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Dell Inspiron 9300 won't boot

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  #1  
Old 10-17-2009
Newcomer, in training
 
Member since: Oct 2009, 6 posts
Dell Inspiron 9300 won't boot

Hello all!
I am glad I found you guys as I am having a major crisis. My 4 year old Dell Inspiron 9300 will not boot in either normal mode or safe mode. Earlier today, my laptop was running slow, so I had to shut it down restart it. When it started to boot, a blue STOP ERROR screen came up, with code 0X0000000A (0X00000000, 0X00000001, 0X00000002, 0X804F9D26). So I tried to restart it again, it went to the black screen where i could choose to start computer in safe mode. But somehow, no matter which mode i start my computer in, it ends up at the same blue death screen with the same information.
Can someone tell me how to fix this. I have not installed any hardware or software. I run Windows XP with service pack 2.
Thank you in advance!!
  #2  
Old 10-17-2009
strategic's Avatar
TechSpot Paladin
 
Member since: Dec 2008, 1,274 posts
Have you installed any software lately?
Any hardware/software upgrades that may have caused this?
You should try to boot using "Use the Last Known Good Configuration feature".
If that doesn't work, you should try the recovery console.
  #3  
Old 10-17-2009
Newcomer, in training
 
Member since: Oct 2009, 6 posts
No hardware or software has been recently installed or upgraded. I tried the "Use the last known good configuration feature", brought me to the same blue screen. Also tried to select recovery console. i got a black screen with flashing cursor. I wasn't able to type anything. The computer was making beeping sound whenever I tapped on the keyboard.

BTW, the safe mode stuck at mup.sys.
  #4  
Old 10-17-2009
strategic's Avatar
TechSpot Paladin
 
Member since: Dec 2008, 1,274 posts
Since you mentioned 'beeps', please visit this link regarding any beeps when ytour PC starts up, it may help identify a conflict.
  #5  
Old 10-17-2009
Newcomer, in training
 
Member since: Oct 2009, 6 posts
The beep sound came up when i was in the windows recovery console. It only beeped when I tried to type in the recovery console. Sorry for the confusion.
  #6  
Old 10-17-2009
strategic's Avatar
TechSpot Paladin
 
Member since: Dec 2008, 1,274 posts
No, I wasn't confused about the beeps, it was just another thought that is sometimes overlooked.
Since your computer can't start, you might want to try removing memory, 1 module at a time, to see if you can isolate the problem (if it is your memory).
  #7  
Old 10-17-2009
Newcomer, in training
 
Member since: Oct 2009, 6 posts
ehhhhhhh....I don't think I have the knowledge and resource to do that. Is there any other way?
  #8  
Old 10-17-2009
strategic's Avatar
TechSpot Paladin
 
Member since: Dec 2008, 1,274 posts
Since you can't start your computer, there are't really many options. Removing RAM doesn't take much skill. You should take it to a computer repair shop and have them diagnose it if you're not sure about it..
  #9  
Old 10-17-2009
Newcomer, in training
 
Member since: Oct 2009, 6 posts
Is there an emergency boot disk I can download?
  #10  
Old 10-17-2009
strategic's Avatar
TechSpot Paladin
 
Member since: Dec 2008, 1,274 posts
You'll have to boot from your o/s CD and go into te recovery console.
  #11  
Old 10-18-2009
Newcomer, in training
 
Member since: Oct 2009, 6 posts
Unfortunately, my laptop didn't come with a cd. Is there somewhere I can download one for Windows XP Media Center Edition?
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