Symantec, McAfee settle over subscription auto-renewal problems

Symantec and McAfee will be coughing up a chunk of change, following a settlement that arose out of complaints regarding how each of them handled their customer\'s subscriptions. As anyone who uses paid security products is aware of, each year you must pay a renewal fee to keep your software functioning. According to the involved plaintiffs, however, both Symantec and McAfee were deceptive when it came time to pay, renewing people\'s subscriptions without their consent.

Read the whole story (http://www.techspot.com/news/35049-symantec-mcafee-settle-over-subscription-autorenewal-problems.html)

I was a customer of Mcafee for three years, and finally ditched them after (3) $129 automatic renewals before I noticed it on my credit card. This crooked scam was set up by mcafee, another TX company screwing the pulic, just like that other TX company (ENRON) did.

I'm sure they both felt safe from prosecution , as long as the Bush's were running the country and were protecting them. God knows they paid enough in "donations" for that protection.

dump these paid ones & go in for free ones

It's NOv 24, 2009 and McAfee is still up to their old ways of deception. I just received an e-mail stating that my credit account is bding charged 79.99 for a one year automatic renewal. I'm not playing games with them. Sending a written notice to my credit card company tomorrow contesting the charges with a cc; to the State Attorney General of Virginia.
IN addtion I sent McAfee a "Cease and Desist" e-mail telling to immediatley stop.

With so many excellent FREE anti-virus products available, I am still surprised by people who buy an AV product. These same folks will spend hours on the internet but don't seem to know how to do a Google search.

My neighbor got his credit card automatically charged for a Norton 360 renewal and now he will never buy another Norton or Symantec product ... and none of his friends and co-workers will either.

I swear that there are idiots running these companies. They seem to be very good at alienating their customers and very poor at delivering a reputable product.

With so many excellent FREE anti-virus products available, I am still surprised by people who buy an AV product. These same folks will spend hours on the internet but don't seem to know how to do a Google search.



I don't think its because of them not knowing about it, but more towards... "FREE" being NOT as good as for a paid one. I've talked to numerous ppl that think the PAIED ones are better simply because "you get what you paied for". Many ppl feel that the free ones aren't as good as detecting viruses as the paied ones.

McAfee is still continuing to charge when no service is provided (11/30/09). I just checked my credit card account today and noticed a charge for 39.99. It turns out I've been paying this for the last 4 years! I haven't used the software since 2005. I have no problem paying for services I'm using, but when I'm surreptitiously being signed up for a service I don't use, and I am not notified of, I believe that's tantamount to thievery. Lesson learned. Keep an eye on your credit card statements and don't use McAfee.

As an aside I discovered earlier this year that Amazon had done something similar by signing me up for an upgraded shipping service, that I didn't ask for either, and charged me $80. I maybe order 1 thing a year from Amazon, so not exactly something I'd be interested. Check those statements.

Why doesn't everyone use the free Microsoft Security Essentials? Works great for me with much less annoyance then AVG or Avast.

I stay away from anything that automatically renews without your consent (magazines, software, etc.). This kind of stuff makes me want to stick with AVG. Works great and is free.

There are thousands of fake anti viruses so beware while choosing any free anti-virus. i would personally recommend for Norton AV , FREE nahee Sabse Achcha..

Devendra <er.devendrayadav@gmail.com>
http://tekkieindian.blogspot.com/

I just received an auto-renewal notice from McAfee for VirusScan Plus. The renewal term was to begin in early April 2010. This was after I paid for what I thought was an electronic renewal notice in August 2009 (I know I should have checked my own records before renewing!). I contacted customer service--someone apparently in India--about the issue, making the essential complaint that I have been paying for two simultaneous licenses since August. The rep first tried to assert that I had gotten two separate licenses for two separate computers, but he could only come up with a recorded ID for one computer. The rep finally agreed to cancel the auto-renewal account and stated that he would provide a manual renewal notice in August 2010 for the second account. When I asked him repeatedly about getting some kind of reimbursement for what amounts to about 6 months of double coverage, the best he could do was extend the August 2010 renewal for another 30 days. Do I feel ripped off? You bet!

We can all hope that the new "Microsoft Security Essentials" turns out to be effective at combating malware. That might force the aftermarket houses rethink their marketing strategy.

I hate to say this, but it seems like M$ has done something positive for the Windows user.

BTW, how much money do you people have that you can ignore/ overlook $80.00+ dollar charges on you credit card statements?

After being disappointed by several "paid" antivirus programs/security suites including Norton, McAfee, Kaspersky & Vipre, I decided to try Microsoft Security Essentials when it was released a few months ago and I've found it to be at least as good if not better than any of the "paid" antivirus offerings. While MSE's layout may be visually basic, it does what it's supposed to do without needless bells & whistles.... the more elbows you install in your plumbing, the easier it is to clog up your drain.

There are thousands of fake anti viruses so beware while choosing any free anti-virus. i would personally recommend for Norton AV , FREE nahee Sabse Achcha..

Devendra <er.devendrayadav@gmail.com>
http://tekkieindian.blogspot.com/Huh....?