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Apple support says iPhone 5 purple camera haze is 'normal behavior'

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On October 2, 2012, 7:30 AM

Reports of a flaw in the iPhone 5’s camera surfaced shortly after the handset launched just over a week ago. Users described seeing a purple haze or flare when snapping photos containing brightly lit objects like a lamp or the sun. Apple has officially been mum but they are at least aware of the issue according to an email sent to a concerned iPhone 5 user.

Gizmodo reader Matt Van Gastel received an email from AppleCare Support specialist “Deborah” informed him that this was normal behavior and can be adjusted by simply angling the phone’s camera away from the bright light source when taking pictures.

The message reportedly came after a long support call with Apple where he was initially told that this was strange behavior and shouldn’t be happening. His complaint was then escalated to a senior tech (Deborah) who again said it was odd and shouldn’t be taking place. He supplied her with sample photos which were then sent off to the engineering team for further evaluation.

There’s plenty of speculation as to what is causing the purple haze. Some believe it could be related to the sapphire glass covering the iPhone 5’s camera although not everyone is convinced. Others seem to think its chromatic aberration – a type of optical distortion that occurs when the lens fails to capture all colors to the same convergence point. Still there are some that dismiss this as the culprit and instead suggest it’s a limitation / defect with the camera’s sensor or the lens.

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User Comments: 40

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  1. So is getting lost using ios 6 maps

  2. Thats funny, I dont see anything like that on my S3

  3. So much new technology packed into the newest version of the iphone and so many issues. I don't get it. Going backwards maybe?

  4. Did y'all spot the purple "rainbow" line just above the road ? That's the lens. It'll do that even with the sun out of the frame, so it's not just a recompose problem, you'll need a lens hood (your hand) to shade the lens from the sun to avoid this completely.

  5. So it's normal that it's shit?

  6. Someone give us the exact angle coordinates to hold the iphone right, to unleash its powers!

  7. My Droid never does that...

    ...And if it did, I wouldn't act like the rest of these AppleFanBoys and rant about how "This is not a DSLR" and cry about a million things before admitting it's just working the way it's supposed to.

    Yes, we know, your iPhone is perfect no matter how many problems it has. How about. Grow up.

  8. Well I guess I won't be getting the iPhone 5 because the only thing I use the camera for is to take pictures of the sun...

  9. Okay, enough everyone.. for this matter let me explain this to you all..

    since iPhone 5 has extra one row of icon and slimmer, for that, there is a trade-off with the camera.. now let just see the positive thing here, now with iPhone 5 we can see the world in a new way, we can see the world a bit purple-is through iPhone 5 while other phone cannot..

  10. The older version shows better detail in the foreground trees, too. If that's an upgrade and I were an Apple guy, I'd pass. Not a real issue for me, though.

  11. If you notice the road and its relation in the pictures. Why do you think the road is a lot lower in the second picture? Anyone guessing? My guess is that the iphone 5 was pointed at least 10 to 15 degree higher to get the fringing to try to defemate Apple that it has a cheaper product.

    Actually, angling the phone towards the sun would create MORE purple in the iphone 4s's photo. You just can't tell because the iphone 4s doesn't have that problem.

    Try to keep the same angle on both cameras and maybe we will believe that you got something. This whole test is invalid. The fringing even though is there it still can be minimized by your cameras angle in relations to the light source. If you show me that you took 50 takes with both camera and 2 degree increments and one camera has no fringing what so ever I will trust your finding but when you show me 2 shots with one obviously pointing more into the sun. You have no claim and your credibility with me just took a nose dive.

    Actually that picture isn't a test, its a report. And the issue has been reported by many users, as the article said. Also Apple doesn't even deny the problem. They admit it is there and told costumers to stop angling the phone like that.

    Also to you amature photographers out there. How about using your hand as a shield for direct light kinda like you would shield your own eyes from direct sun light would that work to avoid fringe effect. Or sometimes just 1 to 2 degree angle change can make a big difference at getting the effects you want. And you can delete the pictures you don't like. It takes but 10 seconds to take 10 pictures at 10 slightly different angles.

    Or buy a good phone and don't even worry about that.

    Things are in constant motion towards perfection. The absolute is always moving away as we gain more reality on perfection. As they say perfection as an absolute is unobtainable. But it is always good to try for it and come close.

    Except for the iphone 5 of course, which seems to have discovered a new low for smartphone cameras. But its good to have an example of what not to do :-)

  12. Its kinda like the fault that has plagued the Samsung Galaxy S2 and 3. And yes before you start ranting I am a devoted Galaxy user

    Anyways simply point your camera at a white wall or something and take a photo ... now look in detail at the photo and you will notice a pink spot in he middle (yes they all do this its not just a faulty batch) "working as intended" was the old motto.

  13. Alright, enough everyone.. let me explain this matter

    we know iPhone 5 has extra one row of icon and slimmer, but there is trade off for this innovation that make the camera a bit purple when taking photos. But, let see the good point here, now we can see the world in a new way, the world is new purple-ish through iPhone 5's camera while other phone cannot..

  14. Its kinda like the fault that has plagued the Samsung Galaxy S2 and 3. And yes before you start ranting I am a devoted Galaxy user

    Anyways simply point your camera at a white wall or something and take a photo ... now look in detail at the photo and you will notice a pink spot in he middle (yes they all do this its not just a faulty batch) "working as intended" was the old motto.

    The Galaxy S3 doesn't do it. I tried it with a blank white screen on my laptop and a white piece of paper. Nothing but white in the pictures.

  15. Another (key word here) reason why I'm happy I still have my 4S.

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