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All other pages apart from Facebook will load

Discussion in 'Software Apps' started by Carriee, Jun 30, 2012.

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  1. Carriee Newcomer, in training

    Hi, I have seen this topic many times and have tried many things but no one seems to have an answer.
    Facebook just will not load on my laptop or on my phone in my house. I can log on in someone elses house and I can log in on my phone in 3g but not wifi. However I can log on to someone elses wifi on my phone and it works fine! Just my network!
    Is there just something that I am missing? I can fix it without phoning my isp right?
    putting https:// does not work
    resetting my router does not work
    Using a proxy does work!
    I have ran ccleaner, Malwarebytes Anti-Malware and Spybot. I have also removed every trace of Norton.
    I use windows Vista and have tried on Firefox, IE, Safari and Chrome. My main browser is Mozilla Firefox though.
    Any help or suggestions would be greatly appreciated this has been for over a month now!
    Thankyou :)
    Carriee, Jun 30, 2012
    #1

  2. mike1959 TechSpot Enthusiast Posts: 953

    Hi, Can't really help much but when you use your mobile phone on 3g network to use the internet, that does not use your landline internet router at all.
    Do you share the internet through the router with other people in the house? If you do then you should find that all pc's won't be able to access the Facebook site, no matter if they are wi-fi or ethercable connection.
    mike1959, Jun 30, 2012
    #2

  3. Carriee Newcomer, in training

    No I only have one laptop. It must just be one thing that I am missing. Thought resetting my router would work but nope. I know 3G doesn't use my router so I know my ISP is the problem somewhere. And I also know Facebook isn't down. So frustrating!
    Thanks :)
    Carriee, Jun 30, 2012
    #3

  4. Leeky TechSpot Moderator Posts: 4,344   +59

    Then it's a router based problem, your IP is blacklisted or it's an issue with the ISP side of things. It's definitely something to do with your IP and it has likely been blocked.

    Though I'd like to confirm it, so could you open up the command prompt (cmd.exe) and type ping facebook.com please. Let me know if you get any replies or not.

    For clarity, this is the correct response if all is working okay:
    Code:
    Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Lee>ping facebook.com
 
Pinging facebook.com [66.220.158.11] with 32 bytes of data:
Reply from 66.220.158.11: bytes=32 time=94ms TTL=245
Reply from 66.220.158.11: bytes=32 time=91ms TTL=245
Reply from 66.220.158.11: bytes=32 time=88ms TTL=245
Reply from 66.220.158.11: bytes=32 time=91ms TTL=245
 
Ping statistics for 66.220.158.11:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 88ms, Maximum = 94ms, Average = 91ms
 
C:\Users\Lee>
    If the connection is denied, it will come back with no reply on each of the four lines.

    It would also be worthwhile running tracert as well, to see if the problem is further down the network from you.

    so in the command prompt, type tracert facebook.com

    You should get a result like this if it works:
    Code:
    C:\Users\Lee>tracert facebook.com
 
Tracing route to facebook.com [66.220.158.11]
over a maximum of 30 hops:
 
  1    25 ms    9 ms    6 ms  10.167.160.1
  2    17 ms    8 ms    39 ms  pete-core-1a-ae1-1482.network.virginmedia.net  [80.3.129.61]
  3    11 ms    10 ms    10 ms  nrth-bb-1a-as6-0.network.virginmedia.net [212.43.163.217]
  4    23 ms    14 ms    14 ms  glfd-bb-1b-as2-0.network.virginmedia.net [212.43.163.181]
  5    24 ms    34 ms    13 ms  glfd-tmr-1-ae5-0.network.virginmedia.net [213.105.159.46]
  6    16 ms    21 ms    17 ms  tcl5-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
  7    17 ms    15 ms    15 ms  xe-2-1-0.br01.lhr1.tfbnw.net [74.119.79.1]
  8    88 ms    94 ms    88 ms  xe-3-3-0.bb02.iad2.tfbnw.net [204.15.22.245]
  9    95 ms  137 ms  106 ms  ae8.dr02.ash4.tfbnw.net [74.119.77.214]
10    98 ms  108 ms    89 ms  po509.csw01b.ash4.tfbnw.net [74.119.78.253]
11    89 ms  103 ms    91 ms  www-10-01-ash4.facebook.com [66.220.158.11]
 
Trace complete.
 
C:\Users\Lee>
    Please paste that here as well.

    If you turn off your modem for a while it will usually reboot and lease a different IP address from your ISP.
    Leeky, Jun 30, 2012
    #4

  5. Carriee Newcomer, in training

    I have reset my router twice with no luck :(
    I have done both they say
    [IMG]
    Carriee, Jun 30, 2012
    #5

  6. Carriee Newcomer, in training

    p.s. thanks for trying to help :)
    Carriee, Jun 30, 2012
    #6
     

  7. Leeky TechSpot Moderator Posts: 4,344   +59

    Having seen those results I'm reluctant to say it is a problem with a blocked IP address, or router settings. In my experience the issue you're facing right now is firewall related -- that is to say, it's software related, not hardware in my opinion.

    Have you recently installed or removed any firewall or internet security software?
    Leeky, Jul 1, 2012
    #7

  8. Carriee Newcomer, in training

    I turned off my firewall and problem persists. The only Internet security I have is avg, I think it needs updates though? When I try Facebook.com from laptop it just won't load at all, times out or says error 404. When I try on my iphone on my app I can't load any page but can see the blue bar at top indicating messages etc and can sometimes read inboxes but that's all, the rest is white saying connection error try again. when I go on mobile Facebook m.facebook.com it also says safari could not open the page because the server stopped responding.
    Carriee, Jul 1, 2012
    #8

  9. Leeky TechSpot Moderator Posts: 4,344   +59

    Can I just confirm exactly how many computers have this problem please? Are we talking about two separate computers (desktop and PC)? Or just the laptop?
    Leeky, Jul 1, 2012
    #9

  10. Carriee Newcomer, in training

    I have just one laptop
    Carriee, Jul 1, 2012
    #10

  11. Carriee Newcomer, in training

    I have reset my laptop to factory defaults and removed all security. Still unable to load facebook :(
    Carriee, Jul 1, 2012
    #11

  12. learninmypc TechSpot Guru Posts: 3,027   +100

    I don't know if it'll help or not, but you might try this link http://www.downforeveryoneorjustme.com/
    Put your facebook URL in where you see google.com & click the OR JUST ME? link & hope for the best.
    learninmypc, Jul 1, 2012
    #12

  13. Cobalt006 TechSpot Booster Posts: 824   +44

    T o tell the truth . I think its facebook That's having the problem. Sometimes it takes me 3 or4 try's to get on. They have been doing a lot of updating lately.
    Cobalt006, Jul 1, 2012
    #13

  14. learninmypc TechSpot Guru Posts: 3,027   +100

    I don't do facebook due to the many changes they do without user input.
    I wish the OP the best.
    learninmypc, Jul 1, 2012
    #14

  15. Carriee Newcomer, in training

    Hey I checked that and it was just me haha. I can log on if I go to my friends house and use their wireless just not at my own house :( this sucks!
    What's more annoying is facebook notifications appearing on my iPhone screen and when I click them it goes to Facebook but page is white and says no connection try again even though there is clearly a connection. Very frustrated.
    Thanks for trying :)
    Carriee, Jul 1, 2012
    #15

  16. joeinnc Newcomer, in training

    Ping worked fine. But then I ran the tracert command and it showed the Facebook was timed out. I ran it once again, and like magic, after 2 days both not loading on Firefox and Network Explorer, the FB worked for the first time. I knew it had to be the Frontier DSL because the same thing was happening when I used my home's Wifi on my cell, but fine when I turned it off and used the cell data service.

    Thank you Carriee!
    joeinnc, Dec 15, 2012
    #16

  17. Michelle T Newcomer, in training

    I am having this issue all of a sudden too on my laptop and my iPhone. I can log in to anything but Facebook. I can;t even get to the sign in page. I did the 2 command tests listed above and the second one (tracert facebook.com) and in the number 2 is shows "* * * Request timed out." What does that mean?
    Michelle T, Jan 17, 2013
    #17

  18. DavidK. Newcomer, in training

    I been dealing with this for about 3 weeks and have tried just about everything, I finally got it back up and running by disabling my router firewall..
    DavidK., Feb 5, 2013
    #18

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