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please help me fix my windows explorer error

Kira
07-23-2005, 07:03 PM
I keep getting an error on my computer that says : Windows Explorer Error and refreshs my page closing everything I have up .... please help me solve this problem. I am attaching my hijackthis log file :hotouch:

RealBlackStuff
07-24-2005, 10:25 AM
Download www.new.net/support/uninstall6_38.exe but don't run it yet!

Boot in Safe Mode.
Switch System restore OFF, see how here (www.bleepingcomputer.com/forums/tutorial56.html).
In Windows Explorer, turn on "show all files and folders, including hidden and system". See how here (www.bleepingcomputer.com/forums/tutorial62.html).

Press Ctrl/Alt/Del simultaneously, select Taskmanager/Processes, select the process (if there), click "End Process" for:
BearShare.exe

Next, try to UNinstall anything to do with (not delete yet!):
C:\Program Files\BearShare\BearShare.exe

To fix O10 - Broken Internet access because of LSP provider 'c:\program files\newdotnet\newdotnet6_38.dll' missing

click Start/Control Panel/Add-Remove Programs and uninstall: New.net Application or New.net Domains
If neither is listed, run the above uninstall6_38.exe

Next, run a HJT scan and place a tick-mark in the little square before (if still there):
........................................................................... ........................
C:\Program Files\BearShare\BearShare.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/Documents%20and%20Settings/Thomas%20Wilson/Desktop/Angels/Anime.html
R3 - Default URLSearchHook is missing
O3 - Toolbar: (no name) - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - (no file)
O3 - Toolbar: (no name) - {86227D9C-0EFE-4f8a-AA55-30386A3F5686} - (no file)
O4 - HKLM\..\Run: "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com/PhotoUpload/MsnPUpld.cab?10,0,910,0
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} (WTHoster Class) - http://install.wildtangent.com/bgn/partners/ea/freekstyle/install.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab27513.cab
........................................................................... ........................
Now click on the [b]Fix Checked button in HJT.

When done, from between the above dotted lines, delete the highlighted bold files.
When a \directory-name\ is bold, delete everything in it, including that directory itself.
Check that directory c:\program files\newdotnet\ is also deleted.
Delete all files and directories from: C:\Documents and Settings\[username]\Local Settings\Temp
Repeat this for ALL [usernames].
Delete all files and directories from: C:\WINDOWS\Temp (except files dated from TODAY).
Boot normal. When all OK, switch System Restore back on.

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07-24-2005, 10:25 AM

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