Yahoo customer service. Does it exist?

By luvhuffer
Sep 23, 2010
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  1. A bit of normal back and forth e-mail exchange between myself and Yahoo Messenger customer service. Hopefully after reading this you too can answer the ancient question "Yahoo Customer Service. Does It Exist?" Oh, my responses are in bold and italics


    What can we help you with?

    Issue: A Messenger Sign-In Issue
    You have been disconnected from chat because you have signed
    into Yahoo! Messenger from another computer or device.I get this
    all the time. I don't use Messenger. I don't have Messenger
    installed on my system. I've never had messenger installed on this
    computer. Can you explain this to me please. I want to make sure this is
    not a security issue I need to address. I get this message when I'm
    in my mail plus account. In the Tell us more about your computer:
    section I put Messenger 10 because it required an entry. But I
    reiterate. I don't have messenger installed. Nor do I want to.
    You have been disconnected from chat because you have signed
    into Yahoo! Messenger from another computer or device.
    2. Tell us more about your computer:
    -------------------------------------
    Messenger Version: 10
    Internet Connection Type: T1/LAN
    Which Version of Internet Explorer is Running on Your System?:
    Internet Explorer 8
    3. How may we contact you?


    On Mon, 8/16/10, Yahoo! Messenger <messenger-10@cc.yahoo-inc.com>
    wrote:
    From: Yahoo! Messenger <messenger-10@cc.yahoo-inc.com>
    Subject: Re: Internet Explorer 8 (KMM169652280V92896L0KM)
    To: payton
    Date: Monday, August 16, 2010, 2:09 PM
    Thank you for contacting Yahoo! Customer Care.
    I'd like to apologize for the significant delay in my responding to your
    inquiry. We are committed to answering your questions as quickly and
    accurately as possible. However, we are currently receiving unusually
    high volumes which caused the delayed response.
    If your issue is still outstanding, please let us know by responding to
    this email. We will ensure your reply is responded to with high
    priority.
    I appreciate your understanding.

    Yes it's an ongoing issue

    From: Yahoo! Messenger <messenger-10@cc.yahoo-inc.com>
    Subject: Re: Internet Explorer 8 (KMM169877759V69794L0KM)
    To: payton
    Date: Monday, August 23, 2010, 9:19 AM
    Hello,
    Thank you for contacting Yahoo! Customer Care.
    I'd like to apologize for the significant delay in my responding to your
    inquiry. We are committed to answering your questions as quickly and
    accurately as possible. However, we are currently receiving unusually
    high volumes which caused the delayed response.
    If your issue is still outstanding, please let us know by responding to
    this email. We will ensure your reply is responded to with high
    priority.
    I appreciate your understanding.
    Thank you again for contacting Yahoo! Messenger.
    Regards,
    Yahoo! Messenger Customer Care
    US Messenger Backlog T1
    For assistance with all Yahoo! services, please visit:
    http://help.yahoo.com/
    New and Improved Yahoo! Mail - better than ever!
    To ensure a better browsing experience, upgrade to Internet Explorer 8
    or Firefox, both optimized for Yahoo!
    Download optimized IE8: http://bit.ly/9K5r1D
    Download optimized Firefox: http://bit.ly/dyQBE9

    You guys are a joke.. You respond twice with the same form letter?
    Haven't you people learned about bad customer service looses customer.
    Answering twice with a form letter response to any technical problem
    will only get you posted in forums on the bad joke problem companies
    boards. Jesus Christ. Just friggin' forget about it! I'd love to have an
    address to forward this to management!



    On Sat, 9/11/10, Yahoo! Messenger <messenger-bklg@cc.yahoo-inc.com>
    wrote:
    From: Yahoo! Messenger <messenger-bklg@cc.yahoo-inc.com>
    Subject: Re: Internet Explorer 8 (KMM170573833V46913L0KM)
    To:
    Date: Saturday, September 11, 2010, 2:49 PM
    Hello,
    Thank you for writing to Yahoo! Messenger.
    Before I go into addressing your concern, I'd like to first apologize
    for the delay in my responding to your inquiry. We are committed to
    answering your questions as quickly and accurately as possible. However,
    we are currently receiving unusually high volumes which caused the
    delayed response.
    I am sorry to hear you have been experiencing an issue with receiving a
    sign out notice when using Yahoo! Messenger. Thank you for the
    opportunity to help you resolve this problem.
    For information regarding your inquiry, please click the link below or
    copy-paste it in the address bar of your browser.
    http://help.yahoo.com/kb/index?page=content&id=DOC79&actp=email
    I hope the information I provided is helpful. If you have any other
    questions or concerns, please let me know as soon as possible.
    Thank you again for contacting Yahoo! Messenger.
    Be sure to check the Official Yahoo! Messenger Blog for more information
    and the latest updates about Yahoo! Messenger!
    http://www.ymessengerblog.com/
    Regards,
    Kyle
    Yahoo! Messenger Customer Care
    Messenger E2Y
    For assistance with all Yahoo! services, please visit:
    http://help.yahoo.com/
    New and Improved Yahoo! Mail - better than ever!
    Upgrade to a Safer Version of Internet Explorer 8
    Download Now

    Dude! I don't even have Messenger installed on this rig. I never use it.
    So how can I be signed in anywhere? My concern is a security one. I
    don't need the kind of grief that would come down if some chester the
    molester type is using my sign in to lure in kiddies or some such s**t!


    On Wed, 9/22/10, Yahoo! Messenger <messenger-bklg@cc.yahoo-inc.com> wrote:

    From: Yahoo! Messenger <messenger-bklg@cc.yahoo-inc.com>
    Subject: Re: Internet Explorer 8 (KMM171029599V99053L0KM)
    To: payton
    Date: Wednesday, September 22, 2010, 4:50 PM

    Thank you for writing to Yahoo! Messenger.

    Before I go into addressing your concern, I'd like to first apologize
    for the delay in my responding to your inquiry. We are committed to
    answering your questions as quickly and accurately as possible. However,
    we are currently receiving unusually high volumes which caused the
    delayed response.

    I understand that while using integrated Chat in Yahoo! Mail Classic,
    you are receiving a message that says, "Disconnected because you have
    logged on from a different computer or device." I apologize for any
    inconvenience this has caused.

    This is a technical issue, and not someone accessing your account. Our
    Engineering Team is working on a fix for this now.

    Meanwhile, we recommend that you use Yahoo! Messenger to chat. Learn
    more about Yahoo! Messenger at:

    http://messenger.yahoo.com/

    For your peace of mind, you can change your password. Find out how to do
    this at:


    http://help.yahoo.com/l/us/yahoo/security/account_security/edit-13.html

    If you have other questions or can provide more information, please
    reply to this email referencing this ticket number: 2698379.

    I hope this information helps. Please respond directly to this email if
    you need further assistance.

    Thank you again for contacting Yahoo! Mail Customer Care.

    Regards,

    Scott

    Yahoo! Mail Customer Care

    87262203
    Mail E2Y

    Visit our online help pages at:

    http://help.yahoo.com/help/us/mail/

    Upgrade to a Safer Version of Internet Explorer 8

    Not one ****ing person has read this. Not the original message, and not even one of my replies. This is THE MOST incorrigible bullshit behavior I have ever had to deal with. Not one person has even grasped what I'm saying let alone bothered to read any of my responses. Even the title of Re:Internet Explorer 8 has nothing to do with what I'm talking about. How do you manage to even exist as a business with this despicable lack of care in your customer service department. All I can seem to count on is your response of "I'd like to first apologize for the delay in my responding to your inquiry" and of course the inevitable "our engineers are working on your problem" response. No one has read it how do they know what the problem is so as to know where to direct their "engineers"? Man I tell you. This is sad dude, major sad. I guess you just figure I'll just eventually give up? Ya, now there's a creative business strategy. Oh by the way I'm posting this series of messages and responses in it's entirety on all the forums I use. Although I'm not sure if it should go under problem products, general technology, or the joke corner.


    EDIT: I still wonder why it says re: IE 8? When was this conversation ever about IE8?
  2. Matthew

    Matthew TechSpot Staff Posts: 6,049   +84 Staff Member

    Before I go into addressing your concern, I'd like to first apologize for the delay in my responding to your inquiry. We are committed to answering your questions as quickly and accurately as possible. However, we are currently receiving unusually high volumes which caused the delayed response.
    Eric Bowling likes this.
  3. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,361   +167

    Almost certainly NOT!

    It's 99% chance that a human never laid eyes on any of your text messages!

    (At best, maybe someone did just to spot check 1 of every 100 messages to see how the computer was doing in auto-replying to people sending messages)

    I think that's worse (and more frustrating) then having NO customer service at all (as i'm sure you would also attest!)
  4. luvhuffer

    luvhuffer TechSpot Paladin Topic Starter Posts: 637

    I just received a reply to my obscenity laced tirade that was my latest reply. I won't post the whole thing, but it started like this:

    "Before I go into addressing your concern, I'd like to first apologize
    for the delay in my responding to your inquiry. We are committed to
    answering your questions as quickly and accurately as possible. However,
    we are currently receiving unusually high volumes which caused the
    delayed response."

    Un-friggin' believable! lol
  5. hellokitty[hk]

    hellokitty[hk] Hello, nice to meet you! Posts: 4,349   +122

    Good call.
    Moral of the story: no, yahoo doesn't.


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