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Help me with this BSOD minidump

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  #1  
Old 03-25-2008
TechSpot Member
 
Member since: Mar 2008, 34 posts
Help me with this BSOD minidump

Hi, I´m having this intermittent 8E BSOD and I want a help to decifer this minidump.

I´m running XP Pro SP2 with all the latest drivers. I´ve already ran Prime95 for 10 hours with 0 errors, Memtest86 for 10 hours (8passes) with errors.
Attached Files
File Type: dmp Mini031708-01.dmp (96.0 KB, 9 views)
  #2  
Old 03-25-2008
Route44's Avatar
TechSpot Ambassador
 
Location: The Socialist Republic of New Jersey
Member since: Sep 2006, 11,805 posts
Your minidump was unreadable -- it could not load the proper symbols which points to a hardware issue.

Also, if you are getting 0x8E errors as you list they are nearly always caused by hardware (and sometimes by a device driver).

The question is what hardware? We don't have enough info to determine at this time. So...

1. Run MemTest of your RAM for a minimum of 7 passes.

2. Run a full harddrive diagnostics.
  #3  
Old 03-25-2008
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
Probably caused by : pci.sys

You must wait for WinDbg to finish
  #4  
Old 03-25-2008
TechSpot Member
 
Member since: Mar 2008, 34 posts
Quote:
Originally Posted by Route44
Your minidump was unreadable -- it could not load the proper symbols which points to a hardware issue.

Also, if you are getting 0x8E errors as you list they are nearly always caused by hardware (and sometimes by a device driver).

The question is what hardware? We don't have enough info to determine at this time. So...

1. Run MemTest of your RAM for a minimum of 7 passes.

2. Run a full harddrive diagnostics.
As I said, I ran memtest for more than 8 passes and no errors, ran Prime95 for more than 8 hours with 0 errors. I don´t know what is happening. I´ve tried to open the minidump and appears that it pointed to pci.sys. I´m trying to roll back from AHCI to Normal ATA mode to test but I don´t know how to do it..
  #5  
Old 03-25-2008
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
NT Plug and Play PCI Enumerator

Go to Device Manager and up date the driver
First try Automatic (from MS)

If it still fails
Manually, "Don't search, I have the driver" and install that one (which hopefully should work)
  #6  
Old 03-25-2008
Rage_3K_Moiz's Avatar
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Location: Sharjah, UAE
Member since: Sep 2005, 7,096 posts
System specs
Try updating your chipset drivers and your video card driver, especially if you have a PCI video card.
Also, you might have an IRQ conflict somewhere, most likely with a PCI device such as a PCI video card or another add-on card. Try removing all your PCI devices and then running the PC. If there is an IRQ conflict somewhere, look here to see how to resolve it.
  #7  
Old 03-25-2008
TechSpot Evangelist
 
Location: HK
Member since: Jan 2005, 2,044 posts
This is hardware problem. The most useful diagnostic information of this dump is NT Status code (ie Bugcheck Parameter 1) 80000004. Usually it is related to faulty CPU or compatibility CPU with the Motherboard. I have resolved a similar problem at another forum.

Mini031708-01.dmp BugCheck 1000008E, {80000004, 80728ac9, b6972330, 0}
Probably caused by : pci.sys ( pci!PciReadWriteConfigSpace+38 )

Attach more minidumps here if you have.

Last edited by cpc2004; 03-25-2008 at 12:39 PM..
  #8  
Old 03-25-2008
TechSpot Member
 
Member since: Mar 2008, 34 posts
Quote:
Originally Posted by cpc2004
This is hardware problem. The most useful diagnostic information of this dump is NT Status code (ie Bugcheck Parameter 1) 80000004. Usually it is related to faulty CPU or compatibility CPU with the Motherboard. I have resolved a similar problem at another forum.

Mini031708-01.dmp BugCheck 1000008E, {80000004, 80728ac9, b6972330, 0}
Probably caused by : pci.sys ( pci!PciReadWriteConfigSpace+38 )

Attach more minidumps here if you have.
It is a Dell Notebook. How can I diagnose exactly what is the problem. I´ve ran all kinds of diagnostic software with 0 errors.. Here is another minidump. the only BSOD is 8E but after I restart the computer, another minidump is generated. EA
Attached Files
File Type: dmp Mini031708-02.dmp (64.0 KB, 4 views)
  #9  
Old 03-25-2008
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
ok I didn't read that, just the end part !

So now it's:

Update NT Plug and Play PCI Enumerator (Automatic or Manual)
Check the IRQ's
CPU (possible hardware fault)

There's all 3 (actually I've heard faulty ps2 keyboards can give cpu faults)

Probably more MiniDumps required

By the way, there's always system restore (to a date/time before it was recorded faulty) this may eliminate the software part.

edit:
oh another MiniDump
  #10  
Old 03-25-2008
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
Probably caused by : igxpdv32.DLL

Edit:

Quote:
Try updating your chipset drivers and your video card driver
Good call Rage_3K_Moiz
  #11  
Old 03-25-2008
TechSpot Member
 
Member since: Mar 2008, 34 posts
All latest driver (Graphics, Chipset and Matrix Storage) from Intel website are installed... This BSOD is intermittent. It doesn´t happens everyday...
  #12  
Old 03-25-2008
Rage_3K_Moiz's Avatar
Sith Lord
 
Location: Sharjah, UAE
Member since: Sep 2005, 7,096 posts
System specs
That's the Intel onboard video driver. Please provide the model number of your notebook so we can help you better. Also, try rolling back the drivers to the previous versions.
Also kimsland, why don't you try editing your posts rather than having multiple ones in a row.
  #13  
Old 03-25-2008
TechSpot Member
 
Member since: Mar 2008, 34 posts
It a Dell D630 965GM chipset with T7100 processor.
  #14  
Old 03-25-2008
Rage_3K_Moiz's Avatar
Sith Lord
 
Location: Sharjah, UAE
Member since: Sep 2005, 7,096 posts
System specs
Have you updated the BIOS? Try that and see what happens.
  #15  
Old 03-25-2008
TechSpot Evangelist
 
Location: HK
Member since: Jan 2005, 2,044 posts
Refer the following problem. The symptom is very similar to your problem. It problem owner does not confirm whether the problem is related to device driver or not.

http://www.passmark.com/forum/archiv...hp/t-1274.html

The crashing instructon of your problem is hal!WRITE_PORT_ULONG+0x9 and the instruction is related to CPU.

Your 2nd minidump is crashed with bugcheck code EA. BC EA may be to related to faulty ram, faulty CPU, viedo card driver or video card. You can simuate the problem by running video burn-in test.

The video card driver is very current (Feb 09 2008). If your problem occurs after you upgrade video card driver, fallback it to the original version.

bf012000 bf024000 igxprd32 igxprd32.dll Sat Feb 09 01:50:39 2008 (47AC966F)
bf024000 bf04f000 igxpgd32 igxpgd32.dll Sat Feb 09 01:50:39 2008 (47AC966F)
bf04f000 bf269dc0 igxpdv32 igxpdv32.DLL Sat Feb 09 01:50:48 2008 (47AC9678)
bf26a000 bf580000 igxpdx32 igxpdx32.DLL Sat Feb 09 01:50:43 2008 (47AC9673)

Last edited by cpc2004; 03-25-2008 at 01:19 PM..
  #16  
Old 03-25-2008
TechSpot Member
 
Member since: Mar 2008, 34 posts
Latest Bios version A08. All latest drivers.

What test can I run to know if this is a defective CPU? I´ve ran all types of tests (prime95, Sandra, Everest) and no problems. This passmark link shows that possibly that the intel IGP is causing the problem. Does the IGP has anything related to pci.sys?
  #17  
Old 03-25-2008
TechSpot Evangelist
 
Location: HK
Member since: Jan 2005, 2,044 posts
The link does not confirm that it is graphical card device driver error. There have no reliable tools to test CPU and RAM.
  #18  
Old 03-25-2008
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
Quote:
Originally Posted by cpc2004
If your problem occurs after you upgrade video card driver, fallback it to the original version.
Sounds like the best advice
  #19  
Old 03-25-2008
TechSpot Member
 
Member since: Mar 2008, 34 posts
Any ideas why this EA minidump is always generated after the 8E BSOD?
  #20  
Old 03-25-2008
jobeard's Avatar
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Location: Southern Calif.
Member since: Apr 2005, 10,835 posts
interesting

PROCESS_NAME: taskmgr.exe

LAST_CONTROL_TRANSFER: from bf06ecec to bf04faa0

STACK_TEXT:
.....
b6972840 bf03fd34 e5d7b6e0 00000000 00000000 igxpgd32+0x1167b
b6972854 bf019c2e e5d7b6e0 00000000 00000000 igxpgd32+0x1bd34
b6972870 bf8bd8db e5d7b6e0 00000000 00000000 igxprd32+0x7c2e
b69728ac bf8056b7 e5d7b6e0 00000000 00000000 win32k!xxxPrintWindow+0x7b
b69728c0 bf839c20 e5d7b6e0 00000000 00000000 win32k!HANDLELOCK::vLockHandle+0x4a
b6972adc bf80a4ef e9a59018 e104a008 00000000 win32k!NtGdiAlphaBlend+0xbcc
b6972b70 bf85d4fc e9a59008 bf9a55c0 e79d95b0 win32k!DC::bSetDefaultRegion+0x5e
b6972bd4 bf82abf8 bbed5708 000001c5 03010036 win32k!NtGdiFrameRgn+0x16a
b6972c3c bf829053 bbe606e8 bf9aaf60 bf9aaf60 win32k!GreSetDIBitsToDeviceInternal+0x7f1
b6972c84 bf8276bf bf9aaf60 00000000 bbed5708 win32k!ESTROBJ::vCharPos_H1+0x183
b6972cdc bf82a3da 00000001 00000000 00000000 win32k!vSolidFillRect1+0x132
b6972cfc bf83910d bbed5708 00000000 00000000 win32k!NtGdiExtTextOutW+0x22c
b6972d30 bf839486 00000000 00000057 b6972d64 win32k!xxxCalcMenuBar+0x51
b6972d54 804dd99e 002b03a6 00000005 0007ff5c win32k!NtUserSetFocus+0x26
b6972d5c 00000000 0007ff5c 7c90eb94 badb0d00 nt!ZwQueryEvent+0x13
A system process (TaskMgr) ->Print request->graphic fill operation

Also investigate your print driver -- was it / has it been updated recently?
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