Printer won't work after installing ZoneAlarm

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risingTide

Posts: 101   +0
Greetings.

I've just installed ZoneAlarm 7.0.483 and now I cannot print using my Dell Photo AIO Printer 922. I was able to print a few days ago before the install. Also, when I shutdown ZoneAlarm completely I still can't print.

Does anyone have any ideas?

Many thanks!
 
After doing some more troubleshooting I've found that I receive 3 of these errors under System in the Event Viewer every time I try to print. They occur about 2 minutes apart:

---------------------------
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 8/29/2008
Time: 6:13:39 PM
User: NT AUTHORITY\SYSTEM
Computer: BOB
Description:
The server {3DD622FC-8844-430D-BF79-CAD8C795E336} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

------------------------------

Does this help in troubleshooting?

I have Windows XP Pro SP3, also...with all the latest printer updates.

Thanks.
 
I've also allowed the following programs in ZoneAlarm to have "Allow" (green check mark) permissions but I still cannot print:

AIO.exe
Dell Dell 922 Button Manager
Printer Communiciation System
Printer Status Window Interface
Spooler Subsystem App


Should something else have permission?

Also, it sends the info to the printer but then it just hangs and doesn't print. And if I delete the job it hangs in the queue for a long time before deleting it (if it ever does).

Any help would truly be appreciated.
Thanks!
 
Uninstall Zone Alarm.
Reboot.
Uninstall the printer.
Reboot.
Edit the registry to get rid of all reminants of both using RegCleaner from www.majorgeeks.com.
Reboot
Reinstall the printer.
Install Comodo instead of Zone Alarm.
 
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