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Intel confirms 8MB bug in 320 Series SSDs (fix available)
Update (8/18) -- Fix now available: Three weeks after replicating the so-called "8MB bug," Intel has published a firmware update (4PC10362) that solves the issue. Unfortunately, there doesn't seem to be any way to recover data lost on glitched drives, so you'll have to cut your losses if you want to revive the unit. It's also worth noting that the update comes in the ISO format. If you need disc burning software, we recommend ImgBurn.
Our original story is below:
Shoppers beware: Intel's 320 Series solid-state drives reportedly ship with a glitch that could drastically reduce the drive's capacity. Flocking to Intel's official discussion board, many users have complained about their spanking new flash drives suddenly dropping from their full capacity to only 8MB, effectively blocking all stored data and making the drive useless. After accumulating numerous pages of user complaints, a member of Intel's Non-Volatile Memory Solutions Group acknowledged the flaw earlier this week.
"Intel is aware of the customer sightings on Intel SSD 320 Series. If you experience any issue with your Intel SSD, please contact your Intel representative or Intel customer support (via web: www.intel.com or phone: www.intel.com/p/en_US/support/contact/phone). We will provide an update when we have more information." The so called "8MB bug" appears after a power failure or system crash and it's unclear whether a hardware defect is to blame or if the problem can be solved with a firmware update.
Although users haven't discovered a way to recover data on a drive that experiences the 8MB bug, some people have been able to start from scratch by wiping the drive's contents with utilities such as HDDErase and Parted Magic. That's probably the last thing you want to hear if you just finished typing a 200-page thesis, so hang tight and Intel might offer some recovery options. This isn't the company's first time combating a serious SSD glitch, having shipped a bugged firmware update in 2009 that bricked many X25-Ms.
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User Comments (21)
Post a comment|
hojnikb
on July 14, 2011 4:41 PM |
I almost bought this drive, but then i decided its to early for me to buy a SDD.... |
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Kralnor
on July 14, 2011 4:51 PM |
I had settled on this drive, but then eventually changed my mind and got the C300 instead. Glad I did! |
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Guest
on July 14, 2011 5:04 PM |
I've got one of these drives, the 120GB version. No problems yet, but my computer hasn't crashed either. I hope they can fix this with a firmware update soon. Backup ftw! |
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Timonius
on July 14, 2011 5:49 PM |
That's a pretty serious error bug to me and further helps me decide to wait on SSD's. Maybe when the prices come down, the drives get bigger and the technology matures a bit more... |
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blimp01
on July 14, 2011 7:21 PM |
I read the title and a few sentences and i was thinking "you loose 8mb out of the entire ssd space" lol what sarcasm that would have been |
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LNCPapa
on July 14, 2011 8:34 PM |
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gwailo247
on July 14, 2011 8:49 PM |
8 MB? That's plenty for DOS 6.2. |
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Burty117
on July 15, 2011 4:13 AM |
gwailo247 said: 8 MB? That's plenty for DOS 6.2.
Would run very quickly as well, possibly the fastest 8mb DOS 4.2 will ever need. |
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Mizzou
on July 15, 2011 4:31 AM |
 I got the 600 GB version. Hope I don't ever see the problem.
Went through something similar a few years back with a pair of Seagates that had a firmware bug ... one bricked and the other is still running. Hopefully this is a firmware problem that Intel will be able to resolve. |
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tehbanz
on July 15, 2011 8:11 AM |
I am pretty sure i ran into these same firmware issues. I had a customer who had mission critcal data that wasn't backed up on one of these (of course) so what i ended up doing was putting the board from the dead drive onto the working drive, updating the firmware on there, then putting the board back. it worked |
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Leeky
on July 15, 2011 9:43 AM |
I got the 600 GB version. Hope I don't ever see the problem.
And I thought previously owning a 256GB RealSSD was outrageous enough!
Hope the SSD holds out for you though dude. |
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Guest
on July 15, 2011 12:08 PM |
Excellent info for my torture tests!
I have torture tested Vertex-1 and Vertex-2 drives for months by Defragging the drives needlessly and doing everything possible to destroy them "EXCEPT" update the firmware
A quick read at the OCZ forum will show you that the majority of failures occures when updating the firmware!
I have also used XP-Pro continuously without ANY of the recommended OCZ tweaks and have yet to cause any of my SSD's to malfunction
I recommend that YOU also torture test any NEW SSD for at least a month before you trust your data to ANY SSD on the market
Finding a problem within the normal 30 day return policy is the best advice out there
If it does not fail under continuous defrags, no-tweaks, nonSSD aware Operating Systems, firmware updates and now POWER FAILURES within the 30 day return period, then it will not fail during its normal 3-5 year warranty period
I never trust my data to ANY SSD untill it has been thoroughly tested for 30 days and neither should YOU!
I have never had an SSD fail during the 3-5 year warranty after it has passed a 30 day torture test and by the time the 3-5 year warranty expires, my data will be on a newer and much faster SSD with a new warranty
Intels bug is actually good news for those who thoroughly test their hardware before trusting it to their data
I will immediatly be adding hard power shutdowns to my list of torture routines as well as unneeded firmware updates during the 30 day return policy for any new SSD's
Note:
The 30 day return policy had already expired on my vertex drives before I realized that firmware updates were the cause of so many problems with OCZ drives and that is why I never updated firmware after the 30 day return period for my Vertex drives
However, Needless firmware updates will be made on any new drives to find bugs during the return policy period |
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ElShotte
on July 15, 2011 1:52 PM |
I have yet to upgrade to an SSD. I've been reading up on them, and I cant understand the need to update the firmware in the first place. If it works, performs as it should, and passed some sort of reliability test as stated by Guest above, why the hell would you want to update the damn firmware? What are the benefits? Could someone clear this up for me? |
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Leeky
on July 15, 2011 5:01 PM |
Two main reasons would be to increase drive performance and/or resolve error's or update otherwise unstable firmware.
I've never updated the firmware on an SSD myself personally. I've also never trusted my data to one single disk, and an SSD is no different. That's what backups are for. |
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Guest
on July 16, 2011 1:01 PM |
I'd be interested how much of a drive's useful life a "torture test" is likely to consume.
Intel 320 series are specified for 30TB to 60TB writes in total (Google for intel 320 +60tb).
Within those drives a wear indicator keeps track of how much of a drive's lifetime is left, potentially shortening the drive's warranty to much shorter terms: http://www.intel.com/support/ssdc/hpssd/sb/CS-032510.htm |
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Trillionsin
on July 16, 2011 6:47 PM |
hojnikb said: I almost bought this drive, but then i decided its to early for me to buy a SDD....
I have two, one from Kingston and one from OCZ, both currently in use, and with powerfailures, in fact. Still holding strong! |
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LNCPapa
on August 18, 2011 8:17 AM |
Updating was smooth sailing... hope no other unexpected nasties show up from this. |
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Guest
on August 18, 2011 9:11 AM |
I never had a crash with my 320, so I never had the 8MB problem. But, I just updated my Firmware to be safe, and I had no problems doing so. I recommend strongly for everything to read the README file before going through with this. There seemed to be quite a few ways to mess it up.
Also, my Windows Experience Index score (Win7) dropped from 7.7 to 7.4 after this update. My lowest performing part is my SSD, and it just dragged my score (by lowest) down 0.3 points. This may be because I just ran the Intel SSD Toolbox for the first time and Disabled the data prefetch stuff, on the urging of Intel through this application. I have no idea how to actually enable prefetch again (atm), so I obviously haven't tried turning it back on yet. The performance drop may be because of the Firmware update, or it may be because I turned prefetch off. |
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p51d007
on August 18, 2011 11:41 AM |
Why I've waited until SSD's are as "bullet proof" as mechanical drives. For what you have to shell out for an SSD, I can buy spare drives, mirror everything, and carry it in my laptop bag, two screws and it is swapped out. Thanks to you brave people getting these now, your glitches are making these things better, but I can't be down, so I'll stick with the old style. |
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Guest
on August 18, 2011 4:26 PM |
Updated the firmware today on 320 drive, it was easy and everything works OK. |
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Guest
on August 20, 2011 12:48 PM |
Yes, 8MB isn't much - UNLESS in contains your data! |
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