also @ TechSpot: Motorola Droid 4 unboxing, hands-on video
Welcome to the TechSpot OpenBoards. Please read the FAQ if you have any questions. Sign up or Login to participate.

Go Back   TechSpot OpenBoards > Tech Support > Virus and Malware Removal

Begin your free trial now Pay-as-you-go options starting at $10/user/month

Problems with the 8 steps

Thread Tools Search this Thread
  #1  
Old 11-22-2008
Newcomer, in training
 
Member since: Nov 2008, 3 posts
Yesterday my computer was infected. I have the red circle with the white x in the xp toolbar. When I mouse over it it gives me the your computer is infected message. I have tried just about everything to get rid of it and decided that I need help. I started with the 8 steps but it wont ever let me open malwarebytes or hijackthis, also it wont even let me download superantispyware. Can anyone offer me some help?

I got superantispyware installed now but just like the other programs it wont let me open it.
  #2  
Old 11-22-2008
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
Special case where after installing MBAM and SAS they will not update or run.
http://www.techspot.com/vb/post684649-3.html
  #3  
Old 11-23-2008
Newcomer, in training
 
Member since: Nov 2008, 3 posts
Alright I was able to get all the needed programs working and ran them. Here are my log files. If someone would look them over for me it would be greatly apprieciated.
Attached Files
File Type: txt mbam-log-2008-11-22 (22-20-52).txt (3.7 KB, 1 views)
File Type: log SUPERAntiSpyware Scan Log - 11-22-2008 - 22-59-41.log (924 Bytes, 0 views)
File Type: log hijackthis.log (9.3 KB, 1 views)
  #4  
Old 11-23-2008
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
P1hillburg the Malwarebytes scan found many issues (thankfully you removed)
But because of the amount of entries found, can you please scan again, just with that one program (check for updates first, on 3rd tab across the top)

It will be interesting to know if more are found
This happens because Malware can be hidden by other malware, requiring multiple scans

Do that
Restart
Submit the log
Let us know how it's running
  #5  
Old 11-23-2008
Newcomer, in training
 
Member since: Nov 2008, 3 posts
Here is the latest log from malwarebytes. The computer seems to be running fine now and the red circle with the white x is gone.
Attached Files
File Type: txt mbam-log-2008-11-22 (23-55-35).txt (1.2 KB, 1 views)
  #6  
Old 11-23-2008
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
That's fantastic news
I also note that MBAM log more infections were removed

I noticed that you have Spybots S&D running.
This should have been removed as well (before scanning) as per the guide

Someone may come along to check your HJT log further
But presently it "seems to be running fine"
Closed Thread

Similar Topics
Topic Replies Forum
Redirect problems 8 steps done. Please help! 3 Virus and Malware Removal
Followed 8 Steps - PC still has a few problems 1 Virus and Malware Removal
8 steps and still some problems 4 Virus and Malware Removal
Having Problems with 8 Steps Help 8 Virus and Malware Removal
Tried to fix gadcom.exe using 8 steps. still having problems 0 Virus and Malware Removal

Thread Tools Search this Thread
Search this Thread:

Advanced Search
All times are GMT -4. The time now is 11:57 AM.