Microsoft working with gamers to rectify Xbox One disc drive problems

By on November 25, 2013, 2:15 PM

Microsoft’s next generation console got off to a solid start over the weekend but the launch is in danger of being marred by a hardware issue. Some users have reported an issue with the Xbox One’s disc drive in which it makes a very loud grinding noise when inserting a disc and in some cases, it won’t read the contents of a disc at all.

Kotaku received around 150 e-mails in two days from disgruntled gamers affected by the problem. Microsoft has since released a statement on the matter, saying the issue affects only a very small number of Xbox One customers. Redmond noted they are working directly with those affected to get a replacement console out to them as soon as possible through their advanced exchange program.

Sony also received some complains following the launch of the PlayStation 4 on November 15. Users hit the web to report a technical issue in which a blue light would continually flash on the front of the console which prevented users from playing. Sony issued a troubleshooting guide in response to the complaints that outlines a number of causes and fixes for those affected by the problem.

With any luck, Microsoft’s disc drive issue will be an isolated event instead of a major quality control issue. The latter unfolded with early Xbox 360 units in which faulty hardware would cause three red lights to illuminate on the front of the machine known as the “red ring of death.”




User Comments: 28

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9Nails, TechSpot Paladin, said:

Looks like a Phillips / Lite-On drive in there? I've ran into some trouble with those, but not usually within the first few hours of ownership.

Guest said:

A friend of mine has that same disc grinding noise issue, where the disc doesn't even play. keep getting error messages, and constant restarts. Sucks :(

Guest said:

The disc noise... can anyone remix the noise... :D

5 people like this | cliffordcooley cliffordcooley, TechSpot Paladin, said:

The disc noise... can anyone remix the noise...

Don't forget to add the PS4 blue light issue for visual effects. lol

Tekkaraiden Tekkaraiden said:

That's one crunchy sounding transport.

1 person liked this | Darth Shiv Darth Shiv said:

Why are we even still using discs? Movies, games etc should be distributed via flash memory based solutions. No mechanical parts. Read life is extremely high. Reliability, shock resistance, size and so on...

Guest said:

Because its to easy for even grandpa to copy

1 person liked this | cliffordcooley cliffordcooley, TechSpot Paladin, said:

Because its to easy for even grandpa to copy

They can make a proprietary stick/module that has its own copy protection. Just because they are too lazy to create something other than optical disk, doesn't mean it can't be done.

Chuck Cortes Chuck Cortes said:

Believe it or not many still prefer disks considering not everyone has a really fast or reliable Internet service, who wants to wait an entire day or two to download a 40 GB game? I sure don't if my Internet is slow and right now, it is. Damn you Uverse.

As for this hardware issue I am surprised there was no mention of the HDMI issue on the PS4 as well. At least the blue light blinking could be fixed with that trouble shooting guide, a disk and HDMI issue requires a replacement or repair.

And just in case you didn't know "day one" buyers are also known as guinea pigs, suckers and most importantly Beta testers. No hardware is good enough to warrant me pre-ordering, getting in line for days or buying it the first week because I am no fool, I get paid to Beta test not the other way around.

Guest said:

That's why I never buy consoles at launch. The initial batch always comes with problems.

cliffordcooley cliffordcooley, TechSpot Paladin, said:

Believe it or not many still prefer disks considering not everyone has a really fast or reliable Internet service
So you think Internet service is the only possible alternative to using disk?

Burty117 Burty117, TechSpot Chancellor, said:

The Problem with Flash memory is that it is still very expensive to store 50GB on, a Blu-ray can hold that and cost like 70p to make, flash would be many times that, then when you multiply that exponentially to cover several continents for people to buy the price has just sky rocketed compared to Blu-ray.

However I do agree with you guys that Flash is the future, with USB3 on these consoles transfer speeds would be immense meaning MUCH faster install times, no scratch issues and can be read many times before they deteriorate, Just a shame it's so damn expensive.

cliffordcooley cliffordcooley, TechSpot Paladin, said:

The Problem with Flash memory is that it is still very expensive to store 50GB on
The price will not come down until flash memory is mass produced. Hiding the cost of flash memory in every game sold would help increase production exponentially.

Burty117 Burty117, TechSpot Chancellor, said:

The Problem with Flash memory is that it is still very expensive to store 50GB on
The price will not come down until flash memory is mass produced. Hiding the cost of flash memory in every game sold would help increase production exponentially.

I agree, but it still will not be as cheap as Disks, manufacturing of Disks is relatively easy, memory chips are harder to manufacture, this means prices will always favor Disk based media.

I would like to see at least one of these console manufacturers try it this gen, allow the developer/publisher choose Flash via a USB stick if they so choose, I'm sure they could come up with some DRM system to make this possible.

GhostRyder GhostRyder said:

Essentially, all were talking about here is going back to cartridge style systems over the disk based which will always be superior to the disk based systems. The problem stands on the price of course and honestly I doubt we will ever see that return because with that idea comes just DLC. Its a better option and its even cheaper than disks to do a DLC system over doing a Cartridge of disk and that is where the market will head soon enough (Its already begun with this generation). You can bet at some point the market will slowly get to where games start coming as "DLC Only" Editions.

hahahanoobs hahahanoobs said:

Why are we even still using discs? Movies, games etc should be distributed via flash memory based solutions. No mechanical parts. Read life is extremely high. Reliability, shock resistance, size and so on...

Because they are cheaper and they work.

hahahanoobs hahahanoobs said:

Essentially, all were talking about here is going back to cartridge style systems over the disk based which will always be superior to the disk based systems. The problem stands on the price of course and honestly I doubt we will ever see that return because with that idea comes just DLC. Its a better option and its even cheaper than disks to do a DLC system over doing a Cartridge of disk and that is where the market will head soon enough (Its already begun with this generation). You can bet at some point the market will slowly get to where games start coming as "DLC Only" Editions.

Ah, the good old days of blowing into game cartridges, finessing and sometimes slamming them into the console just to get them to work.

hahahanoobs hahahanoobs said:

However I do agree with you guys that Flash is the future, with USB3 on these consoles transfer speeds would be immense meaning MUCH faster install times, no scratch issues and can be read many times before they deteriorate, Just a shame it's so damn expensive.

With the new consoles you can play while the game is installing so speed is not an issue, especially when you only have to install the game once.

While you guys are pondering how great flash drive installs would be, the rest of us will be continuing the transition to digital downloads via the internet making games cheaper in the long run, versus adding to the cost with flash drives.

PS, USB ports can be faulty, and data on flash drives can get corrupted.

Darth Shiv Darth Shiv said:

Because they are cheaper and they work.

Relatively speaking - barely. Cost of hardware required to play them - high. Manufacturing issues with disc drives - high. Support costs from disc related issues - high. Cost of packaging relative to that required for flash - high.

You are inheriting a lot more than the disc costs and mass distributed flash for the entire platform would gain from economies of scale.

Considering I can buy a 4GB thumb drive from Officeworks for ~$4 RRP, I'm not thinking flash is all that expensive nowadays. The plus side too is you have much better granularity of flash sizes than you do for DVD.

Darth Shiv Darth Shiv said:

While you guys are pondering how great flash drive installs would be, the rest of us will be continuing the transition to digital downloads via the internet making games cheaper in the long run, versus adding to the cost with flash drives.

PS, USB ports can be faulty, and data on flash drives can get corrupted.

Far less issues with flash than discs which is the point. They still want to maintain a physical copy medium. I'm suggesting flash is better is most respects.

cliffordcooley cliffordcooley, TechSpot Paladin, said:

Ah, the good old days of blowing into game cartridges, finessing and sometimes slamming them into the console just to get them to work.

Ahh, yes the good ole days.

<sarcasm>I wonder why we don't still have that very same issue with flash drives?</sarcasm>

The idea is not to bring back old obsolete technology, but to move forward. Forward which doesn't include optical media. Storing data on chips is the future, not optical or magnetic storage. The industry is only stalling, so they can pick every last penny from the consumer before SSD's hit mainstream.

1 person liked this | hahahanoobs hahahanoobs said:

Relatively speaking - barely. Cost of hardware required to play them - high. Manufacturing issues with disc drives - high. Support costs from disc related issues - high. Cost of packaging relative to that required for flash - high.

You are inheriting a lot more than the disc costs and mass distributed flash for the entire platform would gain from economies of scale.

Considering I can buy a 4GB thumb drive from Officeworks for ~$4 RRP, I'm not thinking flash is all that expensive nowadays. The plus side too is you have much better granularity of flash sizes than you do for DVD.

4GB for $5? Cool, now you only need to buy 11 more to get 50GB (bluray size). It costs manufacturers ~$2 to make one bluray disc. There is no way in heck anyone could get a quality 50GB flash drive down to that price to compete with current bluray discs. Even if they did, the difference in speed would be minimal at best. Keep it real.

Flash drive installs won't happen.

hahahanoobs hahahanoobs said:

Ahh, yes the good ole days.

<sarcasm>I wonder why we don't still have that very same issue with flash drives?</sarcasm>

The idea is not to bring back old obsolete technology, but to move forward. Forward which doesn't include optical media. Storing data on chips is the future, not optical or magnetic storage. The industry is only stalling, so they can pick every last penny from the consumer before SSD's hit mainstream.

Are you really comparing 8-bit cartridges to flash drives? I hope not. Digital downloads is moving forward.

hahahanoobs hahahanoobs said:

Far less issues with flash than discs which is the point. They still want to maintain a physical copy medium. I'm suggesting flash is better is most respects.

That's not true. If it were true we'd be using them for OS's and they are under 8GB, so why the heck would manufacturers use them for 50GB games? It doesn't make sense to use flash drives. All it does is add to the cost of the product.

1 person liked this | cliffordcooley cliffordcooley, TechSpot Paladin, said:

Are you really comparing 8-bit cartridges to flash drives? I hope not. Digital downloads is moving forward.
You are correct about that, but we still need a little time for bandwidth speeds and connection issues to mature. In the meantime flash media enhancements can be funded through app/games that everyone does pay for. Instead of hoping someone simply needs the tech for data storage.

That's not true. If it was we'd be using them already.
If they were available, I'd be using them already. Because it is true, optical disk are far to volatile for a permanent solution. I use optical storage only for a secondary backup to HDD storage. The only reason I am using optical storage, is because the industry is intentionally not using any potential solutions to bring the price to flash storage down.

hahahanoobs hahahanoobs said:

You are correct about that, but we still need a little time for bandwidth speeds and connection issues to mature. In the meantime flash media enhancements can be funded through app/games that everyone does pay for. Instead of hoping someone simply needs the tech for data storage.

If they were available, I'd be using them already. Because it is true, optical disk are far to volatile for a permanent solution. I use optical storage only for a secondary backup to HDD storage. The only reason I am using optical storage, is because the industry is intentionally not using any potential solutions to bring the price to flash storage down.

Are we still talking about consoles?

cliffordcooley cliffordcooley, TechSpot Paladin, said:

Are we still talking about consoles?

I'm talking about anything that can potentially be used, to advance the technology of flash storage which is the future instead of continuing the use of an obsolete optical solution. And yes that includes consoles.

1 million consoles on day one were sold for both PS4 and XBox One. And Thats just on day one. So there are already 2 million potential buyer that would be supporting flash media based games if only it was available. I highly doubt this 2 million buyers are only going to buy one game each. People pay $50 or more for games when they first come out. They buy games regardless of price just to have them. Whats another $5 buck to help improve innovation of flash storage? As it is they are lucky to sell one or two Flash Drives per consumer. You make it sound as if using flash media, would increase the price of a game where no one could afford it.

I don't know about you, but I'm getting tired of getting media on a 4 inch disk. Then worry about scratching it every time I use it. DLC is the future but then you have the issue of storing the media yourself. I would still like to have my content on a physical object other than optical storage. However the industry is not evolving passed the use of optical media.

hahahanoobs hahahanoobs said:

I'm talking about anything that can potentially be used, to advance the technology of flash storage which is the future instead of continuing the use of an obsolete optical solution.

Digital not physical is the present and future.

I don't know about you, but I'm getting tired of getting media on a 4 inch disk. Then worry about scratching it every time I use it.

That is where cheap optical media and burners come in. We can make backups and put the original away so it doesn't get damaged if that is someone's concern. If you get a flash drive, you risk corrupted data, losing it, and getting it wet or dirty which can affect its usage. I'm sorry, but flash drives are just not a practical or cost effective alternative.

We have the cloud, we have expanding broadband coverage, we have cheap HDD's.

If you are so dedicated to moving to flash drives, you could do some extensive research and then pitch your ideas/findings to physical media manufacturers.

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