AMD, MSI and Asus address overheating Ryzen 7000X3D CPUs

Daniel Sims

Posts: 1,375   +43
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PSA: A group of users have recently reported Ryzen 7000X3D processors are overheating and damaging motherboards. The problem appears BIOS related, as MSI and Asus have released patches. While AMD hasn't found a solution yet, it confirmed it's investigating the issue alongside motherboard vendors.

AMD has released statements to the press regarding Ryzen 7000X3D CPUs that have been burning out. Meanwhile, MSI and Asus have updated their BIOS firmware for AM5 socket motherboards to address voltage issues, which may be behind the problem.

The latest generation of AMD's 3D V-Cache processors has garnered high praise, but owners using one on an MSI motherboard or especially an Asus X670 should update to the latest BIOS ASAP. Users of models from other companies like Gigabyte or Asrock should also check for BIOS updates to be safe.

MSI's update introduces new restrictions on voltage controls for overclocking the affected processors. Now, users can only reduce voltage, and can no longer directly adjust voltage or frequency.

Update (April 27): AMD released a second statement this morning indicating they have released a BIOS update to motherboard manufacturers to prevent the overheating issue:

"We have root caused the issue and have already distributed a new AGESA that puts measures in place on certain power rails on AM5 motherboards to prevent the CPU from operating beyond its specification limits, including a cap on SOC voltage at 1.3V. None of these changes affect the ability of our Ryzen 7000 Series processors to overclock memory using EXPO or XMP kits or boost performance using PBO technology.

We expect all of our ODM partners to release new BIOS for their AM5 boards over the next few days. We recommend all users to check their motherboard manufacturers website and update their BIOS to ensure their system has the most up to date software for their processor. Anyone whose CPU may have been impacted by this issue should contact AMD customer support. Our customer service team is aware of the situation and prioritizing these cases."

The company warns against manually adjusting the voltage and frequency, as 7000X3D CPUs don't officially support the feature. Instead, MSI advises using Precision Boost Overdrive overclocking, optimized through the BIOS's Enhanced Mode Boost. The company provides a list of affected motherboards, which includes X670 and B650 models.

Similarly, Asus released a beta BIOS this week that addresses the problem by limiting SoC voltage to 1.30V or less. Asus owners should immediately check their motherboard model on the company's website for BIOS and firmware updates.

The problem was made public when Reddit users reported that Zen 4 CPUs like the Ryzen 7 7800X3D were suffering from bulging pads and leaving burn marks on CPU sockets. The use of EXPO profiles – not currently approved for 7000X3Ds, could be the culprit, and some say to avoid them for now.

Eventually, AMD responded to questions from outlets like Anandtech and Ars Technica, stating that they're investigating the problem in cooperation with hardware partners. The CPU maker described the reports as limited and advised affected users to contact customer support.

Meanwhile, a new MSI BIOS for the same affected motherboards introduces a new feature that can cut initial boot times in half with a new feature called Memory Context Restore. Mention of the functionality emerged in reports over the last few months without much attention until MSI brought it into the limelight. It doesn't seem extensively tested, and its usefulness depends on how often users cold boot their PCs.

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Great news, still not enough.
In the initial statement, Asus said that will not cover warranty if customers of their X670 MB used AMD Expo profiles for memory.
Now we wait for an official statement from all AMD, MB manufacturers and RAM manufacturers that they cover warranty for AMD Expo memory.
Otherwise write in red letters that you do not cover warranty. Let's see after how many customers will buy AMD MB or AMD Expo certified memory (which by the way are so expensive).
 
Newer buy 1st gen of a new platform. Ryzen 1000 series sucked as well. 2000 series did alot better (memory compatibility issues)

I will buy when Zen 5 and Arrow Lake hits in 2024. ML wlll mature this platform and Intel usually handles 1st gen better than AMD anyway. Just think back on how fast they fixed the big.LITTLE issues in software.

Zen 5 and Arrow Lake is going to be big steps forward. 20-30% IPC improvement, less power usage etc.
 
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Just updated to Asus's 1302 beta BIOS, I ain't frying my 7950X3D that took nearly two months to arrive.

Hasn't affected performance, I seem to still be able to get 5GHz+

Edit: Asus have gone live with a final release 1303 BIOS a couple of hours ago.
 
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Cool so if I swap out any Intel I can have the heating off during winter and just run one of these bad boys.
Thanks AMD so thoughtful of you guys.
 
Great news, still not enough.
In the initial statement, Asus said that will not cover warranty if customers of their X670 MB used AMD Expo profiles for memory.
Now we wait for an official statement from all AMD, MB manufacturers and RAM manufacturers that they cover warranty for AMD Expo memory.
Otherwise write in red letters that you do not cover warranty. Let's see after how many customers will buy AMD MB or AMD Expo certified memory (which by the way are so expensive).
I think AMD is wrong to not cover CPU warranties if you use EXPO settings. You can't advertise and demonstrate a feature and then tell people not to use it.

I'll say this, I have been wanting to build a new PC since last Nov but have held off waiting for new releases and now waiting for problems to be resolved. While I was originally leaning towards an Intel build, the (now) lower cost of mobos and the ability to drop a new CPU in down the road have piqued my interest in AMD.

Using good parts, I can get a build for AMD within $35 of an Intel build. Core i9 versus 7950X, same memory, PSU, case and AIO. About the only other difference is the mobo and that's where most of the price difference occurs. So, pricing-wise, not a big deal. What's more concerning are the various issues cropping up, as well as the ridiculous cost of GPUs.

None of these vendors, Intel, AMD and NVidia, are inspiring me at this point. It's frustrating and sad.
 
I think AMD is wrong to not cover CPU warranties if you use EXPO settings. You can't advertise and demonstrate a feature and then tell people not to use it.

I'll say this, I have been wanting to build a new PC since last Nov but have held off waiting for new releases and now waiting for problems to be resolved. While I was originally leaning towards an Intel build, the (now) lower cost of mobos and the ability to drop a new CPU in down the road have piqued my interest in AMD.

Using good parts, I can get a build for AMD within $35 of an Intel build. Core i9 versus 7950X, same memory, PSU, case and AIO. About the only other difference is the mobo and that's where most of the price difference occurs. So, pricing-wise, not a big deal. What's more concerning are the various issues cropping up, as well as the ridiculous cost of GPUs.

None of these vendors, Intel, AMD and NVidia, are inspiring me at this point. It's frustrating and sad.
ASUS wanted to not cover the warranty for their X670MB for the guy with damaged MB and processor. AMD I think covered processor warranty, but they wanted to do as quite as possible :)
I have a ZEN4 PC, until now quite pleased by it. The irony is that I bought an ASUS MB - ProArt X670E and 64GB AMD Expo memory and they were expensive and had inflated prices.
And even I did not have any issue, my rising is justified. Do not ask more money and after that deliver a low quality product, and after that saying that you do not cover waranty for using AMD expo profiles.

If you decide to upgrade, I think that AM5 platform will give you better performance and upgrade path now. In the 2nd half of 2024 and in 2025 the competition will be more close and interesting, so better prices and options for customers.
Anyway, processor market is quite decent, the videocards market is nuts nowadays.
 
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Just updated to Asus's 1302 beta BIOS, I ain't frying my 7950X3D that took nearly two months to arrive.

Hasn't affected performance, I seem to still be able to get 5GHz+

Edit: Asus have gone live with a final release 1303 BIOS a couple of hours ago.
Did you turn off Expo?
 
If I screwed up like this at work I'd be in serious trouble. I wish I had an army of fanboys and apologists excusing my every screwup.
 
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