For them, songs will “generally” continue to play on existing authorized computers but if, for example, they get a new computer or update their operating system then their purchased songs will become unplayable. Such customers were understandably irate. Now, however, Yahoo has announced that it will issue a refund to those users who request them and is supposedly also looking into the idea of an exchange program that would convert purchased music to DRM-free MP3s.
Yahoo is setting an important precedent here for other DRM-ed music stores that have – or could at some point – run into similar problems. It would be nice to see Microsoft follow suit rather than just postpone its DRM server shutdown.