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Sony PSP dead pixels will be under warranty

By Derek Sooman

On March 29, 2005, 7:49 AM

Sony's newly launched PlayStation Portable handheld gaming console seems a little troubled by an issue over the dead/frozen pixels that are apparently plaguing the device, and the coverage that the warranty gives over that. Basically, Sony put forward the notion that it did not consider dead pixels to be something covered under the standard one-year warranty. However, Sony has now reversed this stance, and is quite willing to replace PSP with bad pixels.

"The Sony rep suggested that PSP owners who encounter the pixel issue should try the device 'for a week or two' to see if it continues to bother them. 'If you find the spots are interfering with gameplay/video viewing during this period, we will support the various elements of [the PSP] warranty,' the rep said. Each PSP comes with a one-year limited warranty, which is on page 125 of the PSP manual. If a PSP is 'determined to be defective' by SCEA, the company will see to the 'repair or replacement of this product [the PSP] with a new or refurbished product at SCEA's option.'"

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  1. March 29, 2005 12:42 PM
    Mikael said:
    Apparently, the dead pixel problem is an issue that a lot of PSP users have been finding out about. It is good to hear that Sony is willing to exchange the defective PSP for a new one.
    Reply
  2. March 30, 2005 12:02 PM
    vfxraven19 said:
    I found 3 dead pixels on mine, but they're on the very right side so it's not that noticeable nor does bother me. But later on the year I may return it for a replacement. The only problem I found is I guess they messed up during the assembly of this because there is a lint piece stuck between the screen and the backlit layer, and it glows when the screen is on...
    Reply

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