hi, i have a problem with my computer. A blue screen comes up telling me the following in the attachment.

This always comes up when i try to open a file, such as an mp3 for instance.

Please can someone help as this is bugging me. i have lost some important work which i needed, i didnt expect the error to occur at that point otherwise i would have saved my work ASAP. This error has now come up several times.

Help needed desperately.

Thank you.

ati3duag.dll is a part of your video drivers. Try updating these to the latest version.

ati3duag.dll is a part of your video drivers. Try updating these to the latest version.

which video driver is it? will i find it in device manager? if so, where will it be? will it be:

Other Devices>Multimedia Video Controller

Sound, video and game controllers>video codecs?

please can someone help.

thank you

Its under Display Adapters.

Get Drivers here: http://ati.amd.com/support/driver.html

i downloaded the "Catalyst Software Suite", and i dont know what to do next. i dont know how to use this software.

Just the Display Driver would have been enough..

Did you install the display drivers (you were asked to reboot)? If yes, then you don't have to do anything.