TechSpot

Explorer stopped working in Windows ME

By freesouljah
Jan 20, 2005
  1. Hi,

    I installed ad-aware and spybot s&d on my mom's computer to clean it off. When I ran ad-aware, it found a ton of crap (one of which was windupdate), but when I tried to delete them, ad-aware froze up. :eek: After that Explorer stopped working (I can't view folders, internet, etc.). I wound up deleting the files in safe mode, but the Explorer problem remains. Here is the HijackThis log:

    Thanks in advance :angel:
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello and welcome to Techspot.

    Go Here and follow the instructions.

    It`s probably a good idea to print them out.

    Regards Howard :wave: :wave:
     
  3. freesouljah

    freesouljah TS Rookie Topic Starter

    thanks....I will give it a go :)
     
  4. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

    After you have followed my post (as Howard suggested), reboot in Safe Mode

    If you can, UNinstall anything to do with:
    C:\PROGRAM FILES\BROADJUMP\CLIENT FOUNDATION\CFD.EXE

    Run HJT on its own and let it 'fix':
    C:\PROGRAM FILES\BROADJUMP\CLIENT FOUNDATION\CFD.EXE (if still there)
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://desktop.presario.net/scripts/redirectors/presario/deskredir.dll?c=3c00&s=consumer&LC=0409
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://webmail.atl.earthlink.net/wam/login.jsp
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=3c00&s=searchbar&LC=0409
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=3c00&s=search&LC=0409
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.presario.net/scripts/redirectors/presario/srchredir.dll?c=3c00&s=searchbar&LC=0409
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
    O2 - BHO: AlxTB BHO - {F1FABE79-25FC-46de-8C5A-2C6DB9D64333} - C:\WINDOWS\SYSTEM\ALXTB2.DLL
    O3 - Toolbar: Alexa - {3CEFF6CD-6F08-4e4d-BCCD-FF7415288C3B} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O8 - Extra context menu item: Get Alexa Data - http://client.alexa.com/holiday/script/actions/sitedata.htm
    O8 - Extra context menu item: See Related Links - http://client.alexa.com/holiday/script/actions/related.htm
    O8 - Extra context menu item: Write a Review... - http://client.alexa.com/holiday/script/actions/review.htm
    O8 - Extra context menu item: Mail to a Friend... - http://client.alexa.com/holiday/script/actions/mailto.htm
    O8 - Extra context menu item: Alexa Web Search - http://client.alexa.com/holiday/script/actions/search.htm
    O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=3c00&LC=0409 (file missing)
    O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avbabelfish&c=3c00&LC=0409 (file missing)
    O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=3c00&LC=0409 (file missing)
    O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avlinksearch&c=3c00&LC=0409 (file missing)
    O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=3c00&LC=0409 (file missing)
    O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=avhostsearch&c=3c00&LC=0409 (file missing)
    O9 - Extra button: (no name) - {06FE5D04-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=altavista&c=3c00&LC=0409 (file missing)
    O9 - Extra 'Tools' menuitem: AV Live - {06FE5D04-8F11-11d2-804F-00105A133818} - http://search.presario.net/scripts/redirectors/presario/srchredir.dll?s=altavista&c=3c00&LC=0409 (file missing)
    O9 - Extra button: Alexa - {9D74677A-E227-40fb-9511-F7E92EA4083A} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
    O9 - Extra 'Tools' menuitem: Alexa Toolbar - {9D74677A-E227-40fb-9511-F7E92EA4083A} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,20/mcgdmgr.cab
    O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab

    Delete the bold files. When a directory is also bold, delete everything in it, including that directory itself.
     
  5. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    The Broadjump cfc.exe Is the software for NTL broadband and should not be removed otherwise the internet will not work.

    Regards Howard :grinthumb
     
  6. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 8,165

  7. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello RBS.

    I have taken a look at the link you gave me and I agree that a lot of the CFD.EXE entries are indeed bad news.

    However I do know that NTL broadband do use the Broadjump client foundation software as that is what`s running on my machine cause I have a 750kbps NTL broadband connection.

    It is also in Add Remove programmes in control panel.

    Regards Howard :grinthumb

    Ps it is installed via the NTL broadband set up CD
     
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