hi everyone,

i have a problem with a user's PC. this is a newly bought HP desktop. originally i concluded the RAM and motherboard were faulty due to alot of different BSOD errors. to which i got HP support to replace both the motherboard and RAM. that was 1 week ago.

so far after replacement, a PAGE_FAULT_IN_NONPAGED_AREA still occurs when the user is using Outlook but only for a particular email. can the experts here please take a look @ my dump files and offer some advice? i'm afraid the HP support will not entertain me any more if i ask to change the RAM/mobo again.

thanks in advance.

regards,
tillug

Attached Files

dumpfiles.zip (83.2 KB, 3 views)

Sounds suspiciously like what happened with my toshiba satellite after upgrading the video drivers.. (i've got a strong distaste for nvidia now..)

But if you switched out both the mobo (which contains the integrated video) and the ram, that seems like a moot point..

Try playing with the display drivers, maybe download a brand new one from HP's site just to be sure.

link to the minidump tool: http://support.microsoft.com/kb/315263

TheGreatTK:
thanks for the suggestion. i will give that a try.


Tedster:
thanks for the link but i have already used windbg to look through the
dump files. from my limited knowledge, i can only understand that the error
occurs in Outlook.exe and ntkrpamp.exe. can any dump file expert here tell me more about my dumps?

thanks in advance.

I've seen a similar problem a few times lately, but no solution. I found this THREAD which has a similar stack to yours, and is always crashed by the same process, in this case a Mcafee file. After removing Mcafee, it turned out to be faulty RAM.

See if running Memtest shows anything. I've also listed your stack text below.

STACK_TEXT:
a93e3c50 8063348b bffffffe 00000000 e3d85170 nt!ExFreePoolWithTag+0x23a
a93e3c6c 80633a8a e3d85170 e3d85170 e3ec3008 nt!CmpCleanUpKcbValueCache+0x51
a93e3c80 80633b88 e3d85170 a93e3c98 80633f68 nt!CmpCleanUpKcbCacheWithLock+0x1a
a93e3c8c 80633f68 e3d85170 a93e3cb0 80635068 nt!CmpDereferenceKeyControlBlockWithLock+0x40
a93e3c98 80635068 e3d85170 00000000 e3ce9f10 nt!CmpDereferenceKeyControlBlock+0x12
a93e3cb0 805b9e31 e3ce9f28 00000000 e3ce9f10 nt!CmpDeleteKeyObject+0x92
a93e3ccc 805258f4 e3ce9f28 00000000 00000680 nt!ObpRemoveObjectRoutine+0xdf
a93e3ce4 805bad07 8550c4c8 e5600c18 852cf598 nt!ObfDereferenceObject+0x4c
a93e3cfc 805bad9d e5600c18 e3ce9f28 00000680 nt!ObpCloseHandleTableEntry+0x155
a93e3d44 805baed5 00000680 00000001 00000000 nt!ObpCloseHandle+0x87
a93e3d58 8054070c 00000680 0007f4e4 7c90eb94 nt!NtClose+0x1d
a93e3d58 7c90eb94 00000680 0007f4e4 7c90eb94 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0007f4e4 00000000 00000000 00000000 00000000 0x7c90eb94

most likely culprit is bad or failing ram. Test with memtest 86+ booted from a floppy drive. Use for passes or more. Also use CCleaner (free) to repair your registry.

i did and it ran for 15 passes without any errors. i'm baffled now. no idea what is wrong..