Hi guys
I'm a newbie here, and unfortunately don't have a lot of IT expertise - so I hand over to your greater wisdom for this one!!
My Windows 98 laptop won't boot up (you get to the explorer screen, but the sandtimer keeps running so you can't operate anything). When you cntrl-alt-del, you get the option to close "spoolsrv32.exe" which I understand is a trojan. Unfortunately, even when shut down, it keeps attempting to run in the background. I've used AVG anti virus, but obviously it has failed to remove this rogue program.
I've gone into "safe mode - command prompts" when rebooting to try and find spool *-*.exe files in my system folder and delete em. This doesn't seem to have worked either.
Does anyone know if I can delete all this cr*p so I can boot up properly and install a decent anti trojan/anti virus scan (and probably replace my IT browser with firefox!)?
Thanks
I'm a newbie here, and unfortunately don't have a lot of IT expertise - so I hand over to your greater wisdom for this one!!
My Windows 98 laptop won't boot up (you get to the explorer screen, but the sandtimer keeps running so you can't operate anything). When you cntrl-alt-del, you get the option to close "spoolsrv32.exe" which I understand is a trojan. Unfortunately, even when shut down, it keeps attempting to run in the background. I've used AVG anti virus, but obviously it has failed to remove this rogue program.
I've gone into "safe mode - command prompts" when rebooting to try and find spool *-*.exe files in my system folder and delete em. This doesn't seem to have worked either.
Does anyone know if I can delete all this cr*p so I can boot up properly and install a decent anti trojan/anti virus scan (and probably replace my IT browser with firefox!)?
Thanks