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Analyze bluescreen please

By dyckyj
Nov 7, 2008
Topic Status:
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  1. Hi,
    Computer is an Acer Travemate 7720 that is still under warranty. It mostly crashes when it is in firefox or internet explorer although lately it will sometimes do it randomly. It's gotten so bad that it crashes now at least once a day. I've done an Acer System Restore that restores it to factory defaults and a few hardware tests but I can't find anything wrong with it. I've attached some of my mini dump files for you to analyze.
    Thanks a lot!
  2. b0rs

    b0rs TS Rookie Posts: 22

    I'm having th same problems on my sony vaio, win xp mce 3.4 gigahertz. Mine crashes every 15 minutes hahaha. I just yanked the old ram out and threw new ram in. It's been a long day as I've been having multiple issues this week as my HD SMART told me the disk was going bad soon, my power supply died yesterday, and now all the blue screens of satanic death. Seems like everything is crapping out on me at the same time haha. I'm formatting my new HDD (without the old ram installed) and no blue screens yet. I've ben reading about these blue screen errors all day. Seems like they are caused by a corrupt registry, drivers, or in my case the ram. If it's under warranty, send it back or try try repairing windows via the cd. I got another blue screen while trying to do that also...haha
  3. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Note of the 18 Minidumps, I have decided to only check Novembers and 1 of October's Minidumps:

    Inside the 4 Minidumps:
    My first choice would be to run Memtest on your Ram
  4. b0rs

    b0rs TS Rookie Posts: 22

    is it a pc or a laptop? I've gotten the memory corruption twice in last 4 hours? How much ram do you have?
  5. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Laptop
  6. b0rs

    b0rs TS Rookie Posts: 22

    Hmmm, when all else fails headbutt the laptop? lol I would just send it back to the company for warranty issues? Have you checked google or another search engine to see if others are having the same problems? Could be a recall issue
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  8. dyckyj

    dyckyj TS Rookie Topic Starter

    It doesn't seem like anyone else is having the same problem. I'll try running memtest and report back on what happens.
  9. dyckyj

    dyckyj TS Rookie Topic Starter

    It passed 6 times with no errors.
  10. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    It can be related to high intensive running programs, such as:
    Norton AV
    Internet Security Software
    Virtual softwares
    Or even some running game softwares

    Was anything running at the time of the crashes?
    What Antiirus do you use?
    Have you updated all your drivers? -> http://tinyurl.com/fqo5l
    Are all Windows updates been completed? -> http://windowsupdate.microsoft.com/
  11. dyckyj

    dyckyj TS Rookie Topic Starter

    Usually firefox or internet explorer (or anything that uses the internet) are running when it crashes.
    Right now I'm running norton 360 for antivirus but I used to run avg free. (I started to get bluescreen when it was running avg)
    I haven't updated my drivers but I don't think there is anything that needs to be updated since I got the computer with vista.
    I have completed all windows updates.
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I'd definately say update all your drivers (link supplied above)
    But Norton 360 may in fact be the real issue here

    Both Norton and AVG8 are both high on system resource
    If you are not that attached to Norton I'd recommend un-installing it fully (this can take a couple of restarts, as Norton can be quite embedded into a system)
    Norton also offers a removal tool, which would be good to use once it's un-installed
    Norton 360 Removal tool -> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    You can then try Free Antivirus like Avast or Avira
  13. dyckyj

    dyckyj TS Rookie Topic Starter

    All try updating my drivers but I really don't think that norton 360 is the problem. I know it hogs system resources but I'm currently running it on another computer that has half the amount of ram and an old 1.3 ghz p4 processor and it's doing just fine. I didn't think that AVG Free was high on system resources though. I thought it was just the paid versions.
  14. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    No the free version of AVG8 is also demanding
    But again I strongly advise to remove Norton, and I have seen this issue, well hundreds of times (possibly thousands)
  15. JudaZ

    JudaZ TS Enthusiast Posts: 294

    Try and update the BIOS,
    Acer (among others) have had compability issues with RAM memory lately. (Mostly on laptops) A memtest will show up fine and say the memories are ok,
    and they are, but the computer just dont like them.
    This in perticular if you have memory from 2 diffrent manufacturers, diffrent sizes or diffrent speeds

    EDIT: Looked a Acers website and there have been alot of BIOS updates on this model, so could be that a bIOS update will fix your problem, most current version is v1.35
  16. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Flash BIOS v1.32

    Operating System
    Windows Vista
    Download File
    HFB132US.zip
    File Size: 2299.099 KB

    Online Instructions:
    Unzip the files
    Run CLB-XXX.exe to flash the BIOS

    Date
    05-06-08

    Acer's links (ie I proided on #10) tend to go to their main page only, annoyingly.
    But this current link to the Bios update is direct
  17. dyckyj

    dyckyj TS Rookie Topic Starter

    Acer's European website (which is much better than the Canadian website) has bios v1.35 while the Canadian website has v1.32. Which one should I download?
  18. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Sorry for the delay
    It's very difficult to navigate around those Acer sites!

    The euro one is certainly version v1.35
    http://support.acer-euro.com/drivers/notebook/tm_7720.html

    I would recommend doing that one, for your OS version
    Normally though it's best to upgrade your Bios from a bootup floppy, as in Windows with Antiirus and Firewall and other live protecting softwares can cause the Bios update to fail

    You may need to contact Acer for further guidance, as it can be a dangerous area if unsure
  19. JudaZ

    JudaZ TS Enthusiast Posts: 294

    There is no floppy in that model if i remember correctly.
    But just make sure to turn of any antivirus program during the bios upgrade and it should be fine.
  20. dyckyj

    dyckyj TS Rookie Topic Starter

    I successfully updated the BIOS with version 1.35. No bluescreens yet...
  21. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    This is a great day :)

    Thanks for the update :grinthumb
  22. sent12b

    sent12b TS Rookie Posts: 21

    can try running a spyware scan of super anti spyware
  23. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  24. dyckyj

    dyckyj TS Rookie Topic Starter

    Got another bluescreen today :rolleyes: Here's the minidump:
  25. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Sorry just quoting analysis must go..
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