well in this case if you did all of the basic troubleshooting try connecting the dsl modem to the phone jack whitout any filters or splitters and make sure you use a 3ft-5ft cable if you get a solid dsl light by trying these steps your problem is a faulty splitter or filter or cable if you cant get a solid dsl light try this go to your phone box and see if you can connect your dsl modem there and if you get a solid dsl light youproblem is with the dsl line and you need someone to go out and fix it

thanks. what's the phone box, is it outside of my apt?

oh yes its your nid (outside) if you get a solid dsl light out there they need to send someone out to fix the wires in your home

finally my modem can pick up dsl signal tonight, and dsl light goes solid, which i believe verizon provides real dsl signal only from tonight, not the service ready date they announced. but another problem comes out. the verizon installation cd always popup script error which makes the setup process can't go through. anyone got this kind problem before? without setup process, how can i get pppoe account and password?

My dsl light doesnt go solid at my phone box either. But we did get the call saying we were getting service. Any more suggestions, cause I am about to give up on verizon and get something else.

raccoon8888 to get your pppoe account info contac verizon dsl tech support 18662684630 option 1+1+1+1 that will get you directly to dsl tech support

Splinter8451 the only thing you can do for now is to wait until your dsl service is activated in the main office or tell them that you are going to cancell teh service and probably they will offer you free dial up service until they get you up

I spent all day on Monday on the phone with tech support and still cannot figure out why the yahoo portal would not install. It runs into a script error and just freezes there. Tech support insists that it is my computer's problem and but I have tried it on five different computers and none of them works. The site I am downloading from is http://www.verizon.net/getyahoo and from there I log into my account. Is the Verizon Yahoo software on a CD that I can obtain or how can I fix this problem. I also don't have the Verizon Online DSL version 3.0 software installed because I reformatted my computer and I could not find the CD since I have had DSL for over four years, I am sure my software is the older version.

Please help

the yahoo software does come included with the cd i think the new version is 6.5 to get it just contac tech support at 18662684630 option 1+1+1+1 to get tech support and just order a new cd tell them that you lost your cd or that it broke or try to change the security settings on your internet exlorer or try with a different browser like mozilla firefox or opera

good luck !!!

I called Verizon tech support tonight and they told me that the cd was not necessary and that it does not have the yahoo software that I can't download. They are telling me I have to call my computer manufacturer to see what the problem is.

I just installed mozilla firefox but the verizon site told me that I had to have internet explorer 6.0 or higher installed in order to download and install the yahoo portal =( I am running out of ideas of what to do

Per Verizon tech support, my Westell 327 modem got fried last week when the power went out or came back on - power light solid red. As six transfers failed to connect me to sales, and the ts guy told me the warranty was 1 month (!) even though I'd just resigned up for another year, I bought one on Ebay. This one powers up, dsl is good, but I can't connect to the internet and the internet light is either not on at all or red, even after reset (with either my wired desktop or wireless laptop). The quick.verizon site can't connect me - and won't take admin as a pword. I tried the reset steps and the modem steps. Did I buy another bad modem? I'm about fritzed with this! I'm on a borrowed modem and my friend wants it back. Spent 55 minutes w/rep this a.m., and now it was transferred to "corporate" and someone will call me.

Thanks for the all the help,
Now my verizon dsl got trouble again. This time, the download speed drops to 32-64Kbits/sec from yestoday but the upload speed remains good - 160Kbit/sec, and i have called tech support with all the troubleshoot steps can't bring the speed back. Could you please give me some help for this?

Thanks again,

hi kulkel welcome to this thread
im wondering the computer for your kids are you triying to connect it using the wireless router or can you explain your hardware setup ??? im confused for what i understand you have your westel modem and the wireless router hooked up to it and you have another computer a couple of rooms away and you connected it to the phone line????if thats your case the computer for your kids wont work you need a wireless card in that computer or connect the computer to the router using a ethernet cable

hey raccoon8888
check the filters on your phones try to change your phone cable that connects the modem and disable all firewalls if you have a router try to connect your modem directly to the computer and then got to this website to check your speed infospeed.verizon.net

hey fradycat
the thing is that the modem could be defective some times the reset button fails thats why they sell them on ebay so if the reset buttons doesnt work you can get the factory password back in to the modem system it should be
user name :admin
password: password
the reason your internet light doesnt turn on its beacause you are not authenticating with the server you need to get the username and password in the modem in order to get a connection check if you have a pppoe connection with verizon tech support if you do leave the modem connected and create a pppoe connection on windows xp
goto start
control pannel
network connections
make a new connection and follow the instructions

aushadi hi sorry for not responding in time hope you still need help on the av firewwall prob

in this case the westell 6100 has a firewall built in but by default its turned of and verizon doesnt support that feature so if you ask for help
now let me try to help you
first of it seems like the ca program has the option to connect using dial up or lan like dsl so that means that your ca update program since you had dial up the option to update using a dial up connection is turned on the only thing you need to do is to change that i have seen other programs that have that option built in

if it doesnt work uninstall the program completely and re install that sometimes helps a lot

Thanks djleyo, the tech support girl had me do that on the 6th (and turn it into a bridge, and type a zillion things), but after an hour, she referred it (it's still in bridge mode) - the ticket still shows active as a route issue but no one has called). I tried your other fixes and the passwords are in the modem, and the westell site doesn't show that the pppoe is up. I can ping the 198.etc., but not yahoo. I can't afford another new modem right now, and my friend is getting a bit antsy about getting his back since of course he doesn't have dsl while I have his modem.

Ok here goes....

I have just recieved my Verizon Business DSL Installation kit for my restaurant and am having a hell of a time trying to install it. I have done everything as I was supposed to turning off the Anti-Virus and Firewall and running the install. I get to the final step of the install and it seems to hang. (I had it going for over a half hour and nada) the modem is working as the 3 lights all come on green. I am recieving and sending but for some reason it just doesn't seem to move past the final step.

Any help?

fraidycat
hey try one more thing go to your browser and type in the ip address for yahoo instead of yaooo.com type this 66.94.230.69 if you get this message do you yahoo? then try 209.131.36.158 if you get the yahoo page you have a problem with your dns server

shaggyvixe i can help you but wich modem did you recieve ???westell 6100 , 327w ???