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Trouble removing virus/malware

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  #1  
Old 03-15-2008
Newcomer, in training
 
Member since: Mar 2008, 24 posts
Trouble removing virus/malware

I recently purchased a new computer and soon after started having problems, after solving various hardware/software problems i rebooted to find three icons on my desktop that read (Spyware removal tool - Malware removal tool - and - Virus removal tool ) - also there is a flashing icon in the tray at the bottom right - i also get constant popups saying spyware alert Worm32.net detected on yoiur machine - also various fake windows security boxes i have tried to remove using AVG and windows defender also manually, I would be greatful for any input.


Thanks
  #2  
Old 03-15-2008
Blind Dragon's Avatar
TechSpot Evangelist
 
Location: Tampa FL
Member since: Oct 2007, 4,048 posts
System specs
Hi Markj88,

Please have a read here-> Is your system infected? Read this before Cleaning or Formatting

If you decide to clean your system please follow these Viruses/Spyware/Malware, preliminary removal instructions and post back in this thread with the requested logs. There should be at least 3. Make sure in step 10, Tool 1, you run option 2

1)AVG log
2)Combofix log
3)Hijackthis log (Step 15)

This thread is for the use of Markj88 only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  #3  
Old 03-15-2008
Newcomer, in training
 
Member since: Mar 2008, 24 posts
I have formatted

the problem seems to have been solved
thanks for your input!!

any reccomendations as to what antivirus programmes to run?
  #4  
Old 03-15-2008
kritius's Avatar
TechSpot Evangelist
 
Member since: Feb 2008, 2,087 posts
System specs
Post the logs back and we'll see whether everything has gone. Some infections can be very tricky to get rid of.
  #5  
Old 03-15-2008
Newcomer, in training
 
Member since: Mar 2008, 24 posts
Hi

New windows installation !! everythin running well!

thanks!
  #6  
Old 03-15-2008
Blind Dragon's Avatar
TechSpot Evangelist
 
Location: Tampa FL
Member since: Oct 2007, 4,048 posts
System specs
Good to here. For future reference.

You should run 1 Anti-Virus program and keep it updated.

You should run a firewall (not windows firewall)
commonly used:
Comodo
Kerio
Online Armor
Zonealarm

And a combination of anti-spyware (ie spybot S&D and adaware 2007)
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