Dell offers to replace palm rest assembly on Latitude 6430u Ultrabooks that reek of cat urine

By on October 31, 2013, 6:00 PM

Dell Latitude 6430u Ultrabook owners have been causing a stink on message boards and support forums over the past several months due to an unusual smell emanating from the machine’s palm rest. Users claim it smells like cat urine with one user going as far as to blame his new kitten on the smell while another said they were embarrassed to pull the machine out in front of clients.

Customers up to this point were left with returning the notebook for a replacement although that didn’t exactly work out either. One user complained that they recently received their fifth replacement which arrived with the same offending smell as the four before it.

Dell finally addressed the issue on Wednesday, narrowing down the odor to a manufacturing process related to the computer’s palm rest. The company reassured customers that the odor was not related to biological contamination nor did it present any health hazards. Dell said the manufacturing process has since been amended and newly purchased machines are not affected by the issue.

It’s unclear exactly what went wrong but if we had to guess, perhaps it was a bad batch of polymer that found its way into the manufacturing line.

Dell initially recommended that users spray their notebooks with compressed air although that didn’t seem to help according to multiple users. The company is now encouraging affected users to contact Dell to have the notebook’s palm rest replaced.




User Comments: 14

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Guest said:

I laughed at the article when it first came up but that picture being added to the story listing on the front page really takes the cake.

Phillip Seni said:

Dell said the manufacturing process has since been amended and newly purchased machines are not affected by the issue.

so the manufacturing process includes michael saul dell's cat?

Guest said:

I always thought Dell were 'on the nose'.

Now we have proof.

Skidmarksdeluxe Skidmarksdeluxe said:

Do not be surprised. Urine is used as a hardening agent in the manufacturing of a lot of things. It's full of nitrogen.

RenGood08 RenGood08 said:

Wow....what an article...to Facebook this goes!

1 person liked this | Skidmarksdeluxe Skidmarksdeluxe said:

Wow....what an article...to Facebook this goes!

Typical woman. If Facebook's number of users stats are to be believed then I think about 278 million people have beaten you to the punch by now and that's being conservative.

2 people like this | Taycat Taycat said:

Typical woman. If Facebook's number of users stats are to be believed then I think about 278 million people have beaten you to the punch by now and that's being conservative.

Typical man. Thinking that somebody posted something before somebody else means you shouldn't. Of course, there are around 5million people just like you and that's being conservative.

2 people like this | Burty117 Burty117, TechSpot Chancellor, said:

Typical humans, Using Facebook and being male or female.

Skidmarksdeluxe Skidmarksdeluxe said:

Typical man. Thinking that somebody posted something before somebody else means you shouldn't. Of course, there are around 5million people just like you and that's being conservative.

Lol.

IAMTHESTIG said:

So I'm not human since I don't use facebook?

Guest said:

@ Taycat : If it was the typical man, that number would be closer to 3 billion. :p

mctommy said:

@ Taycat : If it was the typical man, that number would be closer to 3 billion. :p

World population is above 7 billion, 26% of population is under 14... so that leaves you a little over 5 billion for males/females between 15 & 65 and over. You do the math (and that's being generous with the inclusion of 15-year-old as "man" .

Railman said:

I have been using this Dell laptop since April and I noticed the smell. As the machine is used every day it is exposed to the air and as a result the smell is only slight now. It is a bit like paint after a while the smell goes.

RenGood08 RenGood08 said:

Typical woman. If Facebook's number of users stats are to be believed then I think about 278 million people have beaten you to the punch by now and that's being conservative.

I am a typical woman...considering I AM a woman. haha

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