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Problem detected and windows has shut down to prevent damage to pc

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  #1  
Old 01-03-2007
Newcomer, in training
  
Member since: Sep 2006, 9 posts
Problem detected and windows has shut down to prevent damage to pc
hi, i have a problem with my computer. A blue screen comes up telling me the following in the attachment.

This always comes up when i try to open a file, such as an mp3 for instance.

Please can someone help as this is bugging me. i have lost some important work which i needed, i didnt expect the error to occur at that point otherwise i would have saved my work ASAP. This error has now come up several times.

Help needed desperately.

Thank you.
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  #2  
Old 01-03-2007
Nodsu's Avatar
TS Special Forces
  
Location: Estonia
Member since: Feb 2002, 9,430 posts
System specs
ati3duag.dll is a part of your video drivers. Try updating these to the latest version.
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  #3  
Old 01-04-2007
Newcomer, in training
  
Member since: Sep 2006, 9 posts
Quote:
Originally Posted by Nodsu
ati3duag.dll is a part of your video drivers. Try updating these to the latest version.
which video driver is it? will i find it in device manager? if so, where will it be? will it be:

Other Devices>Multimedia Video Controller

Sound, video and game controllers>video codecs?

please can someone help.

thank you
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  #4  
Old 01-04-2007
SNGX1275's Avatar
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Location: Rolla, Missouri, USA
Member since: Feb 2002, 8,213 posts
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Its under Display Adapters.

Get Drivers here: http://ati.amd.com/support/driver.html
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  #5  
Old 01-05-2007
Newcomer, in training
  
Member since: Sep 2006, 9 posts
i downloaded the "Catalyst Software Suite", and i dont know what to do next. i dont know how to use this software.
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  #6  
Old 01-05-2007
Nodsu's Avatar
TS Special Forces
  
Location: Estonia
Member since: Feb 2002, 9,430 posts
System specs
Just the Display Driver would have been enough..

Did you install the display drivers (you were asked to reboot)? If yes, then you don't have to do anything.
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