Dell to fix defective Alienware M11x hinges in March

By on January 26, 2011, 3:00 PM
The Alienware M11x caught some negative press last year after owners began complaining about the pint-sized gaming notebook's hinges. Many customers say the hinges deteriorate quickly with regular use and according to Notebook Review, the issue stems from misaligned hinges. This causes various undesirable effects and eventually leads to the hinge dislocating, cracking or snapping.

Dell acknowledged the issue in a forum post last November, saying it had "engaged the relevant internal teams." Unfortunately, the company hasn't been quick to address the matter, but it seems an official solution is expected later this year. In a recent post on the Dell community forums, an employee said the company is preparing to launch an "M11x-R1/R2 Hinge fix program" around March.


Dell says that timeframe isn't set in stone as it's dependent on a third-party vendor. When the program does eventually kick off, the company will replace all faulty hinges regardless of the system's warranty expiration. Although Dell's response time could've been faster, it's nice to know that a free repair is inbound. If you can't wait, Notebook Review users have devised their own DIY fixes.




User Comments: 7

Got something to say? Post a comment
princeton princeton said:

Well when someone pays almost a thousand dollars for a laptop they expect it to be sturdy. This is just sad.

Cota Cota said:

Princeton said:

Well when someone pays almost a thousand dollars for a laptop they expect it to be sturdy. This is just sad.

Dont forget that Alienwares have Dells genes now :<

Staff
Rick Rick, TechSpot Staff, said:

This is actually a pretty common issue across many brands and price ranges. I definitely agree with Princeton though, if you pay north of a thousand dollars for a laptop, this kind of poor craftsmanship/engineering is unacceptable. Honestly, it shouldn't matter what you pay for a laptop... the basics shouldn't have these issues, especially in a year or less.

Guest said:

Dell laptops with hinge problems?! Surely you jest!

Guest said:

Alienware used to be a lot better on its own, now comes Dell and screws up the best brand of laptop. In my experience I always had issues/problems with Dell, that's why I never buy stuff from Dell, I either build them or buy from good reputation companies like HP, ASUS, Gigabyte and so forth.

Guest said:

/Sarcasm MASTER SWITCH ON

Dell using sub-par components? Never seen them do that before.

/Sarcasm MASTER SWITCH OFF

Damn that switch was heavy!

Guest said:

ok, now i'm scared to close my acer aspire 4741g...

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