thanks, djleyo
Sometimes this is really helpful, but not always. in the past 10 days, it looks the modem some times work hard to maintain the speed, 32 or 64 or 160 or 700 or 864, but the uploading speed always keeps 160 without any problem. i don't know what's going on.

djleyo

can u pls provide me with troubleshooting steps for No Sync (DHCP and PPPoE), No Route (DHCP and PPPoE) , Authentication (DHCP and PPPoE), Wireless configuration (no connection, wireless network not detected, etc (DHCP and PPPoE)), IP 169.x.x.x, IP 10.x.x.x, IP 0.x.x.x, limited or no connectivity for wireless and wired connection, thanks... just send it to my email z875108@hotmail.com..

djleyo -

I bought another 327w from Ebay (retention was no help other than warning me cable was insecure!) and think both were defective. I'm back up (and happy that I can use my laptop again) but the modem is still set as a bridge from the Verizon tech support girl and I don't know how to change it back. Could that be why my speed tests are so bad (download 85% worse, upload 86% worse than the average of 1433 tests from verizon.net)? How do I go about changing it back? I did reinstall all the previous security settings I had set for the modem. I'm keeping the Wirespeed for backup...these 327w's don't seem very long lasting.

I have had verizon dsl for about 2 wks now and all of a sudden wen I go 2 login 2 msn it can't connect. I'm running a westell wirespeed and have tryed the verizon pc check up which keeps taking me 2 the dl page. I have unplugged the modem several times checked all my connection with no results. The only problem that I can see is that my local area connection has a yellow triangel by it. I do not know how to fix this issue plzz help.

What troubleshooting steps should I do, if my westell 6100 has no sync
ive checked for filters , my dsl lights keeps on flashing.

Today is my service ready date, and I installed every necessary equipment Verizon provided: Westell 327w, filters, and cables. The result was that I got constant dsl green light; ethernet green light blinked very fast and got steady periodically; Internet green light blinked slowly. When I clicked on Internet explorer icon, verizon account setup page popped up. After I entered my Phone # and zip code, I came to the "preparing for account setup" page, where I have been stuck since 7pm. Although I unplugged the modem and reinstalled it, I couldn't go to the next step. I tried this several times, but no improvement. For the last resort, I called Verizon customer service to hear that if the problem persists until tommorow morning, I should call them again. Please Be My Help!! Thank you for your attention.

99% percent of the time, it's not the modem or equipment. It's the dsl signal getting to modem. call vol tech support and ask them to run a line test, and after you get noise margin, rco, and bitrate stats from them, post the numbers here.

Isolation test, disconnect everything that plugs into a phone line except for the dsl modem. Make sure modem is directly into phone jack, no extensions, no filter, no 2way splitter. If still blinking, call tech support to create trouble ticket, could be something outside in the network.

I could really use your help! My verizon dsl is causing me all kinds of grief. Every evening my ethernet and internet light on my Westell 6100 modem are always blinking. It causes my internet to be excedingly slow and a lot of times disconnects for very short periods of time. The internet disconnecting happens very frequently. Numerous times in one day! This never used to be a problem. I've of course called verizon tech support and they have me do the same thing everytime! Still it doesn't help! I've unplugged everything, did the 192.168.1.1 site, tried different jacks inside the house, ran verizon speed test. I'm just really fed up with it! During the day its fine but then in the evening it goes out of control! What is it that I need to do?

my father has verizon DSL in the DC area. The service was a LOT slower than anticipated. He averages about 90kps. It's faster than dial-up, but nowhere near the 756kps advertised.

call vol tech support in the evening, and ask them to run a line test, and after you get noise margin, rco, and bitrate stats from them, post the numbers here. Or ask them to create Troubles Ticket for Intermitent Slow throughput.

call vol tech support and ask them to run a line test, and after you get noise margin, rco, and bitrate stats from them, post the numbers here.

My mom just got her first computer, and we ordered Verizon DSL for it. I have had time warner cable forever, so I am no help to her.
I installed the software that came with the computer, and it worked for like 2 weeks, but she hardly ever shut off the computer. Now, we shut down the computer and restarted it, and it says there is no internet. It seems like the software that we installed is not being recognized. I reinstalled the software, and then the internet came back. Now, she shut off the computer last night, and turned it back on this moring, and it says the internet is not there again. I am not there, so I am trying to help her on the phone. She has low vision, so it is not easy to tell her what to do. Why would the verizon software constantly dissappear?
How can I set up the computer to always have an internet connection without the verizon software. It is so much easier with cable, just plug and go.
Thanks in advance.

I have had DSL service for over a year and moved recently 1 mile from that location. I got the DSL service notice and tried to connect but could not get service. I called the Verizon help line three times and got to the point that all four lights on my Westll 6100 are lit solid and still page unavailable messages appear. On the last call to the help desk, the tech had me punch in the DNS numbers for Yahoo and Google and I would bet the home page for them to come up and could even punch in a subject to search on Google and it gave me the search results but I could not drill in further on any search link or sub menu such as sports, weather etc. When we pinged websites from the command prompt it came back fine. The tech told me it looks like it something wrong on my computer side. To test this theory, I loaded up Netzero, dial up and wanted to see if my browser was allowing pages to pull up there. It worked fine. I know now it is not my browser being corrupted. Any other suggestions? Seems like this Westell 6100 is a common factor in a lot of these connectivity issues. My Verizon start up CD has some trouble shooting software for other modems besides the 6100, and I can not get it to install the Verizon start up software because I keep getting self-registration errors in Macromedia Flash. Please Help.

The verizon software configures the modem to connect to the internet, once that has been done once you don't even need the software anymore to connect to the internet. Just use any browser like IE or Firefox to browse the internet. If you are constantly losing internet from shutting down pc than it's something else. I would call techsupport to test your lines to the modem. The number is 18005676789.

-Are you using a router, could be MTU settings for router. Could be a firewall in the modem, have vol check this.

Can you please help?

About 4 months ago, I got Verizon DSL. They quickly sent me a modem ((Westell 6100)). About a month ago, I went out and when I came back the internet wasn't working and the DSL light was blinking and the Internet light was off. I quickly called Verizon and the person just said that there was a problem in my area and that the internet would be back soon. So it did come back the other day but when I came back from School it wasn't. I though it would just come back so I left it like that for a about a week and then I called again. They said they would send someone down here. The person came ((the first time)) and they knocked on the wrong door. The second time, they did some outside work but it didn't work!!

I was following the thread from before and I managed to get the modem working again but I just can't! The DSL light is blinking and the INTERNET light is off.

Can anyone help? I would really appreaciate it.

anytime the dsl light blinks, you don't have to worry about the internet light. a blinking dsl light indicates no signal to the dsl modem. try the modem in a diff jack or try another phone cord for the modem (less than 14ft long), if it still blinks than a tech needs to go and check your lines, you'll have to a call vol tech support.

I lost the connection and the address to. Cannot open westell to see if is workingf right . paul

Um... the westell IP address is 192.168.1.1

Just open up internet explorer, clear the bar, and type that in. Then, it's going to ask for a user name and password. It probably should be
Username: Admin
Password: Password

then it's probably going to say to change it and just fill in the three boxes with admin. Viola! There should be the Westell page! Hope it helped!

I posted a while back about my internet connection and it was indeed the modem box on my wall. But that's now fix. I still need help.

Every time my internet is going slow, I reboot my modem. But then, when I go to Internet Explorer, this pops up:
http://i11.tinypic.com/2eb758o.png
I continue doing this over, and over, and over! And it's getting on my nerves!! If someone tell me why this continues coming up I'd really appreciate it.