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Yet another Blue Screen problem in windows 7

By hativa1
Apr 2, 2010
  1. Hello everyone,
    I am desperate. Yes, I have gone through posts around here regarding blue screen of death problems, but I still can't understand what is causing mine. I have checked and all my drivers are up to date.

    The error appears as I play Mass Effect I&II. The shutdown recovery message claims:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.4
    Locale ID: 1037

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80002C88BB0
    BCP3: FFFFF88006FDAFF0
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\040210-24928-01.dmp
    C:\Windows\Temp\WER-30950-0.sysdata.xml



    dmp file attached.

    Please help me. Thank you very much.
     

    Attached Files:

  2. EXCellR8

    EXCellR8 The Conservative Posts: 1,835

    i can't read the dumps but since I've had experience running both games my suggestion would be to disable hardware sound and install the latest C++ Redistributable libraries, x86 or x64. You may want to download and install the latest version of DX11 as well. You should also disable Automatic Restarts so the actual blue screen appears with potentially helpful information toward the diagnosis.
     
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