techhelp1111
10-28-2009, 09:33 PM
When I was on a site I was running a spyware search and antivirus search after getting weird pop ups continuously when my firefox was open.
The virus/spyware search ended and I removed all the bad files, then my computer started to act very slowly so I reset it from there it has been a blue screen with error codes
Technical information:
0x0000007E (0xC0000005, 0x86EE64C9, 0xF7B2EC50, 0xF7B2E94C)
I tried running it in safe mode and it still comes back to this screen
I am using another computer to try to get my Toshiba Laptop running again. It was using windows xp
Any suggestions?
Route44
10-28-2009, 09:41 PM
It could be you are still infected. We've seen this behavior repeat itself over and over on many systems even after system scans and removal of said infections.
Go to the Virus and Malware removal forum, read the UPDATED 8 Step sticky, follow the steps as given - DON'T skip any of the steps - and post on that forum the required three logs.
techhelp1111
10-28-2009, 09:44 PM
Thanks Route44,
How would I follow those steps if I can't even access anything on my other computer?
Route44
10-28-2009, 10:15 PM
Do you have a friend that has some tech experience? If he/she does you could always slave your harddrive into their system and let them scan said harddrive.
Many people use this option.
dculler
11-07-2009, 09:20 PM
I'm having the same issue with a computer. I get the BSOD with "0x0000007E (0xC0000005, 0x86EE64C9, 0xF7B2EC50, 0xF7B2E94C)" even in safe mode. I've put it as a slave drive and ran Malwarebytes, Spybot and safety.live and I'm still getting the same message on the same blue screen. Any other suggestions?