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please help me fix my windows explorer error

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  #1  
Old 07-23-2005
Newcomer, in training
 
Member since: Jul 2005, 1 posts
please help me fix my windows explorer error

I keep getting an error on my computer that says : Windows Explorer Error and refreshs my page closing everything I have up .... please help me solve this problem. I am attaching my hijackthis log file :hotouch:
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File Type: txt hijackthis.txt (8.1 KB, 3 views)
  #2  
Old 07-24-2005
TechSpot Evangelist
 
Location: has left the building
Member since: Aug 2003, 8,165 posts
Download www.new.net/support/uninstall6_38.exe but don't run it yet!

Boot in Safe Mode.
Switch System restore OFF, see how here.
In Windows Explorer, turn on "show all files and folders, including hidden and system". See how here.

Press Ctrl/Alt/Del simultaneously, select Taskmanager/Processes, select the process (if there), click "End Process" for:

BearShare.exe

Next, try to UNinstall anything to do with (not delete yet!):
C:\Program Files\BearShare\BearShare.exe

To fix O10 - Broken Internet access because of LSP provider 'c:\program files\newdotnet\newdotnet6_38.dll' missing

click Start/Control Panel/Add-Remove Programs and uninstall: New.net Application or New.net Domains
If neither is listed, run the above uninstall6_38.exe

Next, run a HJT scan and place a tick-mark in the little square before (if still there):
........................................................................... ........................
C:\Program Files\BearShare\BearShare.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/Documents%20and%20Settings/Thomas%20Wilson/Desktop/Angels/Anime.html
R3 - Default URLSearchHook is missing
O3 - Toolbar: (no name) - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - (no file)
O3 - Toolbar: (no name) - {86227D9C-0EFE-4f8a-AA55-30386A3F5686} - (no file)
O4 - HKLM\..\Run: [BearShare] "C:\Program Files\BearShare\BearShare.exe" /pause
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com...45/yacscom.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com/PhotoUpload/Ms...cab?10,0,910,0
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} (WTHoster Class) - http://install.wildtangent.com/bgn/p...le/install.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10...o.cab27513.cab
........................................................................... ........................
Now click on the Fix Checked button in HJT.

When done, from between the above dotted lines, delete the highlighted bold files.
When a \directory-name\ is bold, delete everything in it, including that directory itself.
Check that directory c:\program files\newdotnet\ is also deleted.
Delete all files and directories from: C:\Documents and Settings\[username]\Local Settings\Temp
Repeat this for ALL [usernames].
Delete all files and directories from: C:\WINDOWS\Temp (except files dated from TODAY).
Boot normal. When all OK, switch System Restore back on.
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