also @ TechSpot: Motorola Droid 4 unboxing, hands-on video
Welcome to the TechSpot OpenBoards. Please read the FAQ if you have any questions. Sign up or Login to participate.

Go Back   TechSpot OpenBoards > Tech Support > Windows BSOD, Freezing, Restarting Help

Download Now:

Struggling over BSODs

Thread Tools Search this Thread
  #1  
Old 03-01-2009
Newcomer, in training
 
Member since: Apr 2006, 28 posts
Struggling over BSODs

I've been struggling with this computer for weeks. I've replaced every component and re-formatted several times. The BSODs seem like they might be linked to me running Steam?

Here is the information I could find:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: EFEF39D0
BCP2: 0000001F
BCP3: 00000001
BCP4: 81AFD440
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\Mini030109-04.dmp
C:\Users\Kale\AppData\Local\Temp\WER-41823-0.sysdata.xml
C:\Users\Kale\AppData\Local\Temp\WERD181.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409

I'll add the zipped dump files once I can convince windows to give me access to them

Last edited by kimsland; 03-01-2009 at 06:38 AM.. Reason: Renamed Title
  #2  
Old 03-01-2009
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
They are here: C:\Windows\Minidump
Where you can attach them directly, you don't even need to zip them up
  #3  
Old 03-01-2009
Newcomer, in training
 
Member since: Apr 2006, 28 posts
Ah ok, here you go. Thanks for the help.

Just Blue Screened again. I couldn't catch what it said, but it was different. It was BUGCODE_ something. I was literally doing nothing. Here is what windows had to say for that one:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033

Additional information about the problem:
BCCode: fe
BCP1: 00000005
BCP2: 8606B0E0
BCP3: 80862939
BCP4: 86836F64
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1

I can't find any new Minidump files though?
Attached Files
File Type: dmp Mini010108-01.dmp (131.9 KB, 4 views)
File Type: dmp Mini030109-01.dmp (135.1 KB, 3 views)
File Type: dmp Mini030109-02.dmp (135.1 KB, 2 views)
File Type: dmp Mini030109-03.dmp (135.1 KB, 2 views)
File Type: dmp Mini030109-04.dmp (135.1 KB, 2 views)

Last edited by kimsland; 03-01-2009 at 03:51 AM.. Reason: merged 2 posts. instead of replying to yourself use v v EDIT v v
  #4  
Old 03-01-2009
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
Are you running Windows Vista on Virtual machine?

These files were sited as the cause (please search Google for these processes)

wermgr.exe
Steam.exe
Rtlh86.sys
intelppm.sys (this one twice)
  #5  
Old 03-01-2009
Newcomer, in training
 
Member since: Apr 2006, 28 posts
Steam.exe. I thought so, but there must be a way to also run it.

Not on a Virtual Machine, no.

Thanks for the help so far as well
  #6  
Old 03-01-2009
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
Please confirm all your Device Drivers are up to date
  #7  
Old 03-01-2009
Newcomer, in training
 
Member since: Apr 2006, 28 posts
Device manager reports that they are all up to date. wermgr.exe is Windows error-reporting which I have since turned off. Rtlh86.exe is a Realtek LAN driver that appears to be up to date and functioning properly but I'm looking in to it. The intelppm.sys one is more elusive and I haven't found anything yet.
  #8  
Old 03-01-2009
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
Actually "intelppm.sys" is what took me so long to reply, and then to be so brief :/
  #9  
Old 03-01-2009
Newcomer, in training
 
Member since: Apr 2006, 28 posts
Ok, intelppm.sys is apparently some driver that can be disabled without any ill-effects in Virtual PCs so I decided to give it a shot on this one. It isn't BSODing at regular intervals so I'm not sure if it worked.

I could always start steam I guess...

I ran Steam and waited with my camera ready. I caught one in the act.

I'm thinking though, with all the different OS installations and replaced hardware I've put in here, surely it can't be a driver or software problem? I've been trying to fix this off and on since November. Drivers and software have been updated since then.
Attached Images
File Type: jpg downsized_0301090320.jpg (42.6 KB, 3 views)

Last edited by kimsland; 03-01-2009 at 06:33 AM.. Reason: merged 2 posts. instead of replying to yourself use v v EDIT v v
  #10  
Old 03-01-2009
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
Have a look at:

UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions

By the way if you're running AVG
Uninstall your AVG Antivirus
Then run the removal tool
Here is the 32Bit version (most users): http://www.avg.com/filedir/util/avg_...avgremover.exe
Here is the 64Bit version: http://www.avg.com/filedir/util/avg_...removerx64.exe

Install (the much better) Avira free AntiVirus


And here are the other bad ones, if installed

Uninstall Symantec (Norton) Antivirus
Run the Norton Removal tool

Uninstall your McAfee Antivirus
Then run the McAfee Removal Tool
  #11  
Old 03-01-2009
Newcomer, in training
 
Member since: Apr 2006, 28 posts
New BSOD has found me, MEMORY_MANAGEMENT. Seems to be related to the IRQL one.

Attached some more dumps. Also, I have uninstalled AVG

I switched the ram with the DDR2 ram that was in my other computer and things seem to be going alright...
Attached Files
File Type: dmp Mini030109-07.dmp (135.1 KB, 1 views)
File Type: dmp Mini030109-06.dmp (135.1 KB, 1 views)
File Type: dmp Mini030109-05.dmp (175.7 KB, 1 views)

Last edited by kimsland; 03-01-2009 at 06:33 AM.. Reason: merged 2 posts. instead of replying to yourself use v v EDIT v v
  #12  
Old 03-01-2009
Ex-TechSpotter
 
Member since: Dec 2007, 18,354 posts
Quote:
BugCheck FE, {5, 8606b0e0, 80862939, 86836f64}
Probably caused by : usbuhci.sys
PROCESS_NAME: System

BugCheck 1A, {41287, 8866ead, 0, 0}
Probably caused by : ntkrpamp.exe
PROCESS_NAME: System

BugCheck A, {88ff6a, 2, 1, 81ab8a0a}
Probably caused by : memory_corruption
PROCESS_NAME: chrome.exe
By the way are you running Ethernet network connection (preferred) or USB? (not preferred)

Also, the Ram. Is it now working since been replaced?
If not please run Memtest on your Ram (7 passes required)

Another point is all these restarts and BSODs, have probably caused cross linked files corruption. Checkdisk for Vista may be a good idea too
Closed Thread

Similar Topics
Topic Replies Forum
Struggling with getting wireless to work 2 Virus and Malware Removal
Struggling with your Firewall? 0 Virus and Malware Removal
BFG 7800GT struggling with temps 9 Audio and Video
Struggling Computer, HJT Log - Please help :) 9 Virus and Malware Removal
Computer struggling to boot 1 Overclocking, Cooling and Modding

Thread Tools Search this Thread
Search this Thread:

Advanced Search
All times are GMT -4. The time now is 07:33 PM.