Explorer stopped working in Windows ME

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Hi,

I installed ad-aware and spybot s&d on my mom's computer to clean it off. When I ran ad-aware, it found a ton of crap (one of which was windupdate), but when I tried to delete them, ad-aware froze up. :eek: After that Explorer stopped working (I can't view folders, internet, etc.). I wound up deleting the files in safe mode, but the Explorer problem remains. Here is the HijackThis log:

Thanks in advance :angel:
 
After you have followed my post (as Howard suggested), reboot in Safe Mode

If you can, UNinstall anything to do with:
C:\PROGRAM FILES\BROADJUMP\CLIENT FOUNDATION\CFD.EXE

Run HJT on its own and let it 'fix':
C:\PROGRAM FILES\BROADJUMP\CLIENT FOUNDATION\CFD.EXE (if still there)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/redirectors/presario/deskredir.dll?c=3c00&s=consumer&LC=0409
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://webmail.atl.earthlink.net/wam/login.jsp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=3c00&s=searchbar&LC=0409
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=3c00&s=search&LC=0409
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=3c00&s=searchbar&LC=0409
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AlxTB BHO - {F1FABE79-25FC-46de-8C5A-2C6DB9D64333} - C:\WINDOWS\SYSTEM\ALXTB2.DLL
O3 - Toolbar: Alexa - {3CEFF6CD-6F08-4e4d-BCCD-FF7415288C3B} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O8 - Extra context menu item: Get Alexa Data - http://client.alexa.com/holiday/script/actions/sitedata.htm
O8 - Extra context menu item: See Related Links - http://client.alexa.com/holiday/script/actions/related.htm
O8 - Extra context menu item: Write a Review... - http://client.alexa.com/holiday/script/actions/review.htm
O8 - Extra context menu item: Mail to a Friend... - http://client.alexa.com/holiday/script/actions/mailto.htm
O8 - Extra context menu item: Alexa Web Search - http://client.alexa.com/holiday/script/actions/search.htm
O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=3c00&LC=0409 (file missing)
O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=3c00&LC=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=3c00&LC=0409 (file missing)
O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=3c00&LC=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=3c00&LC=0409 (file missing)
O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=3c00&LC=0409 (file missing)
O9 - Extra button: (no name) - {06FE5D04-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=altavista&c=3c00&LC=0409 (file missing)
O9 - Extra 'Tools' menuitem: AV Live - {06FE5D04-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=altavista&c=3c00&LC=0409 (file missing)
O9 - Extra button: Alexa - {9D74677A-E227-40fb-9511-F7E92EA4083A} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
O9 - Extra 'Tools' menuitem: Alexa Toolbar - {9D74677A-E227-40fb-9511-F7E92EA4083A} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,20/mcgdmgr.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab

Delete the bold files. When a directory is also bold, delete everything in it, including that directory itself.
 
The Broadjump cfc.exe Is the software for NTL broadband and should not be removed otherwise the internet will not work.

Regards Howard :grinthumb
 
Hello RBS.

I have taken a look at the link you gave me and I agree that a lot of the CFD.EXE entries are indeed bad news.

However I do know that NTL broadband do use the Broadjump client foundation software as that is what`s running on my machine cause I have a 750kbps NTL broadband connection.

It is also in Add Remove programmes in control panel.

Regards Howard :grinthumb

Ps it is installed via the NTL broadband set up CD
 
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