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Stop 0X50 win32k.sys Presario 2545

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  #1  
Old 05-16-2008, 09:15 PM
ekke ekke is offline
Newcomer, in training
 
Member since: May 2008, 3 posts
Stop 0X50 win32k.sys Presario 2545

Hi guys, this error only occurs when i put two stick memorys on my laptop. Never when I use one Memory stick, the two have been tested with mentest86 and are ok. But when I put both the stop 0x50 occurs.
I have cut some of the minidump for space requiements.




********************************************************************** *********
* *
* Bugcheck Analysis *
* *
********************************************************************** *********

Use !analyze -v to get detailed debugging information.

BugCheck 50, {f000fead, 0, bf820725, 0}

*** WARNING: Unable to verify timestamp for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
********************************************************************** ***
**
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
********************************************************************** ***
********************************************************************** ***
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
********************************************************************** ***
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Probably caused by : win32k.sys ( win32k+20725 )

Followup: MachineOwner
---------

kd> !analyze -v
********************************************************************** *********
* *
* Bugcheck Analysis *
* *
********************************************************************** *********

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: f000fead, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: bf820725, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000000, (reserved)

Debugging Details:
------------------

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

********************************************************************** ***
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
********************************************************************** ***
********************************************************************** ***
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
********************************************************************** ***
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************

MODULE_NAME: win32k

FAULTING_MODULE: 804d7000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 48025f2a

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
f000fead

FAULTING_IP:
win32k+20725
bf820725 ?? ???

MM_INTERNAL_CODE: 0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WRONG_SYMBOLS

BUGCHECK_STR: 0x50

LAST_CONTROL_TRANSFER: from 00000000 to 8053380e

STACK_TEXT:
f766c96c 00000000 f000fead 00000000 f766c9ec nt+0x5c80e


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
win32k+20725
bf820725 ?? ???

SYMBOL_NAME: win32k+20725

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: win32k.sys

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
---------
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  #2  
Old 05-16-2008, 09:21 PM
ekke ekke is offline
Newcomer, in training
 
Member since: May 2008, 3 posts
this is the complete dump stop 0x50 win32k.sys presario 2545us

Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini051508-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
********************************************************************** ******
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
********************************************************************** ******
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \WINDOWS\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible
Product: WinNt
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055b1c0
Debug session time: Thu May 15 15:58:36.633 2008 (GMT-5)
System Uptime: 0 days 0:01:19.243
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \WINDOWS\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
...................................................................... ....................................................................
Loading User Symbols
Loading unloaded module list
.........
********************************************************************** *********
* *
* Bugcheck Analysis *
* *
********************************************************************** *********

Use !analyze -v to get detailed debugging information.

BugCheck 50, {f000fead, 0, bf820725, 0}

*** WARNING: Unable to verify timestamp for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
********************************************************************** ***
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
********************************************************************** ***
********************************************************************** ***
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
********************************************************************** ***
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Probably caused by : win32k.sys ( win32k+20725 )

Followup: MachineOwner
---------

kd> !analyze -v
********************************************************************** *********
* *
* Bugcheck Analysis *
* *
********************************************************************** *********

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: f000fead, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: bf820725, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000000, (reserved)

Debugging Details:
------------------

***** Kernel symbols are WRONG. Please fix symbols to do analysis.


********************************************************************** *


cut part
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' ''''''''''''''''''''''''''''''''''''''''''''''''

MODULE_NAME: win32k

FAULTING_MODULE: 804d7000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 48025f2a

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
f000fead

FAULTING_IP:
win32k+20725
bf820725 ?? ???

MM_INTERNAL_CODE: 0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WRONG_SYMBOLS

BUGCHECK_STR: 0x50

LAST_CONTROL_TRANSFER: from 00000000 to 8053380e

STACK_TEXT:
f766c96c 00000000 f000fead 00000000 f766c9ec nt+0x5c80e


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
win32k+20725
bf820725 ?? ???

SYMBOL_NAME: win32k+20725

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: win32k.sys

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
---------
Attached Files
File Type: dmp Mini051508-01.dmp (64.0 KB, 2 views)
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  #3  
Old 05-16-2008, 11:12 PM
ekke ekke is offline
Newcomer, in training
 
Member since: May 2008, 3 posts
stop 0x50 win32k.sys presario 2545us

Hi guys, this error only occurs when i put two stick memorys on my laptop. Never when I use one Memory stick, the two have been tested with mentest86 and are ok. But when I put both the stop 0x50 occurs.
I try one memory stick in one bank and the laptop do good, after a while i put the same memory stick in the other memory bank and again the pc works great. I do the same with the other memory stick and again my laptop is ok. BUT when a put both of them changing their position doesnt matter in wich bank they are the error begin to happen again
.

Last edited by ekke : 05-16-2008 at 11:14 PM. Reason: better colourfor the sight
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  #4  
Old 05-20-2008, 12:43 AM
Route44 Route44 is offline
TechSpot Maniac
 
Location: The Socialist Republic of New Jersey
Member since: Sep 2006, 1,887 posts
Is your laptop still under warrenty? How much memory can your motherboard handle? If it is still under warrenty I would have them correct whatever the issue is.

0x50: PAGE_FAULT_IN_NONPAGED_AREA

Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card).
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