After removing malware laptop only connects to internet in safe mode

By MarkGelbart
Jul 27, 2011
  1. A couple of weeks ago my wife's laptop detected some malware. She ran a quick scan and removed it. Despite the malware's removal, microsoft security essentials kept popping up and warning about it. So she ran a full scan which detected nothing because the malware had already been removed. Ever since she ran the full scan, her laptop hasn't been able to connect to the internet, unless she goes into safe mode. Other than that, her computer seems to be working fine.

    How can she get the laptop to connect to the modem in regular mode again?

    She has Windows 7 and Internet Explorer 9.

  2. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Welcome aboard [​IMG]

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
  3. MarkGelbart

    MarkGelbart TS Rookie Topic Starter

    I believe the malware has already been removed.

    That's not the problem.
  4. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    In that case, you have to post in different forum.
  5. MarkGelbart

    MarkGelbart TS Rookie Topic Starter

    Malware gone

    Which forum do I use, then?
  6. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Windows forum will be fine.
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