Dell extends warranty for laptops with failing Nvidia chips

By on August 19, 2008, 1:50 PM
Following news that “significant quantities” of mobile GPUs from Nvidia were overheating and failing at a “higher-than-normal rate,” Dell promptly dished up a list of its notebooks that might be affected by the issue along with a BIOS patch to help prevent it. It seems, however, that the company is prepared to do more than just that.

In a similar move to HP, Dell has announced that it will be offering a 12-month limited warranty enhancement specific to this issue for customers worldwide. Knowing that your notebook will almost certainly be replaced should it fail is no doubt comforting, though one must keep in mind that the overheating GPU might affect other components not covered by the warranty extension.

Dell says full details will be available in the next few weeks, but in the meantime you can head over to their website to find out which systems will be covered by the extension. It’s good to see Dell and HP standing behind their customers, but what I’d really like to see is Nvidia step up and disclose the exact chips affected rather than just keep dismissing speculative reports by calling them “completely groundless.”

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