TechSpot

Able to connect to wireless network but not to Internet

By Gr33n808
May 25, 2010
Topic Status:
Not open for further replies.
  1. I'm trying to help a friend out with connecting from a wireless router. Thought it would be an easy fix--but not what I expected.

    Problem is not getting to the internet. I've tried plugging a wired connection and wireless but no internet. "Internet Explorer cannot display the webpage" and when I click on Diagnose Connection Problems - "Windows found a problem that cannot be repaired automatically"
    It has worked before but not recently. I've updated the wireless card software, ran anti-spyware/antivirus programs, ran winsockfix but nothing works.

    It's a vista Home Premium O/S-32 bit, HP Pavillion 6000,

    So if you guys can provide some info, I'd greatly appreciate it. Here is the IPconfig and ping information. Also, when I do nslookups I do get data returned.


    C:\Windows\system32>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Mobile
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hawaiiantel.net

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : hawaii.net
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-1A-73-5E-4A-0F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9db6:36ad:2d4e:ebb2%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, May 25, 2010 2:31:26 PM
    Lease Expires . . . . . . . . . . : Wednesday, May 26, 2010 2:31:26 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 134224499
    DNS Servers . . . . . . . . . . . : 72.235.80.12
    72.235.80.4
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hawaiiantel.net
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-1B-24-42-15-2C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . : hawaiiantel.net
    Description . . . . . . . . . . . : isatap.hawaiiantel.net
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.102%13(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 72.235.80.12
    72.235.80.4
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Windows\system32>ping www.google.com
    Ping request could not find host www.google.com. Please check the name and try a
    gain.

    C:\Windows\system32>ping 72.235.80.12

    Pinging 72.235.80.12 with 32 bytes of data:

    Reply from 72.235.80.12: bytes=32 time=34ms TTL=252
    Reply from 72.235.80.12: bytes=32 time=29ms TTL=252
    Reply from 72.235.80.12: bytes=32 time=29ms TTL=252
    Reply from 72.235.80.12: bytes=32 time=29ms TTL=252

    Ping statistics for 72.235.80.12:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 34ms, Average = 30ms

    C:\Windows\system32>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:

    Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=2ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 2ms, Average = 2ms
     
  2. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 2,251

    sorry to say i cant help you, all i can say is that i had the exact problem with my sister's Vista PC and after about 5 hours i gave up and did a restore, no amount of googling helped at all.

    Hope someone can help you mate
     
  3. Route44

    Route44 TechSpot Ambassador Posts: 12,155   +34

    Those 6000 series had major fails first with wireless internet connections due to mini LAN cards dying and then with their system boards. It most likely is a system board issue. I have a thread in the Notebook section trying to deal with my daughter's Compaq Presario 6000 model with wireless connection issues.

    See if anything in that thread speaks to your situation. Strange though that a wireless adapter didn't bypass.
     
  4. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,372   +167

    Out of curiosity... try booting into Safe Mode with Networking. Do you still have the same problem?
     
  5. whatisG

    whatisG TS Rookie

    A simple thing to check is the IExplore settings. Internet properties - Connections Tab - Lan Settings - Make sure both boxes in the proxy settings are NOT checked. Give it a shot...I've been seeing a lot of viruses set IE settings to this thus not allowing you to get out on the internet even though you can connect to your network. Good luck!
     
  6. Leeky

    Leeky TS Evangelist Posts: 4,378   +98

    Ignore IE for a second...If wireless is connected, do you have a globe in the network icon in the taskbar.

    Click start > search box > cmd.exe and enter

    CMD will open up, and then type the following:

    Code:
    ping [url]www.techspot.com[/url]
    Does the site reply back, or time out?
     
  7. jobeard

    jobeard TS Ambassador Posts: 13,426   +317

    @Gr33n808: Great report and you are right on track
    ping by name is failing so you reverted to pinging the DNS which is responding.

    INVESTIGATE your firewall for port 53; needs to ALLOW tcp/upd in/out to/from ANY ip address.

    move that rule to the top of the rule stack
     
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