Palm Pre in stores, plagued with display issues?

By on June 8, 2009, 6:45 AM
According to users on the PreCentral and EverythingPre forums, the Palm Pre may still have some hardware kinks to work out, with a number of users reporting some form of screen distortion. Having just launched, as you can imagine, those on Palm's design and distribution teams might soon be in the hot seat.

A majority of those who are experiencing the anomaly speak of a similar circular distortion which manifests at the bottom of the Pre’s screen. More specifically, some describe it as a “yellow splotch” which resembles the effect of applying pressure to the screen with a finger. It also seems to be a general consensus that the discoloration gets worse as the temperature rises.

As we await for official acknowledgment from Palm, if you just laid down coin on the Pre, let’s hear your impressions thus far, yellow distortions or otherwise.




User Comments: 53

Got something to say? Post a comment
Guest said:

Mine is fine, day/night hot/cold. I think I do have one dead pixel which isn't an issue for me, but Sprint said that they would replace it.

Guest said:

Mine is also OK... Hot/ cold brightness at 100% and at its dimmest.

Burty117 Burty117, TechSpot Chancellor, said:

How do you guys like the Pre then? do you rate it 10/10?

Guest said:

mine has a splotchy yellowish area as well at the bottom of the screen, hopefully they replace it when i go to the store

Guest said:

Has anyone's Palm Pre shut down on them when they close the key board? Mine keeps doing that. Also, the battery life is terrible. I like the phone, but it's now 12:50 and my battery is dead from a full charge last night. Haven't seen any pixel distortion yet, but my Pre gets really hot.

Staff
Matthew Matthew, TechSpot Staff, said:

A friend of Laptop Mag has reported that their Pre has the distortion, gets very hot and shuts down: http://blog.laptopmag.com/new-palm-pre-owners-report-screen-
iscoloration-random-shut-downs

Guest said:

I have not seen this issue. I guess i am a lucky one. The phone is really good. the only issue i seen is with Exchange certificates.. its a paine to get them in. but uhh..The phone is great and i am a happy customer.

Guest said:

i had the same issue when I bought mine, took it back to the store and the guy told me to go to the update icon and update the software that there were some battery updates. I did it and battery life seems great now, but I've only been using it for a day since i updated it last night.

LookinAround LookinAround, TechSpot Chancellor, said:

well keep us updated

I was thinking of getting one but figured (like the first iPhones) the first ones out would have some kinks (the price you pay for bleeding edge technology!)

btw.. how long you have to stand in line at your store to get one?? (or did you have to wait?)

Badfinger said:

Rule of thumb to live by:

Never buy new product at launch.

Staff
Rick Rick, TechSpot Staff, said:

Rule of thumb to live by:

Never buy new product at launch.

Where is the fun in that? :-)

Guest said:

"Has anyone's Palm Pre shut down on them when they close the key board? Mine keeps doing that. Also, the battery life is terrible."

My battery life was horrible the first day (about 4 hours), then I changed my settings. Turned off most of the gps functions so that they ask before they are used. I also changed my email functions so that it only checks my email accts once a day. Now my battery lasts all day.

Guest said:

I am so glad that there is someone out there knows not to purchase a new phone. People do not understand that a new devcie is always going to have kinks no matter who makes the devcie or sales it

Guest said:

Of all 5 pre I saw, one of them has a dead pixel. All of them have 1 or 2 dust like tiny light (smaller than a regular pixel) when displaying a black image in low light condition. Any one notice this?

Guest said:

luckily mine doesnt have any visible distortion (tho you can see more of the distortion if you use polarized sunglasses)

and YES i do see little subpixel like there's glitter underneath that is smaller than a pixel on the screen.

and yes i only see them when the screen is black but the backlight is on.

Guest said:

My first Palm kept shuuting down when I would close the keyboard. The store gave me a new one and it worked great for about a day and now my new one is starting to have the same issue. it only happens when i close the keyboard slightly hard. Turn off your GPS, Bluetooth, and Wireless when you are not using them and it will help out your battery.

Guest said:

I had the same issue of full charge and leave in the am for about 3 hours of battery. When I charged it in my car my phone got really really hot. Took it back to the store today and they replaced my battery. Seems better so far.

raybay said:

My Palm Pre has already gone back... nothing but issue after issue after issue... Palm hasn't been able to provide good tech support for 10 years... I should have known... I only blame myself, because there is nobody smart enough to blame at Palm.

Guest said:

I've gone through three now, the shutting down can be fixed by folding a small piece of paper and sticking on the up side of that battery to hold it tighter to the contacts. Now if someone could tell me why mine rebooted 19 times, frooze 11 times, has an hour of talk time when being used with a blue tooth. Needless to say I have returned all three, will wait to see if they fix all of this.

Guest said:

Yes, I just got my pre this past Saturday and it shut down three times. At first, the keyboard ceased to work at all at which point I tried to reset using the power button but with no success. I had to remove the battery for it to reset. The next time it shut down and when it restarted, all of my data were lost e.g. g-mail contacts, phone numbers, even the new short cut icons I created. Not sure what is causing this? I will probably return my pre and get another copy, test it out in the store first if there is same issue with closing keyboard which my current keyboard does. If same, I will have to buy blackberry or get an Iphone.

raybay said:

They look great! Their potential is huge... but after owning 11 Palm products over the past 20 years, I have no expectations that they can pull this off... Organizationally and tech repair structure wise, Palm is a disaster of a company... Take a close look at how easy it is to get repairs after the first 90 days... look at what they do to you after a year of trouble... flat repair rates of $150 on up...

Palm is not like any other company... they must have performed research in how to provide the worst support and repair in the universe.

Guest said:

I've had my Palm Pre for four days now. With a newly released phone I expect a few issues and bugs and usually wait for a patch to be released. However, the Non stop shutting down on its own is insane!!!!! No one particular action (i.e. closing it hard) seems to turn it off... it happens randomly all day long. Its about 2pm right now and my Palm has shut off about 6 times today. And it takes a VERY long time to reboot and turn on. The Palm Pre has GREAT potential... seems like a good mix of iPhone and Blackberry, but it has a long way to go. The powering off is the most serious. It also gets VERY VERY hot!!! And I have replaced the battery which did not fix it. HOwever, there are several other bugs that are an issue... the touch screen is not as responsive as it should be... I have to tap things several times. The iPhone was very accurate and never had any issues with tapping or response. Of course the APPs can't compete with iPhone... but they are so seriously lacking that I am shocked. The phone has froze up a handful of times. Battery time is low, but I shut off the wifi and it seems to help. However, I shouldn't have to do that..... my Iphone lasted all day and then some with constant daily use and everything running all day. The design was also poor, and sliding it open is awkward as the lower portion of the top slide is so thin it is difficult to grip it. (If that make sense!) Not enough options to customize the silly things like colors, ringers, etc. And unless I'm missing it, I can't organize my bookmarks and the launcher page to have the most frequently used apps on the top of the page. Also, the contact list is not easy.. I have several hundred contacts. I can scroll to a letter in my iPhone contacts in a second, this phone is not as easy. Again, I really like the phones potential, and maybe I would be won over in another year or so after these MAJOR issues are fixed, but right now I may take the penalty of breaking my contract and going back to iPhone. How can you release a phone that shuts off non stop for no reason!! WTF!

Of course the store was no help. They told me to back it up then reset it and that would fix it. Bull. It didn't work and was just a pain to reset everything again.

Guest said:

My pre has shut down ten times at least. Sometimes on its own and sometimes when I close the keyboard. Exchanging this weekend. Besides that, this phone is ridiculously good. Love it.

Guest said:

This just started happening to me after almost 2 weeks with the phone. When I close the keyboard the phone will shut off, and then I have to wait for it to re-boot, which takes forever. Happened once 2 days ago, twice yesterday and twice today. I hear it has something to do with possibly a loose battery?? This phone is awesome but still has issues that need to be resolved. My screen has no issues.

Guest said:

found putting piece of junk in freezer for minute or two helps to cut down on blackouts on piece of poo phone. can not wait till ten am. goodnight palm. really, no battery, spell check, no one can hear one word when I call.... wast of tiem, o meant time but your phone cant catch

Guest said:

got my pre 2 wks now, and it would shutdown on its own just my 2nd day of use. The guy at the store said to turn off the phone and turn it back on, he did not understand the issue, because the phone obviously was already off on it own. I was able to duplicate the problem; if you slide the keyboard 2 to 5 times, it will probably shutdown on its own. Going back tomorrow to get replacement.

The phone has only freezed on me 2 to 3 times, just remove the battery and put it back in.

As for battery life, just turn off GPS, this will help with the heat issue also.

Guest said:

Actually, it looks like the biggest initial issue with the Pre was simply the resets/lockups due to the batteries...probably because they were not properly conditioned properly upon being shipped. After a day or two, most people had time to charge the phone for a couple of cycles, which allowed 1) the batteries to get more stable and 2) the charge-level-detection circuity to become "trained" to know the battery charge level.

Palm has already released a software update that fixed some of the initial issues with the phone, and is working on another update. They appear to really be supporting the product.

As far as "dead pixels" or display issues...none with my Pre so far...had it a few weeks now.

I question the wisdom of titling this article "...plagued..." by the authors. Makes it sound like they have authoritative statistics on the percentage of Pres with any display issues at all...which they don't. Poor journalism.

Guest said:

Same problem as others have reported--randomly shuts down. I found email set up to be challenging and needlessly complex. I can't believe they have a calendar and email sync/ integration feature with Gmail and Facebook but not with common providers like Yahoo. Also find it astonishing that they do not offer a simple app to sync with Outlook on my desktop--what were they thinking? Facebook? Who cares about Facebook? Really!

As for battery life--what battery life are we talking about? Alas, the Pre has no appreciable battery life. I shut off GPS and location - based services and that helps but only marginally. This thing is still a power hungry little piglet.

After all the pre-launch (sic) fuss and bother, I figured that they would have had the hardware issues at least, figured out. I anticipate nothing but trouble from that fragile little slide-out keyboard. I owned a Blackberry Pearl last year --or more accurately, four of them (original plus three replacements due to Java issues)--and the nasty little trackball was a constant irritant.

Guest said:

In response to shutting down when closing keyboard:

yes, mine just started doing that this weekend. It also shuts down when using the camera feature. the battery life was great after I started having hotmail checked only every 6 hours, but it plunged over the cliff when the shutdown issue started up. It also gets really hot at times when charging.

Guest said:

My Pre just started shutting down today. Did you find a fix or take it back in?

Guest said:

YES Mine sometimes shuts down completely when I shut the keyboard. It happend twice today. I type a text and hit send, close the keyboard, then the display fades to black and it's off completely. And as I was typing this message, I got a text, replied, shut the keyboard, and it happened again!!! Can anyone else reproduce this?

Guest said:

AH I found the problem and solution for the shut off issue. The battery is a smidge too small, and can jar out of contact when you shut the keyboard. If you go to the store they may give you a new battery, or you can simply put a peice of paper in there to press the batter harder against the contacts, and the problem goes away.

Guest said:

You can organize the book marks (as well as the five on the main screen), just push and hold the bookmark until a little circle appears and then you can drag it to a new location. For the front screen, you must send one to the bookmark page before you can swap it for a new one, but it works the same way.

BTW, I too have been having the shutdown issue. I just read somewhere to check and make sure the battery is seated properly (so remove and replace). So far not shutdowns since, but it's only been a 1/2 hour.

Guest said:

Another Disappointed Palm Pre Owner: I've owned the gadget for 2 weeks. The first prob I had was the back flick action. I flicked fast, I flicked slow, I multi-flicked. Eventually something catches and if licks! Now, it started randomly shutting down. A co-worker has owned her Palm Pre since the first day. She likes her's and said it has only happened to her once before. She said to plug it in to the charger and it will "jump start" it. Luckily she had a car charger. We hooked it up and "PALM", there it was, back to life. It lasted several hours, until I made a phone call, using the key pad. I made a quick call, then a few minutes later checked the time. NO POWER AGAIN! I called the local Speint store where I bought the piece of..... they asked no questioned, offered no advice on how to reboot it, but were very eager to replace the phone for me. I thought I could simply pop out the battery and it would restart...WRONG! Other things I hate about this phone: No light to tell me that I missed a call. I lost all of my old ringtones, having to re-purchase entire songs for ringers, SLOW pre-set dialing, I even had to Google on how to set long pause, short pause, WI-FI!!!!!!!!!!! I can't even get my Wi-Fi to work on my hotel's Wi-Fi, I have purchased songs which I have been billed for, but can't download them......My next step, replacing this Palm Pre with another. I will give it another try for 2 weeks. If it doesn't work, I'm done. By-The-Way: before purchasing this phone I asked a Sprint rep on the phone and a Sprint salesperson a question. What seems to be the biggest compalint with this phone??? The rep said that people have complained that it is "TOO FLASHY" and the salesperson said "IT'S SO HOT THAT YOU BETTER KEEP YOUR HANDS ON IT OR SOMEONE WILL TAKE IT". Really?!?!?!?! The ONLY thing aI love about this phone...PANDORA!

raybay said:

I keep thinking that Palm is going to drown from its own weight pulling it to the bottom. Once an owner of every Palm that came along, I now think of it in the same category as Everex, Tiny, Packard Bell, eMachines, and others that cannot quite drifet off into oblivion. Palm is among the most poorly managed of companies still in business. They have a great opportunity with this Pre. I bet they muff it.

captaincranky captaincranky, TechSpot Addict, said:

Sent to Dwell in the Techo-Ghetto With Emachines...Such is the Cruel Hand of Fate...

I keep thinking that Palm is going to drown from its own weight pulling it to the bottom. Once an owner of every Palm that came along, I now think of it in the same category as Everex, Tiny, Packard Bell, eMachines, and others that cannot quite drifet off into oblivion. Palm is among the most poorly managed of companies still in business. They have a great opportunity with this Pre. I bet they muff it.

So, shall I take this to mean you're just um, "luke warm" about this new phone?

raybay said:

An astute observation, Captain, but i still love my Palm III and my Palm T2 despite the lack of support. No support is better than some support with Palm.

Guest said:

mine shuts down every once and while when i close it.

kaliwa2@gmail.com

Guest said:

Mines keeps shutting down when I close the keyboard

Honestlyy said:

Ok so my pre has been nothing but trouble! It's been freezing, dropping calls people can't hear me when I'm talking always doesn't have service won't send or recieve texts or picture mail and recently my screen stopped working so I'm stuck with no phone for 2 days!

Guest said:

have had the pre for about 2 weeks. shuts down at random and sometimes when opening or closing the keyboard. i talked to sprint about it, since i'm within my 30 days i can exchange it at the store, but they will charge me a $35.00 restocking fee. since there are so many people having the same issue, the new one more than likely will have the same issue. guess i'll save my $35.00 and just deal with the shut downs. kind of a pain! people tell me they have been trying to call me and i notice my phone is off. uggggg!

Honestlyy said:

They tried charging me for my replacement phone also! I told them it's rediculous that I have to pay any money to replace a brand new phone phone that I just paid nearly $400 dollars for (after taxes and stuff). I cursed like a pirate at them because I've never had phone this crappy before, yet I've never had a phone this exspensive either! I never dropped the phone or got it wet or anything that would damage it so they sent a replacement free you just gotta let them know who's in charge here haha

Guest said:

the palm pre SUCKS!!!! no video recorder, no way to hear text/email alerts execept for that low beep tone. My pre keeps getting really hot and turning itself off, palm did a really bad job with these phones and sprint selling them for way more than they are worth. In my opininon buy a blackberry they are way better phones for the money. Palm needs to reall these pres and fix them before they distribute them. THIS SUCKS!!

Punkid said:

mine is fine too no problems at all

Guest said:

I've had repeated issues with mine shutting down. Battery life is ok. Sprint has rebooted, we downloaded an update and it still happens. I use this phone as my work phone and I can't keep dealing with the auto shutdowns. It not only happens when opening and shutting hte key board anymore- it now shuts off if you tap the back of the phone. Looks like I move to a different phone- too bad as I think Pal Pre could have been a good thing.

SUSHRUKH said:

well keep us updated.I was thinking of getting one but figured (like the first iPhones) the first ones out would have some kinks (the price you pay for bleeding edge technology!)

Guest said:

The battery is slightly lose on the Pre. If you take a small piece of paper and wedge it in at the top of the battery, you'll stop having the problem.

raybay said:

That shim did not work in my Pre. Palm refunded my money.

Guest said:

Palm pre does not work for me in my family we have a least four palm phones and and we only have one charger that is still working. Last night my son charging his phone and slept with it in the bed with him rolled over on the the phone and it burned him on the back while sleep. I thought it was me sometimes I put my phone in my chest while talking on the earpiece and have to remove it cause it feels live someone is putting a magnify glass over your skin in the sun.

Guest said:

I have had this issue....when making a call or receiving the call, as soon as it connects my screen goes dark. I am unable to get to come back on. I have to take the battery out, to have it come back on. Any suggestions??

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