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After using Malwarebytes anti-malware I still have XP Security 2011

Solved
By hbuteme
Nov 21, 2010
  1. Broni

    Broni Malware Annihilator Posts: 47,066   +256

    What is the exact problem?
     
  2. hbuteme

    hbuteme TS Rookie Topic Starter Posts: 37

    When I try to open the folder for my old user profile from a new user profile in order to get to teh old subfolders that need to be copied I get an error message: C:\Documents and settings\old user name is is not accessible. Acess is denied.
     
  3. Broni

    Broni Malware Annihilator Posts: 47,066   +256

  4. hbuteme

    hbuteme TS Rookie Topic Starter Posts: 37

    I think we're almost there.

    I've managed to access the folder for my old user profile and starting copying it to a new profile folder but it gives me an error message and says that Usrclass.dat cannot be copied. Someone else is using it. Close any programs that may be using that file and try again. When I start copying afresh I sometimes get the same error message and other times another one that says cannot copy (what cannot be copied varies). Cannot find the specified file. Make sure you specify the correct path and file name.
     
  5. hbuteme

    hbuteme TS Rookie Topic Starter Posts: 37

    I also can't open any of my pdf files even when logged on as an administrator. When I click on them an open with window pops up. When I select adobe acrobat 7.0 then the pdf file opens ok. The word and excel files open just fine. It's the pdf ones that don't.
     
  6. Broni

    Broni Malware Annihilator Posts: 47,066   +256

    Did you take ownership of that folder?
    Also, try safe mode.

    When you select Adobe, make sure, you check a box "Always use the selected program to open this kind of file".
     
  7. hbuteme

    hbuteme TS Rookie Topic Starter Posts: 37

    Hi Broni,

    Thanks for the tip on the pdf. The pdf files are all opening fine now.

    Yes, I followed the instructions and took ownership of the old user profile folder. That's when I was able to access it but I still can't copy everything in it. Even in safe mode. I get the same error messages.

    One other thing. in the instructions it says not to copy ntuser.dat.log, ntuser.dat and ntuser.ini but I don't have all three in my folder. I only have ntuser.dat and in addition I have NTUSER (DAT file) and ntuser (configuration setttings). When copying I've been leaving all three out. Is that wrong?
     
  8. Broni

    Broni Malware Annihilator Posts: 47,066   +256

    No. You're doing it correctly.

    As for those files....try this...

    Let's see, if we can look at your computer booting from an external source.

    Please download OTLPE (filesize 120,9 MB)

    • When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
    • Reboot your system using the boot CD you just created.
      • Note : If you do not know how to set your computer to boot from CD follow the steps here
    • Your system should now display a REATOGO-X-PE desktop.

    Now, you should be able to navigate through your computer files and move them around by using "File Manager".
     
  9. hbuteme

    hbuteme TS Rookie Topic Starter Posts: 37

    Hi Broni,

    This has now gotten way too complex for me. I'm way too scared to even try it. Is there another way that I could try? If not I think I'll wait until I get someone who's more knowledgeable about computers than I am to help me follow these new instructions.
     
  10. Broni

    Broni Malware Annihilator Posts: 47,066   +256

    Not a problem. Keep me posted :)
     
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