I recently purchased a brand new pc and pretty soon after had some major software issues. i formatted and installed xp pro, ,y drivers for video and sound where missing, i have had this problem on previous systems. i have successfully replaced the video controllers and they work fine but when trying to install audio drivers i receive an error message ( -536870397) it is an SiS 7012 Audio Device PCI.. -- i am getting very annoyed please help -- !!!!!!

Based on what I've read, others that experience the same thing have found that deleting any instance of SiS 7012 on your HDD, performing a registry cleaner/optimizer scan and then defragmenting their HDD has worked.

A quote from "FrankS":

I have read other comments on this subject and tried the reg.edit solution but i cant find any traces of sis7012 in there im considering taking it to the shop i bought it but i know they will do something that one of the guys on here must know i will write if u could use msn messnger to talk me through thereg,edit as i may be doing something wrong i would greatly appreciate it , like i said this is a major anoyance as i produce music in my spare time!!




Any input is appreciated

thanks!

Go to the SiS site and download the 7012 audio drivers to a folder you make on the Desktop.

In Control Panel, uninstall the audio driver.

In Control Panel, uninstall the audio controller.

Reboot.

Windows should find the Controller and want a driver - send it to the folder you made with the driver.

there is no sign of any installed drivers it reads (NO AUDIO DEVICE) it cannot be a hardware problem the computer is less than a week old!!!

I have all correct drivers - it is a very common problem i gather - but most people seem to have simple solutions this however is proving a pain in th backside - My computer is for 1 thing......
!! music !!!


if u want me to post detailed system info please ask!!!!

can you please run a dxdiag report?

Start>Run
on the search box,type dxdiag
directX diagnostic tool will open,
click "save all informations".

and attach the file to your next post

(do not copy & paste)

u want me to post that whole page?

i think thats right

Attached Files

DxDiag.txt (28.8 KB, 3 views)

ok i have done as u asked - any help would be very much welcomed -

thanks!

please run a windows update.

some of your onboard components are unresponsive.

start > Help and support
Pick a Task > Keep your computer up-to-date with Windows Update.

download & install everything that windows tell you to download.

reboot your computer & attach another dxdiag report to your next post.

also please download Everest free edition from the link below:
(keep everest standing by till needed)

http://www.majorgeeks.com/download4181.html

i am doing what you instructed right now i will post asap!

2nd diag after xp updates

Attached Files

DxDiag2.txt (28.8 KB, 10 views)

Hmmn....still no change (unless you attached the latest report).

now,unpack the Everest,install & run.
save the report & attach to your next post.

this is strange,as your system model is likewise not detected.
are you aware of the model of your packard bell?
there's a sticker somewhere around the case.

if the Everest cant supply the info that we need,you have
to open your case to see the system model of your mainboard.

motherboard chipset - sis651
graphics controller sis315
sis7012 audio device

please tell me if you recommend opening and viewing the board make and model!!!

yes,we need the mainboard's system make/model.

& run the everest as requested & attach the report.

ok - i opened up the case - ( i think this is what we need - ( sis962lua) sis 02
i really dont know what this is or if its what we need! ( i will post everest report in the next 5 mins!

it says file is to large!!!!:???

ok,check the motherboard model & paste it here.

likewise scroll down to the report & check the multimedia part.
that tells anything about the sound devices & display devices,
again paste it here.

also,check (open again the case) the serial number or part number of your motherboard.
it will help us get the driver pack from the manufacturers website.