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I can't install this game, it tells me that it can't continue the install as it needs direct x 9.0c, but I have had installed for ages, i tried reinstalling direct x but it says all the components required are installed, very confusing and frustrating, any ideas???

thanks,

Have you tried DX Diag? If not I would give that a try, and you can do that by:

To start the DirectX Diagnostic Tool:
1. Click Start, and then click Run.
2. In the Open box, type dxdiag, and then click OK.

More information here.

ok, i've checked dxdiag, not sure why as i said i have directx 9.0c and it works fine, dxdiag confirms this, very frustrated why would a game tell me i don't have it???

What is your video card?

If you are using onboard video - usualy Intel chipsets or SIS etc, then the 3d aspect of Directx 9 wont be installed, since it cant handle it.

Easy option is to get yourself a video card either AGP or PCI etc or if there is any patch available for the game..

If you do use a card, then update drivers and the whole routine...

not entirely sure about video, but dxdiag says this:

Name: Mobility M10
Manufacturer: ATI Technologies
Chip Type: Mobility Radeon 9600 Series AGP (0x4E50)
DAC Type: Internal DAC (350MHz)
Approx. Total Memory: 128mb
Current Display Mode: 1440 x 900 (32bit) (60Hz)
Monitor: Default Monitor

does this card not support the game??
sorry for being rubbish just assumed everything would work, as directx 9.0c is installed, is this card not compatible?

all help is much appreciated
thanks

------------------
System Information
------------------
Time of this report: 7/4/2006, 14:36:32
Machine name: MJ
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Clevo, Co.
System Model: D400V/D470V
BIOS: BIOS Revision: 1.04-T
Processor: Mobile Intel(R) Pentium(R) 4 CPU 3.20GHz
Memory: 510MB RAM
Page File: 288MB used, 738MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: MOBILITY M10
Manufacturer: ATI Technologies Inc.
Chip type: MOBILITY RADEON 9600 Series AGP (0x4E50)
DAC type: Internal DAC(350MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4E50&SUBSYS_04801558&REV_00
Display Memory: 128.0 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6378 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/25/2003 18:27:24, 369152 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 9/25/2003 18:27:26, 594432 bytes
Device Identifier: {D7B71EE2-0D10-11CF-026E-8A24A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4E50
SubSys ID: 0x04801558
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_04801558&REV_A0
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5190 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/3/2003 02:45:40, 730092 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 48000
Static/Strm HW Mix Bufs: 17, 16
Static/Strm HW 3D Bufs: 17, 16
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

Description: Modem #1 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Type: Emulated
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: Realtek AC97 Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5190 (English)
Driver Attributes: Final Retail
Date and Size: 6/3/2003 02:45:40, 730092 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

Description: Modem #1 Line Record (emulated)
Default Sound Capture: No
Default Voice Capture: No
Driver Name:
Driver Version:
Driver Attributes:
Date and Size:
Cap Flags: 0x20
Format Flags: 0x0

hmm.. ATI Mobility.. is this a laptop correct? Has this game or others similar been installed on the machine before?


try going back to dxdiag and running the "Test Direct3d" under displays tab. I think most games will check the 3d aspect of directx, since they need it to run and if it is missing then well it wont recognise Dx9 installed (kinda).

Also maybe go try updating your video card drivers. It may help..

direct 3d tests all passed, and yes it is a laptop, the game has never been installed, so not sure what is going on, as i said the installation won't proceed due to this directx issue, will check for new drivers
any further help would be great

How did the drivers go? the card you have should be able to handle it..

I found on ea's site that you could tell the autorun to ignore directx by putting D:\AutoRun.exe -DXInstalled in Run, it installed an works! stupid EA