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BSOD unknown hardware error. Possible IRQ conflict.
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#1
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Hello everyone!
This my first post so go easy on me. The Issue: Client's computer crashes almost everyday. Steps Taken: Reinstalled RAM Performed Windows Updates (hardware) -Updated Ethernet Driver Ran WinDbg on the Minidump Files -The error that I found is: *************************************************************************** **** * * * Bugcheck Analysis * * * *************************************************************************** **** IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: ffe3d420, memory referenced Arg2: 0000001c, IRQL Arg3: 00000000, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: 80502e58, address which referenced memory Debugging Details: ------------------ READ_ADDRESS: ffe3d420 CURRENT_IRQL: 1c FAULTING_IP: nt!KiSwapThread+8c 80502e58 8a4f58 mov cl,byte ptr [edi+58h] CUSTOMER_CRASH_COUNT: 5 DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT BUGCHECK_STR: 0xA PROCESS_NAME: System LAST_CONTROL_TRANSFER: from 804fcc66 to 80502e58 STACK_TEXT: bacffd48 804fcc66 899de118 005637bc 89e3d3c8 nt!KiSwapThread+0x8c bacffd74 80537adc 00000001 00000001 00000000 nt!KeRemoveQueue+0x22a bacffdac 805cea08 899de118 00000000 00000000 nt!ExpWorkerThread+0xcc bacffddc 8054546e 80537a10 00000001 00000000 nt!PspSystemThreadStartup+0x34 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16 STACK_COMMAND: kb FOLLOWUP_IP: nt!KiSwapThread+8c 80502e58 8a4f58 mov cl,byte ptr [edi+58h] SYMBOL_STACK_INDEX: 0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrpamp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 45e5484a SYMBOL_NAME: nt!KiSwapThread+8c FAILURE_BUCKET_ID: 0xA_nt!KiSwapThread+8c BUCKET_ID: 0xA_nt!KiSwapThread+8c Followup: MachineOwner --------- Please find the attached Minidump files. I would like to thank all of you in advance ![]() I believe that this has been an issue ever since we put the computer together 1 month ago. I am not really sure what to do at this point, any input would be greatly appreciated. Thank You Last edited by howard_hopkinso; 10-19-2007 at 12:53 PM.. |
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#2
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The dump log you've posted has crashed at IRQL 1c, and this is almost always hardware related. RAM tops the list followed by CPU. What's the RAM setup? Try running Memtest.
BugCheck 1000000A, {ffe3d420, 1c, 0, 80502e58} <-- IRQL 1c. Probably caused by : memory_corruption ( nt!MmProbeAndLockPages+2da ) |
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#3
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Thank You for the quick reply.
I will run memtest ASAP. However, I seriously doubt that it's the RAM because I replaced it 1 week ago. |
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#4
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Wow !!!
What a huge waste of time. The problem turned out to be that the case fan in front of the hard drives crapped out. In frustration I decided to replace the ram, and opened the case. Once I touched one of the hard drives by accident and got a blistering burn, I immediately knew where the problem was. |
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Bsod hardware malfunction error