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[Inactive] [A] Fixed Xp Antivirus 2012 can't c/n to internet

Discussion in 'Virus and Malware Removal' started by randomchance7, Jan 13, 2012.

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  1. randomchance7 Newcomer, in training

    Combofix

    Hey. Tried it again in safe mode and let it sit for a little more than an hour and the clock froze at 5:30 unfortunately. Anything else we can try?
    randomchance7, Jan 13, 2012
    #21

  2. Broni Malware Annihilator

    Let's see if we can get your internet back first.

    Make sure, your settings are correct.
    1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
    2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
    3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
    4. For a wired network connection, right-click Local Area Connection, and then select Properties.
    For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
    5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol version 4 (TCP/IPv4), make sure it is checked, and then click Properties
    6. Make sure Obtain an IP Address Automatically and Obtain DNS server address Automatically are checked.
    7. Click on "Advanced" button and make sure "IP Settings" tab looks like this:
    [IMG]
    Make sure "DNS" tab looks like this:
    [IMG]
    Make sure "WINS" tab looks like this:
    [IMG]
    8. Still in Control Panel double click on "Internet options" then "Connections" tab then "LAN Settings" button. Make sure "Automatically detect settings" is checked.
    If you made any changes OK your way out.
    Restart computer.


    If that doesn't work...
    Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
    Reconnect everything.
    Restart computer.

    If that doesn't work, bypass router, and connect computer straight to the modem.

    If that doesn't work...
    Go Start>Run (Start search in Vista), type in:
    cmd
    Click OK (in Vista and 7, while holding CTRL, and SHIFT, press Enter).

    In Command Prompt window, type in following commands, and hit Enter after each one:
    ipconfig /flushdns
    ipconfig /registerdns
    ipconfig /release
    ipconfig /renew
    net stop "dns client"
    net start "dns client"


    Restart computer.

    If that doesn't work...
    Go Start>Run (Start search in Vista and 7), type in:
    cmd
    Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

    At Command Prompt, type in:
    netsh int ip reset reset.log
    Hit Enter.
    Type in:
    netsh winsock reset catalog
    Hit Enter.

    Apply Fixit from: http://support.microsoft.com/kb/811259/en-us

    Restart computer.
    NOTE for Windows XP users. You may need to apply manual fix from the above link.


    If that doesn't work...
    Download, install, and run WinSockFix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml (doesn't work in Vista and 7)
    Restart computer, and check again.

    If that doesn't work...
    Download Dial-A-Fix (DAF) (doesn't work in Vista and 7):
    http://wiki.lunarsoft.net/wiki/Dial-a-fix#Mirrors.2Fdownload_locations.2C_and_articles

    Have XP CD available in case DAF needs a file. Likely not!

    Check all boxes on the screen (clear any restrictions if it shows any)
    Then click GO!

    When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

    Here, one at a time, do the below:

    Reinstall BITS
    Reinstall Windows Firewall
    Repair Permissions
    Reset networking

    Watch for any File not found or other errors and make note as this may lead to the fix!

    Restart computer.
    Broni, Jan 13, 2012
    #22

  3. randomchance7 Newcomer, in training

    Internet

    Morning,

    The internet is back actually. When i initially ran the Combofix (and it kept freezing) I restarted the computer and was able to connect to the internet. The only thing was that when i would run the combofix again it would still say it was finding the Rootkit.zeroaccess infection. I checked this morning and the internet is working perfectly. I guess at this point i was just wondering if there was anything I can do to get rid of the infection other than Combofix since it keeps freezing the computer.
    randomchance7, Jan 14, 2012
    #23

  4. Broni Malware Annihilator

    Very well then....

    As for Combofix, does it say "infected with Rootkit.ZeroAccess, and that it has inserted itself into the tcp/ip stack"
    I'm especially interested in tcp/ip stack part.
    If you don't remember, re-run it.
    Broni, Jan 14, 2012
    #24
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