knows how I could rectify the problem and how I could get the welcome screen and fast user switching back, I would be very grateful. Thanks in advance and much appreciated, I have also sent an email to identix which I am waiting for a response.

    Please anyone
  2. blaacksheep

    blaacksheep TS Rookie Posts: 80

    Did you try 'System Restore' and restoring the computer to a point before you first installed the software?
  3. k4mr4n

    k4mr4n TS Rookie Topic Starter

    its ok now.... didnt do the restore bit ..... but someone from another forum found a site which helped me, just replaced a file :) ;)
  4. peeder

    peeder TS Rookie

    What web-site were you sent to, and did you resolve it. I've got the same problem and can't get arround it
  5. sumonzz

    sumonzz TS Rookie

    welcome screen and fast user switching problem

    Hi

    i am facing the same problem, could you pls tell me how to solve it?

    "A recently installed program has disabled the welcome screen and fast user switching. To restore these features, you must uninstall the program. The following file name might help you identify the program that made the change cswGina.dll"

    thanks
    Sumon
  6. sumonzz

    sumonzz TS Rookie

    what website, pls tell me
  7. PDusome

    PDusome TS Rookie Posts: 28

    Try this

    Go to:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\GinaDLL

    If this key exists, delete it and reboot.

    (And please let us know what works if you get it fixed)
  8. k4mr4n

    k4mr4n TS Rookie Topic Starter

    The problem was solved, thanks to everyone who helped.

    The mother board was f**ked and needed to be replaced.

    a couple of those black round cubes, forgot what they are called, were swollen.
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.