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0x1000007e BSOD minidump

By rojo26
May 29, 2008
  1. I am a technician who hasn't dealt with minidumps before, but it seems appropriate to so so now. I installed Windows Support Tools, but I keep getting the 80070002 error whenever I try to read my minidump. So I'm submitting the minidump in hopes that one of you will have more luck. Another post I saw led me to believe that the Symantec antivirus may be causing this, but I can't determine that for certain without reviewing the minidump.

    The computer is a Dell Inspiron 6000 laptop.

    Joel
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Inside the 1 MiniDump:
    HSFHWICH.sys is the modem driver, try updating the drivers for it

    A technician with Norton, wow times have changed !
     
  3. rojo26

    rojo26 TS Rookie Topic Starter

    No they haven't. I hate Norton! This is a customer's computer. It has Symantec Corporate, which I'm not crazy about either. The only thing I like at all from Symantec is Ghost, but not when it's used for automated backups.

    I'll try to update the modem driver and let you know what happens.

    Thanks.
     
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