TechSpot

[A] Problem with browser -- Skype works fine

By MIchael27
Jan 19, 2012
  1. hello Skype is working find but THe firs time appened GOogle chrome shutdown and coulnd not conect to internet so I swich whit internet exploreur He work for 10 minute and shut down I install firefox no work So Try reset my rooter my modem Fail
    I try to resset my dns FAIL I try download spyware but fail no access internet to download it but my skype work and my second laptop to I install MBR CHECK and this is what the chow

    MBRCheck, version 1.2.3
    (c) 2010, AD

    Command-line:
    Windows Version: Windows Vista Home Premium Edition
    Windows Information: Service Pack 1 (build 6001), 32-bit
    Base Board Manufacturer: Hewlett-Packard
    BIOS Manufacturer: Hewlett-Packard
    System Manufacturer: Hewlett-Packard
    System Product Name: Compaq Presario C700 Notebook PC
    Logical Drives Mask: 0x0000001c

    Kernel Drivers (total 155):
    0x81C17000 \SystemRoot\system32\ntkrnlpa.exe
    0x81FD0000 \SystemRoot\system32\hal.dll
    0x80400000 \SystemRoot\system32\kdcom.dll
    0x80408000 \SystemRoot\system32\mcupdate_GenuineIntel.dll
    0x80468000 \SystemRoot\system32\PSHED.dll
    0x80479000 \SystemRoot\system32\BOOTVID.dll
    0x80481000 \SystemRoot\system32\CLFS.SYS
    0x804C2000 \SystemRoot\system32\CI.dll
    0x80602000 \SystemRoot\system32\drivers\Wdf01000.sys
    0x8067E000 \SystemRoot\system32\drivers\WDFLDR.SYS
    0x8068B000 \SystemRoot\system32\drivers\acpi.sys
    0x806D1000 \SystemRoot\system32\drivers\WMILIB.SYS
    0x806DA000 \SystemRoot\system32\drivers\msisadrv.sys
    0x806E2000 \SystemRoot\system32\drivers\pci.sys
    0x80709000 \SystemRoot\System32\drivers\partmgr.sys
    0x80718000 \SystemRoot\system32\DRIVERS\compbatt.sys
    0x8071B000 \SystemRoot\system32\DRIVERS\BATTC.SYS
    0x80725000 \SystemRoot\system32\drivers\volmgr.sys
    0x80734000 \SystemRoot\System32\drivers\volmgrx.sys
    0x8077E000 \SystemRoot\system32\drivers\intelide.sys
    0x80785000 \SystemRoot\system32\drivers\PCIIDEX.SYS
    0x80793000 \SystemRoot\System32\drivers\mountmgr.sys
    0x82201000 \SystemRoot\system32\DRIVERS\iaStor.sys
    0x822C9000 \SystemRoot\system32\drivers\atapi.sys
    0x822D1000 \SystemRoot\system32\drivers\ataport.SYS
    0x822EF000 \SystemRoot\system32\drivers\msahci.sys
    0x822F8000 \SystemRoot\system32\drivers\fltmgr.sys
    0x8232A000 \SystemRoot\system32\drivers\fileinfo.sys
    0x8233A000 \SystemRoot\System32\Drivers\ksecdd.sys
    0x8280E000 \SystemRoot\system32\drivers\ndis.sys
    0x82919000 \SystemRoot\system32\drivers\msrpc.sys
    0x82944000 \SystemRoot\system32\drivers\NETIO.SYS
    0x82A01000 \SystemRoot\System32\drivers\tcpip.sys
    0x82AEA000 \SystemRoot\System32\drivers\fwpkclnt.sys
    0x87E0E000 \SystemRoot\System32\Drivers\Ntfs.sys
    0x87F1D000 \SystemRoot\system32\drivers\volsnap.sys
    0x87F56000 \SystemRoot\System32\Drivers\spldr.sys
    0x87F5E000 \SystemRoot\System32\Drivers\mup.sys
    0x87F6D000 \SystemRoot\System32\drivers\ecache.sys
    0x87F94000 \SystemRoot\system32\drivers\disk.sys
    0x87FA5000 \SystemRoot\system32\drivers\CLASSPNP.SYS
    0x87FC6000 \SystemRoot\system32\drivers\crcdisk.sys
    0x87FDC000 \SystemRoot\system32\DRIVERS\tunnel.sys
    0x87FE7000 \SystemRoot\system32\DRIVERS\tunmp.sys
    0x87FF0000 \SystemRoot\system32\DRIVERS\intelppm.sys
    0x87E00000 \SystemRoot\system32\DRIVERS\CmBatt.sys
    0x87E04000 \SystemRoot\system32\DRIVERS\cpqbttn.sys
    0x82BCD000 \SystemRoot\system32\DRIVERS\HIDCLASS.SYS
    0x87E07000 \SystemRoot\system32\DRIVERS\HIDPARSE.SYS
    0x82BDD000 \SystemRoot\system32\DRIVERS\wmiacpi.sys
    0x8BE04000 \SystemRoot\system32\DRIVERS\igdkmd32.sys
    0x8C4BF000 \SystemRoot\System32\drivers\dxgkrnl.sys
    0x8C55E000 \SystemRoot\System32\drivers\watchdog.sys
    0x8C56B000 \SystemRoot\system32\DRIVERS\HDAudBus.sys
    0x8C992000 \SystemRoot\system32\DRIVERS\usbuhci.sys
    0x8C99D000 \SystemRoot\system32\DRIVERS\USBPORT.SYS
    0x8C9DB000 \SystemRoot\system32\DRIVERS\usbehci.sys
    0x8C57D000 \SystemRoot\system32\DRIVERS\i8042prt.sys
    0x8C590000 \SystemRoot\system32\DRIVERS\kbdclass.sys
    0x8C59B000 \SystemRoot\system32\DRIVERS\Apfiltr.sys
    0x8C5C7000 \SystemRoot\system32\DRIVERS\mouclass.sys
    0x8C5D2000 \SystemRoot\system32\DRIVERS\cdrom.sys
    0x8297E000 \SystemRoot\system32\DRIVERS\msiscsi.sys
    0x829AC000 \SystemRoot\system32\DRIVERS\storport.sys
    0x8C5EA000 \SystemRoot\system32\DRIVERS\TDI.SYS
    0x82BE6000 \SystemRoot\system32\DRIVERS\rasl2tp.sys
    0x8C5F5000 \SystemRoot\system32\DRIVERS\ndistapi.sys
    0x823AB000 \SystemRoot\system32\DRIVERS\ndiswan.sys
    0x829ED000 \SystemRoot\system32\DRIVERS\raspppoe.sys
    0x823CE000 \SystemRoot\system32\DRIVERS\raspptp.sys
    0x823E2000 \SystemRoot\system32\DRIVERS\rassstp.sys
    0x807A3000 \SystemRoot\system32\DRIVERS\termdd.sys
    0x8C9FB000 \SystemRoot\system32\DRIVERS\swenum.sys
    0x807B3000 \SystemRoot\system32\DRIVERS\ks.sys
    0x82800000 \SystemRoot\system32\DRIVERS\mssmbios.sys
    0x807DD000 \SystemRoot\system32\DRIVERS\umbus.sys
    0x8C600000 \SystemRoot\system32\DRIVERS\kbdhid.sys
    0x805A2000 \SystemRoot\system32\DRIVERS\usbhub.sys
    0x807EA000 \SystemRoot\System32\Drivers\NDProxy.SYS
    0x8D009000 \SystemRoot\system32\drivers\HdAudio.sys
    0x8D048000 \SystemRoot\system32\drivers\portcls.sys
    0x8D075000 \SystemRoot\system32\drivers\drmk.sys
    0x8D09A000 \SystemRoot\system32\DRIVERS\HSXHWAZL.sys
    0x8D0D8000 \SystemRoot\system32\DRIVERS\HSX_DPV.sys
    0x8D209000 \SystemRoot\system32\DRIVERS\HSX_CNXT.sys
    0x8D2BE000 \SystemRoot\system32\drivers\modem.sys
    0x8D2CB000 \SystemRoot\System32\Drivers\Fs_Rec.SYS
    0x8D2D4000 \SystemRoot\System32\Drivers\Null.SYS
    0x8D2DB000 \SystemRoot\System32\Drivers\Beep.SYS
    0x8D2E2000 \SystemRoot\System32\drivers\vga.sys
    0x8D2EE000 \SystemRoot\System32\drivers\VIDEOPRT.SYS
    0x8D30F000 \SystemRoot\System32\DRIVERS\RDPCDD.sys
    0x8D317000 \SystemRoot\system32\drivers\rdpencdd.sys
    0x8D31F000 \SystemRoot\System32\Drivers\Msfs.SYS
    0x8D32A000 \SystemRoot\System32\Drivers\Npfs.SYS
    0x8D338000 \SystemRoot\System32\DRIVERS\rasacd.sys
    0x8D341000 \SystemRoot\system32\DRIVERS\tdx.sys
    0x8D357000 \SystemRoot\System32\Drivers\SYMTDI.SYS
    0x8D383000 \??\C:\Windows\system32\Drivers\SYMEVENT.SYS
    0x8D3A8000 \SystemRoot\System32\Drivers\SYMREDRV.SYS
    0x8D3AC000 \SystemRoot\System32\Drivers\SYMDNS.SYS
    0x8D3AE000 \SystemRoot\System32\Drivers\SYMNDISV.SYS
    0x8D3BB000 \SystemRoot\System32\Drivers\SYMFW.SYS
    0x8D3D1000 \SystemRoot\system32\DRIVERS\smb.sys
    0x8DA01000 \SystemRoot\system32\drivers\afd.sys
    0x8DA49000 \SystemRoot\System32\DRIVERS\netbt.sys
    0x8DA7B000 \SystemRoot\system32\DRIVERS\pacer.sys
    0x8DA91000 \SystemRoot\system32\DRIVERS\SymIMv.sys
    0x8DA9A000 \SystemRoot\system32\DRIVERS\netbios.sys
    0x8DAA8000 \SystemRoot\system32\DRIVERS\wanarp.sys
    0x8DABB000 \SystemRoot\system32\DRIVERS\rdbss.sys
    0x8DAF7000 \SystemRoot\system32\drivers\nsiproxy.sys
    0x8DB01000 \SystemRoot\System32\Drivers\dfsc.sys
    0x8DB18000 \SystemRoot\system32\DRIVERS\cdfs.sys
    0x8DB2E000 \SystemRoot\system32\drivers\RTSTOR.SYS
    0x8DB40000 \SystemRoot\system32\drivers\USBD.SYS
    0x8DB42000 \SystemRoot\System32\Drivers\crashdmp.sys
    0x82B05000 \SystemRoot\System32\Drivers\dump_iaStor.sys
    0x8DB4F000 \SystemRoot\system32\DRIVERS\usbccgp.sys
    0x81440000 \SystemRoot\System32\win32k.sys
    0x8DB66000 \SystemRoot\System32\drivers\Dxapi.sys
    0x8DB70000 \SystemRoot\System32\Drivers\usbvideo.sys
    0x8DB91000 \SystemRoot\system32\DRIVERS\monitor.sys
    0x81660000 \SystemRoot\System32\TSDDD.dll
    0x81680000 \SystemRoot\System32\cdd.dll
    0x8DBA0000 \SystemRoot\system32\drivers\luafv.sys
    0x8DBC3000 \SystemRoot\system32\DRIVERS\lltdio.sys
    0x8DBD3000 \SystemRoot\system32\DRIVERS\nwifi.sys
    0x8D3E5000 \SystemRoot\system32\DRIVERS\ndisuio.sys
    0x8D3EF000 \SystemRoot\system32\DRIVERS\pnarp.sys
    0x8D1DB000 \SystemRoot\system32\DRIVERS\purendis.sys
    0x8D1E5000 \SystemRoot\system32\DRIVERS\rspndr.sys
    0xA820A000 \SystemRoot\system32\drivers\HTTP.sys
    0xA8277000 \SystemRoot\System32\DRIVERS\srvnet.sys
    0xA8294000 \SystemRoot\system32\DRIVERS\bowser.sys
    0xA82AD000 \SystemRoot\System32\drivers\mpsdrv.sys
    0xA82C2000 \SystemRoot\system32\drivers\spsys.sys
    0xA8371000 \SystemRoot\system32\drivers\mrxdav.sys
    0xA8391000 \SystemRoot\system32\DRIVERS\mrxsmb.sys
    0xA83B0000 \SystemRoot\system32\DRIVERS\mrxsmb10.sys
    0x805D6000 \SystemRoot\system32\DRIVERS\mrxsmb20.sys
    0xA860F000 \SystemRoot\System32\DRIVERS\srv2.sys
    0xA8636000 \SystemRoot\System32\DRIVERS\srv.sys
    0xA8684000 \SystemRoot\system32\DRIVERS\mdmxsdk.sys
    0xA8688000 \SystemRoot\system32\drivers\peauth.sys
    0xA8766000 \SystemRoot\System32\Drivers\secdrv.SYS
    0xA8770000 \SystemRoot\System32\drivers\tcpipreg.sys
    0xA877C000 \SystemRoot\system32\DRIVERS\xaudio.sys
    0xA8784000 \SystemRoot\system32\DRIVERS\ipnat.sys
    0xA87AA000 \SystemRoot\system32\drivers\MSPQM.sys
    0xA87AC000 \SystemRoot\system32\drivers\MSPCLOCK.sys
    0xA87AE000 \SystemRoot\system32\DRIVERS\Rtnicxp.sys
    0x8C609000 \SystemRoot\system32\DRIVERS\NETw5v32.sys
    0xA87BF000 \??\C:\Users\scottie\AppData\Local\Temp\pcttProtect32.sys
    0x77410000 \Windows\System32\ntdll.dll

    Processes (total 71):
    0 System Idle Process
    4 System
    460 C:\Windows\System32\smss.exe
    536 csrss.exe
    584 csrss.exe
    592 C:\Windows\System32\wininit.exe
    632 C:\Windows\System32\services.exe
    656 C:\Windows\System32\winlogon.exe
    680 C:\Windows\System32\lsass.exe
    688 C:\Windows\System32\lsm.exe
    832 C:\Windows\System32\svchost.exe
    892 C:\Windows\System32\svchost.exe
    928 C:\Windows\System32\svchost.exe
    1020 C:\Windows\System32\svchost.exe
    1048 C:\Windows\System32\svchost.exe
    1068 C:\Windows\System32\svchost.exe
    1172 C:\Windows\System32\audiodg.exe
    1204 C:\Windows\System32\SLsvc.exe
    1268 C:\Windows\System32\svchost.exe
    1428 C:\Windows\System32\svchost.exe
    1632 C:\Windows\System32\spoolsv.exe
    1656 C:\Windows\System32\svchost.exe
    1872 C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTmon.exe
    2000 C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    220 C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
    384 C:\Windows\System32\svchost.exe
    472 C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    488 C:\Windows\System32\java.exe
    496 C:\Windows\System32\svchost.exe
    772 C:\Windows\System32\svchost.exe
    1036 C:\Windows\System32\SearchIndexer.exe
    740 C:\Windows\System32\drivers\XAudio.exe
    1956 C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
    2104 C:\Windows\System32\taskeng.exe
    2564 C:\Windows\System32\alg.exe
    3528 C:\Windows\System32\taskeng.exe
    3584 C:\Windows\System32\dwm.exe
    3772 C:\Program Files\Apoint2K\Apoint.exe
    3780 C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    3788 C:\Program Files\HP\QuickPlay\QPService.exe
    3800 C:\Program Files\Windows Defender\MSASCui.exe
    3808 C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    3836 C:\Program Files\Common Files\Java\Java Update\jusched.exe
    3868 C:\Program Files\Linksys\Linksys EasyLink Advisor\Linksys EasyLink Advisor.exe
    3912 C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
    4024 C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
    4056 C:\Windows\ehome\ehtray.exe
    4072 C:\Program Files\Skype\Phone\Skype.exe
    1280 C:\Program Files\Windows Media Player\wmpnscfg.exe
    2848 C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
    2624 C:\Windows\ehome\ehmsas.exe
    2732 WmiPrvSE.exe
    388 C:\Program Files\Windows Media Player\wmpnetwk.exe
    1532 C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
    3320 C:\Program Files\Apoint2K\ApntEx.exe
    3616 C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Service.exe
    4092 C:\Windows\System32\taskmgr.exe
    3768 C:\Windows\explorer.exe
    5404 C:\Windows\System32\conime.exe
    2880 C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
    1180 C:\Program Files\Mozilla Firefox\firefox.exe
    2992 C:\Program Files\Internet Explorer\ieuser.exe
    4780 C:\Program Files\Internet Explorer\iexplore.exe
    828 C:\Windows\HelpPane.exe
    5356 C:\Windows\System32\taskeng.exe
    3028 C:\Windows\System32\SearchProtocolHost.exe
    4784 C:\Windows\System32\SearchFilterHost.exe
    6056 C:\Windows\explorer.exe
    4500 dllhost.exe
    4332 dllhost.exe
    4052 C:\Users\scottie\Desktop\MBRCheck.exe

    \\.\C: --> \\.\PhysicalDrive0 at offset 0x00000000`00007e00 (NTFS)
    \\.\D: --> \\.\PhysicalDrive0 at offset 0x00000022`56f09600 (NTFS)

    PhysicalDrive0 Model Number: HitachiHTS542516K9SA00, Rev: BBCOC32P

    Size Device Name MBR Status
    --------------------------------------------
    149 GB \\.\PhysicalDrive0 Unknown MBR code
    SHA1: D94F393960D1CD66C2071F2D7260A5196DF105AC


    Found non-standard or infected MBR.
    Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    Options:
    [1] Dump the MBR of a physical disk to file.
    [2] Restore the MBR of a physical disk with a standard boot code.
    [3] Exit.
     
  2. Broni

    Broni Malware Annihilator Posts: 52,892   +344

    Welcome aboard [​IMG]

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
     
  3. MIchael27

    MIchael27 TS Rookie Topic Starter

    I try Malwarebytes but I coulnt uptade the harware my internet dont work on that on to do to load the programe and update I can just use skype
     
  4. Broni

    Broni Malware Annihilator Posts: 52,892   +344

    Do you have another working computer and USB flash drive?
     
  5. MIchael27

    MIchael27 TS Rookie Topic Starter

    yes I can send fille by skype to my computor down
     
  6. Broni

    Broni Malware Annihilator Posts: 52,892   +344

  7. MIchael27

    MIchael27 TS Rookie Topic Starter

    I download install and the program say to someting missing in the database
     
  8. Broni

    Broni Malware Annihilator Posts: 52,892   +344

    Skip MBAM for now. Go o with other scans.
     
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